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Thread ID: 21681	2002-07-01 10:07:00	ISP woes	Elwin Way (229)	Press F1

Post ID	Timestamp	Content	User
58956	2002-07-09 20:45:00	I was talking to a 60'ish lady last night & she told me her & hubby had just finished being a customer slingshot of slingshot 2days ago, Apparently they have had enough of ongoing problems with the accounts department. When I explained the problems myself & friends were having connecting & staying connected to slingshot, She said that had happened a few times to them as well,they just just accepted it & figured it was a busy time. These people are what you would call light users & live in upper hutt too. I wonder how many people out there are just ACCEPTING that it might be busy? It has been over 48hrs since I sent the manager and helpdesk an email (Same one sent again midday monday, see above posting) & still have not heard back. Now I know what they mean by "SLINGSHOT,INTERNET WITH ATTITUDE". Cheers steve	Steve Askew (119)
58957	2002-07-10 04:48:00	The following is the answer I got this afternoon from slingshot :-( Thankyou for emailing the Helpdesk, As requested we will ensure your account stay's open for a month after your current billing period. Best regards, Slingshot Helpdesk 9001 -----Original Message----- From: Steve [mailto:sigma@slingshot.co.nz] Sent: Tuesday, 9 July 2002 9:04 a.m. To: The Slingshot Team; Slingshot Helpdesk; helpdesk@slingshot.co.nz Subject: Re: Invoice Notification for Upcoming Slingshot Account Renewal Dear Helpdesk, This email is to advise you that I will not be renewing my slingshot account due on the 13th July, & I would like you to please credit my account A.S.A.P. with the 1 month credit owed for using the "Refer a friend "offer your company has operating. As we have been receiving poor service regarding connecting & getting disconnected & my last emails sent on Sunday evening & midday Monday have not been acknowledged(see previous emails I have sent to helpdesk) We would like to use our 1month credit to see if this service improves,If it does we will reconsider renewing our account & if it doesn't we will close our account. Regards Steve Askew	Steve Askew (119)
58958	2002-07-10 05:01:00	The continuing side story on the non help from paradise/telstra-clear.... i was rung by the tech concerned, JR informs me that one of the amplifiers on the cable TV network has failed, thus not delivering the 3db boost needed. They think they've fixed it now and have given me a direct number to contact if it goes out again. so far cable modem seems happy, and if i stay here all night testing it.. I shall see. Persistence pays off, i can't say i'm happy with the speed this all happened, but atleast the problem was admitted to, and dealt with in the end.	Chris Wilson (431)
58959	2002-07-10 06:46:00	Chris - Glad your problem got sorted in the end. I hope. It seems that the industry focus is, at the moment, with cable and DSL, as this is where the future lies (apparently). Dial-up connections are getting largely ignored because they are becoming outdated, even with new v93 specs which is supposed to make for a faster connection. Hey Steve, Congrats on the award! :D Lucky you - getting yer photo in the paper! It seems Slingshot are slipping! I have yet to get a response from them after my last e-mail, which was sent over 4 days ago... The investigation continues...	Elwin Way (229)
58960	2002-07-10 10:11:00	> Hey Steve, > > Congrats on the award! :D Lucky you - getting yer > photo in the paper! The award? the photo in the paper? sorry Elwin I'm not sure what you mean? Was this in the new Dominion Post? or local paper? cheers steve	Steve Askew (119)
58961	2002-07-10 10:22:00	Oh, ooops. Must be another Steve Askew living in this area. Was in Porirua news. About S.A. who works at Seal Air. Sorry :8}	Elwin Way (229)
58962	2002-07-11 21:27:00	Gee I was surprised to get the following message when checking my slingshot email this morning. :-) Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop3.slingshot.co.nz', Server: 'pop3.slingshot.co.nz', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F PS:Elwin, I think that was my cousins son you saw in paper,same name as me & lives in Porrirua	Steve Askew (119)
58963	2002-07-11 23:21:00	Hi, Update on my end: Still nothing back from Slingshot. (Surprised?) However, I did finally get something back from Quicksilver: _____________________________________________ To: <me> Subject: Re: PPP speeds Hi Elwin, Thanks for your email. We have been getting some congestion on the Wellington-Auckland link which your connection goes through. This means some users have had problems with slow connections. We have added another link, and hopefully this upgrade should be completed today or tomorrow, and you should see an improvement after this. regards Claire Quicksilver Internet EJ and Mare writes: Hi, I just signed up today after getting sick of Slingshots poor service. I was suffering from: -having difficulty establishing PPP connection -getting disconnected every half an hour (almost to the T !) -could