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| Thread ID: 21681 | 2002-07-01 10:07:00 | ISP woes | Elwin Way (229) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 58906 | 2002-07-03 17:40:00 | Ok, so apart from modem issues, it would appear that in AK it is Ok, in wellington slingshot is appalling, and in CHCH it is fine Anyone want to offer info on other centers, or info that goes against these conclusions???????? |
Chris Wilson (431) | ||
| 58907 | 2002-07-04 00:12:00 | > My friends & myself dial-in from upper hutt ,But I > guess we all dial in to the same point of contact in > wellington. Yea, sorry I should have said "...the Wellington point..." not the Porirua. > Shame we can't email every slingshot user in > wellington & find out if they are happy or unhappy > with their connections. > cheers Steve Maybe we can. ]:) |
Elwin Way (229) | ||
| 58908 | 2002-07-04 10:14:00 | Tryed my isa modem in my mates computer tonight & we couldn't get into his slingshot mail so we replaced his modem & still couldn't access mail. Then my other friend rang about 6pm & said that when she was logged on slingshot via internet explorer that she kept getting a prompt to enter her password when trying to get into slingshot mail. strange to get that message when login & email password are the same. I tried to access my slingshot mail while connected to the net & go the same password promtp too. the following is the message from outlook express. There was a problem logging onto your mail server. Your Password was rejected. Account: 'pop3.slingshot.co.nz (1)', Server: 'pop3.slingshot.co.nz', Protocol: POP3, Server Response: '-ERR authorization failed', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92 I rang my other mate & guess what ? yep he was getting the same message :-( I wonder what bullsh*t answer they will give for this ? cheers Steve PS: I may have to send my complaint by nz post if this email problem doesn't come right. |
Steve Askew (119) | ||
| 58909 | 2002-07-04 10:27:00 | i have had my friends "slingshot" computer on the bench behind my online many times today in CHCH, without a hitch....... Indeed your problem seems confined to the wellington area. |
Chris Wilson (431) | ||
| 58910 | 2002-07-04 11:21:00 | Hi Steve, Slingshot are having trouble tonight. Wifey collected the mail today ok, but tonight it keeps askong for my password and I'm getting the same message from OE. Suspect it will come right soon. :_| Cheers. |
*Sparky* (311) | ||
| 58911 | 2002-07-04 12:15:00 | We have been with xtra for over 12 months mostly troublefree but about six months ago just started failing to make a connection. Xtra help was useless and sent us off to get a new modem. However a friend of a friend got me to try a test number and it worked so life went on . I had got to see the local phone service agent a few times during this period and even he had a dabble without success but then he turned u p one day with one of the few Telecom men who know their systems workings. It transpired that Telecom was in the process of upgrading its switching gear and in the Kiwi share spirit, had chosen to install cheaper less advanced technology to double the inputs to their switch gear. Our modem didn't like this new technology. WE could connect to Auckland ( from Taumarunui ) OK to the test number through the old single cards but couldn't connect to the district switching station in Hamilton with the new double cards. After checking the call routing, it was discovered our connection went to Hamilton, was redircted to Taupo (our ancient default centre for the old hand exchanges. duh!) found no gear to answer it so was sent back to Hamilton to be answered - apparently modems don't like this..... After a quick call to Hamilton ,a minor computer routing instruction and hey presto, our local connection speeds jumped about 20% and we now have a regular dial up connection again. So don't be too quick to slam your ISP, they are only users too . |
Waldorf (471) | ||
| 58912 | 2002-07-04 13:22:00 | Hmmm , actually that's what happened when I switched ISPs. I Couldn't access (wrong password) so I presumed that they had done that because of my account problems... | Elwin Way (229) | ||
| 58913 | 2002-07-04 13:51:00 | If you are paranoid and can't access your mail from your ISP, don't worry, just ask Uncle Sam's NSA, they've already read it for you - just ask them... |
Waldorf (471) | ||
| 58914 | 2002-07-04 23:22:00 | We do not read your emails. p.s Waldorf as you call yourself (now) we apologise but you will have to resubmit your email applications to subscribe to "big'n'bouncy" and "The Offical David Hasselhof Fan Club" after one of the technicians accidently erased them while trying to copy and paste onto his own application. We apologise for this yet once again may I catergorically deny any capability to read personal emails. |
unclesam (789) | ||
| 58915 | 2002-07-05 00:50:00 | ok, lots of replies . from what i've read it seems to be a problem with the local wgtn server, could be a range of problems hardware or software . The easiest way to test it for them for their routers etc is to do a tracert from the dos command prompt . This will tell you if there are any problems with your modem and their main server , look for nodes that have a ping over 300 (extremly large pings will result in timeouts and theirfor your info will not be sent, this isa the most common reason for slow conn speed and disconnections) . I had the same sort of probs with xtra about a week ago and found there was a router that needed to be reset . basically it was timing out when getting to one point for a graphical interface to achieve the same result, download traceip from the internet it will give you who each node is registered to . Xtra had been unaware of this problem untill i called them, once i gave them the nodes ip address they tested it and it was fine from their end . so they said I was imagining it lol . so i sent them a copy of the window, they apologised and the problem was fixed within 1/2 an hour Telecom lines at best are shadey in NZ . Connextant is the chip manufacturer, similar to rockwell . the only chipset that we have discovered not to work in low quaility areas is the motorola series . ISA modems are more robust and like comparing a holden station wagon to a mx5 . They tend to be reliable and go on anything and will keep going for ages lol . For those of you in areas outside downtown city centers, when you upgrade your modem next get a dynalink rural modem . these have been specifically designed for telecoms crappy lines in NZ . Remember most of the modems in NZ have been designed for more modern countries and drivers rehashed and created for telecom standards . Yes our lines are suceptable to temp and weather changes . Telecom and most ISP's will not acknoledge this, but interferance on cables is old as the hills, eg if you have power to close to a data cable you get interferance etc . . . . . . with that in mind, check around your pc for any devices not actually for the pc, eg heaters or fans etc . . . . . these could be interfering with it in more ways than one . serperate scanners and printers from the pc, they gave you a 2 meter cable for a reason :) I have had modems that have connected and would not transmit data that turned out to be a faulty hard drive (another was a software conflict between to bits of software nothing to do with the internet or the modem), anything is possible, its a matter of eliminating what it ain't . This is a big area to have knoledge on, and no offence to most isp's helpdesk staff, but 99 times out 100 they have no idea of what you are talking about and half the time they are not a tech . they are mass produced and the helpdesk staff have to close the call within a certain time . they need the stats saying that they have successfully closed the fault, whether or not its resolved . this is good for management but sucks for the customer . but because of the price war between isp's etc and every one wanting to have the cheapest price they can't afford the fellas that know what they are talking about . when xtra was around $50 a month the helpdesk called you back to make sure the prob was resolved . This has all happened cause we cut their budget basically . so for those who say thay pay good money for the service, prices should be increasing with inflation not decreasing, therefor you are only getting what you pay for Paladin |
mutts (790) | ||
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