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Thread ID: 21681 2002-07-01 10:07:00 ISP woes Elwin Way (229) Press F1
Post ID Timestamp Content User
58966 2002-07-24 07:18:00 > Its funny how things get around isnt it :)

Indeed

> * My opinions are mine and mine alone, and do not
> represent Quicksilver Internet - or Slingshot for
> that matter .

Of course, we (well me at least) are the sort were we can automatically differentiate between good old honest feedback and PR propaganda . I don't think that anybody who is mature enough would in fact think that you were indeed speaking for your employer .

>
> * I would not have said that Slingshot 'suck' and I
> therefore dont think that it is fair of you to paint
> that picture . I dont think that they 'suck', I just
> prefer not to use them for Dialup Internet
> personally, based on my own experience as a dialup
> customer on their network .

Ok, fair enough, and my apologies . I was not trying to quote you directly . Also, as you were talking to my wife, I was getting 2nd hand info, which I reformed here . Think 'chinese whisper' .

Again, apologies for misrepresenting you .

> * I have untill this point taken the attitude that I
> should be frank and honest when interacting with
> clients who ring up, and I have no problem discussing
> my personal experiences or opinions with clients or
> prospectives because theyre mine personally, and the
> majority of my relavent skills and training come
> through experience .

Hmm, an interesting point . It is one thing that we did appreciate, was your personality and honesty . It felt like we were talking to a human instead of an 'operator' . I would recommend you for a pay rise and/or promotion . This is what we need more of . Unfortunately, it scares the hell out of a lot of managers, who would rather have nice and safe 'robots' who dont have a personality or an opinion .

> I dont want to get slammed for
> defamation or libel because something is misquoted on
> an online forum .

I don't see how this could happen . Well up until now anyway . I guess I should have a slap on the hand for presuming that you wouldn't see this . . . :8}

>
> I ALWAYS make it clear that the opinion is *MINE* and
> *MINE ALONE* . I am entitled to have one and this is
> the first piece of negative feedback ive seen from
> having shared it . :/

It wasn't intended to be negative . Rather it was intended to reinforce the fact that a certain ISP (can't name names anymore) was not all trumped up as they were made out to be .

> I guess now I will have to watch what I say more
> carefully .

Welcome to the business of Business . . . however, I don't expect that I will be sued for saying "Microsoft sucks" (I hope), as this is freedom of speech and I am sharing an opinion .

> I apologise for any
> misunderstandings caused by my comments .

And I too . 		Elwin Way (229)
58967 2002-07-24 07:50:00 I think we should give both Elwin and the ISP man a hand here...

()()()()()()()

Well done, credibility rules!
If ISPs all hired people like (both) of these, we would all be better off. 		godfather (25)
58968 2002-07-24 12:04:00 Can I thank you both for your comments, I Think thats one of the nicest compliments Ive ever had for doing my job :)

Positive Customer Feedback of this nature makes it all worthwhile in the end .

:)

(And before my friend pointed out this discussion id never used these forums before in my life . :P ) 		BlakJak (791)
58969 2002-07-24 12:53:00 Well then Blakjak, let's you hope you hang around :)

BTW, I'm on a little 'project' at the moment, and would like to interview you. Can you spare some time to answer a few questions via e-mail?

If so, can you please send me an email. you can find my email address on my site (http://www.design4web.co.nz).

Thanks a bunch :D 		Elwin Way (229)
58970 2002-08-20 11:23:00 Some action at last???????
More news on the Slingshot connection problems .

I arrived home in Upper Hutt on Saturday evening (17thAug)after spending 2 weeks in Christchurch & whilst I was there I took my PC with me to see if the connection problems in Wellington would be repeated .
My tests included dialing in many times & downloading large files (100mb+)overnight .
My PC connected & stayed connected without any problems .
So I think that rules out any problem with my PC .
However back in U/Hutt on Sat,Sun & Monday evening I have had mega disconections & in a last ditch attempt I sent slingshot helpdesk another cry for help .
below is a copy of my email & their reply .
Cheers Steve
Ps: I was amazed I got a reply :-)

-----Original Message-----
From: Steve [SMTP:sigma@slingshot . co . nz]
Sent: Monday, August 19, 2002 9:06 PM
To: Slingshot Helpdesk
Subject: Re: account
Importance: High

Can you help

Over the last few months we have been experiencing connection problems with Slingshot . For example getting continuously disconnected I have brought this to the attention of the help desk in the past . We have also mentioned taking our business elsewhere .


On the 3rd of August we went to Christchurch for two weeks on Holiday and of course this meant taking our computer with us . Whilst in Christchurch we had a wonderful connection . No disconnections occurred and we sent the email below requesting that you cont= inue deducting for your ISP service .


Upon returning to Upper Hutt on Saturday we have yet again experienced numerous disconnections . Tonight I have attempted to connect and have had 5 disconnections within the space of two minutes! With this email having to be written off line .


Have you a feasible explanation as to why connections in Upper Hutt in comparison to Christchurch would be so poor . Explanations we have received in the past related to the type of Modem we had, etc . Obviously it cannot be the computer or its hardware/software given that we experienced no such handicap in Christchurch .


Telecom have tested the phone lines and reported no problems . We have also used a friends paradise connection and received no problems . We have gone online using our 2nd pc using both Slingshot and Paradise . With Slingshot disconnecting .


Look Forward to Your Response

Steve Askew

----- Original Message -----
From: Slingshot Helpdesk
To: 'Steve'
Sent: Tuesday, August 20, 2002 3:03 PM
Subject: RE: account


Dear Steve,

Thank you for your email .

We have been keeping a close eye on the Wellington Nas boxes, there have been a few reports of connection problems which have prompted us to restart the Nas box . We will monitor this over the next week if problems are still occurring we will take the issue further .

Thank you for your patients .

Kind regards

Slingshot Helpdesk Team
9005 		Steve Askew (119)
58971 2002-08-20 11:32:00 Maybe slingshot admitting the problem is a step in the right direction....


well i might as well say that the telstra cable problems have truly gone, and in the last discussion i had with telstra the words "one month crediton the internet connection", were muttered, without prompting from me...
i just opened my latest telstra/clear bill

and

go on guess________

Of course not! 		Chris Wilson (431)
58972 2002-08-20 12:26:00 Crikey Steve, it doesn't really sound like Slingshot are really that interested. The reply you got is (after a bit of discreet and careful undercover research) pretty much a generic "Well, fudge, I guess we better reply with something different"

I must say though, Quicksilver have raised their fees by $2 (I think - I don't look at the bills :D) however I have not wont to complain about the service.

My advice: pay a few extra $ and make the switch.

ex Elwin Way 		SoniKalien (792)
58973 2002-08-20 19:58:00 Yer swapping isp's might be a good idea.

About 4 weeks ago Telstra-Saturn dug a trench from our subdivision to another subdivision that has "live" Saturn services & technicians were working on the green boxes before I went away.
Ive sent them an email to Saturn see if they will be offering services in our area after looking at their green boxes for nearly 18months.

Cheers steve

Ps: I got disconnected 6 times whilst posting my previous message last night LOL 		Steve Askew (119)
58974 2002-08-20 20:36:00 when they work, dem green boxes are great.. dispite any hassles i've had, i can see no better alternative..

Now watch me get flamed for saying something remotely positive! 		Chris Wilson (431)
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