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| Thread ID: 21681 | 2002-07-01 10:07:00 | ISP woes | Elwin Way (229) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 58946 | 2002-07-07 22:31:00 | Hey Elwin, I have 2 suggestions for your ISP survey page. Perhaps as well as gathering info on ISP and area, you also gathered a little info on flavor of connection, ie: dialup, cable, DSL, wireless, satellite, etc. Lumping dial up paradise in the same bag as cable-paradise seems a little wrong to me if we wish to compare services. Also, if dial up, may i suggest finding out which Telco is being used. The fact that i was using slingshot/telstra phone line without problem the same night that sparky was having difficulty with slingshot/telecon, suggests that there may be a telco problem, as well as an ISP problem. Gather enough information, and a clear picture should emerge. Just a thought Chris! |
Chris Wilson (431) | ||
| 58947 | 2002-07-07 23:14:00 | Valid points there Chris. I was mainly looking at dial-up accounts as these seem to have the worst service. Admittedly, cable is not without problems too. I'll look into that. >Gather enough information, and a clear picture should emerge. Indeed, that is what I'm hoping to do... |
Elwin Way (229) | ||
| 58948 | 2002-07-08 01:33:00 | It's not that i think you should look at cable, i just think that the 2 stats should be seperated, as problems or good service with cable/DSL/etc is not realy something that should be counted in the same pile as dial up. Clearly some ISPs do better by differant connection systems than others, a factor that seems consistant as much as telco, or geographical factors. I gone opened a can of dem dere worms on ya now haven't i?? |
Chris Wilson (431) | ||
| 58949 | 2002-07-08 04:57:00 | > It's not that i think you should look at cable, i > just think that the 2 stats should be seperated, as > problems or good service with cable/DSL/etc is not > realy something that should be counted in the same > pile as dial up . > > Clearly some ISPs do better by differant connection > systems than others, a factor that seems consistant > as much as telco, or geographical factors . Ok, that's fair enough . My whole objective was to find out why, as a whole, we have such a poor standard of service with ISPs . Granted, the majority of problems seem to be with dial-ups, but isn't dial-up networking still by far the most popular form of internet connection?Could that be why? > > I gone opened a can of dem dere worms on ya now > haven't i?? Err, no . . . not at all :D How would you like to give me hand on this thing? I was thinking along the lines of maybe having a permanent website dedicated to providing live stats on NZ ISP's, network conditions, and a place for customers to go and check things before they throw a hissy at their ISP . . . But that means time (which is in abundance when running more than 3 apps at once on a tired old PI 233) and money (for domain name, hosting etc . ) Hmm . . I wonder if IDG would like to pitch in, in exchange for advertising . . . ;\ |
Elwin Way (229) | ||
| 58950 | 2002-07-08 05:33:00 | Ok heres a reply to an email I sent on Friday,I havent heard back about email I sent last night & resent today,I also selected "Read Reciept" with latest emails & havent got the receipt back yet . Does that mean they haven't read it? or they don't want to answer?who knows? cheers steve . Thanks for your email Hi Steve We are currently investigating the matter with our network team with the disconnection's . As for the email there was an attack on our servers by "Hackers" and for security reason we disabled the mail servers . Regards Slingshot Helpdesk 9014 -----Original Message----- From: askew family [mailto:askewfam@slingshot . co . nz] Sent: Friday, July 05, 2002 2:52 PM To: Slingshot Helpdesk Subject: To anyone who can help Dear helpdesk, I am getting annoyed with the service I am recieving from slingshot or should I say the lack of it . Not only do my friends & I have trouble getting connected to slingshot, but now the mail server is rejecting our passwords too! (Don't give me the story about V . 90 modems as i already have one with the latest drivers & so does lance01) Last night from about 7pm & it went on for over12 hrs,My self & 2 friends, khanson & lance01 could not access our emails,please see attached pics . I challenge you to email your other subscribers in the wellington-upper hutt-porrirua area & see if they are having probs getting connected & staying connected . If you have a look at the following link you will see we are not alone on this problem . . co . nz/thread . jsp?forum=1&thread=21785&start=0&msRange=15" target="_blank">pressf1 . co . nz |
Steve Askew (119) | ||
| 58951 | 2002-07-08 05:48:00 | it was about 5 years ago i think. at the time one of the guys i was working with went to work on it. it basicly webt from cbd to eastern suburbs. if i remember correctly the company name it was under was first media. on catch with a listing of good/bad dailup isp's is the telecom factor. some isp's just seem to have bad aera's. one isp works well in one aera but not in another. is that due to telecom's connections or isp equipment? did one isp buy more bandwidth in one aera than another? |
tweak'e (174) | ||
| 58952 | 2002-07-08 10:15:00 | Thanks Tweak, I've added those questions to my list.. permission to ask them? Incidentally, to those who are following, I have found a nice little DUN meter - it shows exactly your u/l and d/l speeds, it's configurable, light, and yes it works on XP! (even has a transparency..) It's called DU meter and its available from www.dumeter.com (http://www.dumeter.com) |
Elwin Way (229) | ||
| 58953 | 2002-07-08 22:14:00 | Well it is Tuesday morning & slingshot have not replied to the emails I sent on sunday evening & monday midday(both were the same), I know this is a LONGSHOT but I have now sent the following email in a last ditch attempt to get some action from slingshot. cheers Steve. Dear Helpdesk, This email is to advise you that I will not be renewing my slingshot account due on the 13th July, & I would like you to please credit my account A.S.A.P. with the 1 month credit owed for using the "Refer a friend "offer your company has operating. As we have been receiving poor service regarding connecting & getting disconnected & my last emails sent on Sunday evening & midday Monday have not been acknowledged(see previous emails I have sent to helpdesk) We would like to use our 1month credit to see if this service improves,If it does we will reconsider renewing our account & if it doesn't we will close our account. Regards Steve Askew |
Steve Askew (119) | ||
| 58954 | 2002-07-09 05:00:00 | Good luck Steve. We tried a similar thing. Our account got closed.. It seems there are two major problems: one being the network connection the other being personnel at the helpdesk. Let's face it, customer service in general has slipped majorly in the last couple of years - in all retail sectors... I went to get chinese last night for dinner, asked if I could have a half of chicken fried rice and half of sweet and sour, just like we always have. Got a nasty NO! Asked why not. "Cos you cant!" Nice.. real nice... |
Elwin Way (229) | ||
| 58955 | 2002-07-09 06:12:00 | woohoo.... after heaps of ongoing failure, bleating, broken promises, and various other problems, (homepages.ihug.co.nz) paradise are sending out "the cable man" to have a wee look at the problem, tommorow morning. He's got other cable modems in the van "if there's something wrong with mine!!!" |
Chris Wilson (431) | ||
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