not load any web sites or pages from NZ domains -could not get any replies to my e-mails asking about the above Now I have been online at various stages throughout the day at both local and overseas sites. I have not been able to get a throughput of anything higher than 1.3 kB/s. Is this normal for Quicksilver? If not, then what is the cause? I presume that my end is okay considering 1- I can receive 5.7 kB/s while connected to Xtra 2- All my symptoms with Slingshot have disappeared. My system specs are: ----System Information Platform: Windows 98 SE Machine Type: Intel System Version: 4.10.1998 Processor: Pentium 266 Physical RAM Installed: 32196 Kb Eudora: Version 5.1 MSHTML Version: 5.50 WININET Version: 5.50 Location: Porirua, Wellington I am, getting increasingly frustrated, however I look forward to your reply. Thanks, Elwin Way _______________________ Now since then I have noticed a major increase in throughput - however it is hardly reaching the high water mark. I suppose I should be gratefull for that. Incidentally, I have kept my account with Xtra and turned it into the prepaid account. I may not use for for a few years, Xtra complains (can't access my xtra email, but who cares?) but its good for when my ISP dies or whatever and I 'need' my internet access... :D supposed to be for emergencys only as prepaid is not the cheapest.	Elwin Way (229)
58964	2002-07-17 23:09:00	And update for those who care: > First, I'd like to know if anybody else has been > having problems with Slingshot in last month or so . Apparently so . > I have switched to Quicksilver for now, however I > have not been able to get speeds any higher than 1 . 3k > (my usual with Slingshot was 4 . 2 - 5 . 7k) I emailed Quicksilver about this . They eventually responded by saying that yes, there was a bottleneck in my area, and they are putting in an extra line which should be live within the next couple of days . Happy to say, since then speed has improved considerably . > Is anyone else with Quicksilver and what do you think > of them? I was dubious at first, but so far my experiences with them have been good . (touch wood) At least they replied to an email (took a while) explaining and admitting the problem .	Elwin Way (229)
58965	2002-07-24 06:49:00	> Err, no . Could be a grudge I guess . Regardless, it's > not good customer relations to have ex-employees > spouting off . . so something must have happended or > Slingshot don't know the meaning of customer service > (which I doubt) . Its funny how things get around isnt it :) I am actually the Quicksilver staff member you are referring to . A friend of mine pointed out this thread . I can get myself into a pile of trouble here, but I need to echo a few points . * My opinions are mine and mine alone, and do not represent Quicksilver Internet - or Slingshot for that matter . * I would not have said that Slingshot 'suck' and I therefore dont think that it is fair of you to paint that picture . I dont think that they 'suck', I just prefer not to use them for Dialup Internet personally, based on my own experience as a dialup customer on their network . I qualify that statement by saying I havnt regularly used it in some time so the situation may have changed . I also qualify that by stating that I have my home ADSL connection with their parent ISP Attica Communications and find the service pretty damn good . I also know some of their staff and these are generally good people against whom I hold nothing . If I exagurrated my position on this it wasnt deliberate . * I have untill this point taken the attitude that I should be frank and honest when interacting with clients who ring up, and I have no problem discussing my personal experiences or opinions with clients or prospectives because theyre mine personally, and the majority of my relavent skills and training come through experience . I dont want to get slammed for defamation or libel because something is misquoted on an online forum . I ALWAYS make it clear that the opinion is *MINE* and *MINE ALONE* . I am entitled to have one and this is the first piece of negative feedback ive seen from having shared it . :/ General vibe from this point is that Customers want to deal with helpdesk staff who are open, honest, and will not spin lines in order to make the customer feel better . I do my very best to fill that expectation . I guess now I will have to watch what I say more carefully . For the record one of my best friends works in Network Operations for Attica (Slingshot) and im not exactly going to shoot him in the foot . So speaking as an individual, as a long time internet consumer and as someone whos had dialup accounts on a half-dozen Internet Service Providers, I like Slingshot enough to keep my personal DSL account on their infrastructure, and I like Quicksilver enough to have my DNS hosted on their network, and reccomend it to my friends and family (for which I get no benefit whatsoever . ) . I apologise for any misunderstandings caused by my comments . Mark Foster .	BlakJak (791)
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