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Thread ID: 127076	2012-10-02 22:37:00	Laptop is lagging	ratrasta (14047)	Press F1

Post ID	Timestamp	Content	User
1304785	2012-10-02 22:37:00	My laptop is lagging and going slow Windows 7 Home Premium Hewlett-Packard Celeron (R) dual-Core CPU T3500 @ 2.10GHZ Ram 2.00 gb 64 bit OS Using Chrome for browser PC Tools for anti virus I did have Microsoft windows 7 suite but deleted it and now using Libre Office Here is my Hijack Log any help is appreciated Thanks for the help Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 10:54:23 a.m., on 3/10/2012 Platform: Windows 7 SP1 (WinNT 6.00.3505) MSIE: Internet Explorer v9.00 (9.00.8112.16450) Boot mode: Normal Running processes: C:\Program Files (x86)\PC Tools Security\pctsGui.exe C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe C:\Users\shane smith\Downloads\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = g.jp.msn.com R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.stuff.co.nz/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = g.jp.msn.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = g.jp.msn.com R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: PC Tools Browser Guard - {472734EA-242A-422b-ADF8-83D1E48CC825} - C:\Program Files (x86)\PC Tools Security\BDT\PCTBrowserDefender.dll F2 - REG:system.ini: UserInit=userinit.exe O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: Browser Guard BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files (x86)\PC Tools Security\BDT\PCTBrowserDefender.dll O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file) O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files (x86)\PC Tools Security\BDT\PCTBrowserDefender.dll O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [ISTray] "C:\Program Files (x86)\PC Tools Security\pctsGui.exe" /hideGUI O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe O4 - HKCU\..\Run: [Google Update] "C:\Users\shane smith\AppData\Local\Google\Update\GoogleUpdate.exe" /c O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000 O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: Browser Defender Update Service - Unknown owner - C:\Program Files (x86)\PC Tools Security\BDT\BDTUpdateService.exe O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe O23 - Service: HP Health Check Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe O23 - Service: HP Wireless Assistant Service - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: RtVOsdService Installer (RtVOsdService) - Realtek Semiconductor Corp. - C:\Program Files\Realtek\RtVOsd\RtVOsdService.exe O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files (x86)\PC Tools Security\pctsAuxs.exe O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files (x86)\PC Tools Security\pctsSvc.exe O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 8264 bytes	ratrasta (14047)
1304786	2012-10-02 23:44:00	What antivirus program do you have? Sorry if it says there and I missed it, was at a lan so got no sleep last night = me not the most awake lol. The log scan doesn't look too bad to me, have you tried running ccleaner? And just bear in mind here a celeron with 2gb of ram is never going to deliver incredible performance.	Nick G (16709)
1304787	2012-10-03 02:58:00	The antivirus is PC tools the free version, I ran the ccleaner yesterday which got rid of a lot of stuff but when i closed it down last night there was 68 updates i had to do.	ratrasta (14047)
1304788	2012-10-03 03:11:00	The antivirus is PC tools the free version, I ran the ccleaner yesterday which got rid of a lot of stuff but when i closed it down last night there was 68 updates i had to do. Ok, I've woken up now :) I would uninstall PC tools, and get Microsoft Security Essentials (MSE) and Malwarebytes for you antivirus. Note here that MSE is an antivirus while malwarebytes is a antimalware, so it is perfectly fine (and beneficial) to have them both at once. Both are free. Just double checking here, it is a 64 bit os? Malwarebytes download link (http://www.malwarebytes.org/) MSE download link (windows.microsoft.com) Now, back to the lagging. Does it lag just when running some programs, or is the whole computer laggy, even when performing basic tasks? EDIT - DOH! I really must have been asleep, you very nicely stated your AV right at the start of the post.	Nick G (16709)
1304789	2012-10-03 03:20:00	Open up the task manager (right click startbar, ->task manager) and click on the 'processes' tab. How many google chrome entries are there? Also, what is the mem usage of each one?	Nick G (16709)
1304790	2012-10-03 04:04:00	I have Malwarebytes and did have Microsoft Security Essentials but it had a lot of updates. The lagging happens when opening the browser and other pages, and basic program's 64 bit OS There's 6 Chrome entries 74,856 46,440 58,540 1,104 20,580 35,708 Why so many?	ratrasta (14047)
1304791	2012-10-03 04:04:00	There are a lot of "File missing", "Unknown owner" and "Unknown file" on the list. Looks odd to me. Suggest you wait until Speedy has a look at the report.	bluenose (14548)
1304792	2012-10-03 04:17:00	There are a lot of "File missing", "Unknown owner" and "Unknown file" on the list. Looks odd to me. Suggest you wait until Speedy has a look at the report. No, that's not unusual. Something to do with hijack this being a 32 bit program only and having trouble with 64 bit programs ( I think). Its definitely not concerning.	Nick G (16709)
1304793	2012-10-03 04:19:00	Did you uninstall Office? You didnt delete its folders did you ? Missing files is normal with HJT and Win7. HJT needs to be updated. I would get rid of Pctools. Win7's firewall is good enough O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"	Speedy Gonzales (78)
1304794	2012-10-03 04:19:00	I have Malwarebytes and did have Microsoft Security Essentials but it had a lot of updates. The lagging happens when opening the browser and other pages, and basic program's 64 bit OS There's 6 Chrome entries 74,856 46,440 58,540 1,104 20,580 35,708 Why so many? updates are good, it means its being kept up to date with the latest virus databases and such. Not exactly sure why there are so many chrome entries, but I remember SurferJoe having an issue with chrome and thought it might be your issue as well. When you close chrome, are those entries still there? Might be worth uninstalling chrome and seeing if that helps. Definitely replace PC tools with MSE.	Nick G (16709)
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