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| Thread ID: 21681 | 2002-07-01 10:07:00 | ISP woes | Elwin Way (229) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 58886 | 2002-07-01 10:07:00 | First, I'd like to know if anybody else has been having problems with Slingshot in last month or so. Due to difficulties in establishing DUN connection, getting disconnected every half an hour, getting no internet sites in NZ (all o/seas sites load ok hence my absence from PF1) and administration problems, I am now no longer using Slingshot as my ISP, and can no longer recommend them. I have switched to Quicksilver for now, however I have not been able to get speeds any higher than 1.3k (my usual with Slingshot was 4.2 - 5.7k) Is anyone else with Quicksilver and what do you think of them? Incidentally, when we signed up for Quicksilver over the phone, we spoke to a person who had previously worked for Slingshot (now working for Quicksilver) and basically said that Slingshot sucked.... |
Elwin Way (229) | ||
| 58887 | 2002-07-01 10:48:00 | Hi Elwin, Signed up with Slingshot about 2 weeks ago on recommendations of fellow F1 users and had no problems. Always connect first time, no disconnects and good speeds. (4.2 - 5.7) I'm in Christchurch. I see your in Porirua. That might be the difference. PS. Did they say why Slingshot sucked? |
*Sparky* (311) | ||
| 58888 | 2002-07-01 13:17:00 | Err, no . Could be a grudge I guess . Regardless, it's not good customer relations to have ex-employees spouting off . . so something must have happended or Slingshot don't know the meaning of customer service (which I doubt) . Anyway, I do suspect that I am an isolated case - due to the nature of my business I need a good connection at all times . As it is, changing ISPs has caused enough headaches, without having to worry about relocating my web site (arrrgh . . can't wait to change all those links . . . ) amongst others . . Is funny tho how I have recommended Slingshot for so long and then all this happens as a way of thanks . . . . |
Elwin Way (229) | ||
| 58889 | 2002-07-01 13:47:00 | I've just dumped Quicksilver after months of poor performance. They admitted they were having bandwidth problems and were upgrading, but after 6 months of poor download speeds & constant disconnections I've gone back to xtra & it is humming along nicely. Dowload speeds 3x Quicksilver & no dropped connections. |
Stumped Badly (348) | ||
| 58890 | 2002-07-01 13:49:00 | Biting the hand that feeds them eh? ?:| I had to use there email helpdesk just after signing up and got a response to correct their mistake within 4 hours. Might have fluked a quiet time. Been connected tonight since 5:45 No disconnects. :) I think I'm single again though. I'll find out when I eventually get to bed. Cheers. |
*Sparky* (311) | ||
| 58891 | 2002-07-01 21:27:00 | Hi Elwin, I was just going to post about slingshot but i see you beat me to it lol . I don't believe you are an isolated case as myself & 2 friends in Upper Hutt are experinceing the same sort of problems :-( The following is the corraspondence between myself & slingshot over the last couple of days . To: Slingshot Helpdesk Subject: attention Francis Hi, I believe you have spoken to our friends down the road regarding not being able to establish connection to slingshot, Their username is lance0 . We too are having difficulty when dialling up on a very frequent basis,EG: It took 4 times tonite before I could connect so that I could send this email & getting disconnected often as well . When my pc dials up your server it goes through the handshake & does the verifying username & password & then I get the message "UNABLE TO ESTABLISH CONNECTION" . Our pc has a connextant modem . Sometimes when it looks impossible to connect to slingshot I have used the i4free dialup number & apart from the engaged signal my pc connects first time . I have also done some tests using a mates paradise dialup & connect 1st time . I am therefore convinced that the problem is at the slingshot end . I look forward to your reply . Regards Steve askew . their Reply as follows . Dear Customer, Please try one of the following strings to limit the speed of your modem, this should help with stabilitly . For 56k flex modems try: Forcing 44kbps: +ms=56,1,1200,44000 Forcing 42kbps: +ms=56,1,1200,42000 Forcing 40kbps: +ms=56,1,1200,40000 For 56k V90 modems try: Forcing 44kbps: +ms=12,1,1200,44000 Forcing 42kbps: +ms=12,1,1200,42667 Forcing 38kbps: +ms=12,1,1200,38000 If your modem has problems accepting the above strings, try: Forcing 44kbps: +ms=v90,1,1200,44000 Forcing 42kbps: +ms=v90,1,1200,42667 Forcing 38kbps: +ms=v90,1,1200,38000 And so forth, down to: Forcing 33 . 6kbps: +ms=11,1,1200,33600 If your modem has problems accepting the above string, try: Forcing 33 . 6kbps: +ms=v34,1,1200,33600 To input the settings follow the instructions below . Open my computer Open dial-up networking Right click on your Slingshot connection Left click on propertities Click on configure Click on connection Click on advanced Add string to extra settings If these strings do not work it is likely that v . 90 drivers are not installed, please update or reinstall your modem drivers . If you continue to have problems accessing or connecting to the Internet please call our Helpdesk on (09) 915-2374 or 0508 Slingshot to discuss the matter . Best Regards, Slingshot Helpdesk My Reply to slingshot . Sent: Monday, July 01, 2002 7:46 PM To: Slingshot Helpdesk Subject: Re: attention Francis Dear helpdesk , Can you please explain why I dont experience connection problems when using the i4free number??? apart from having to wait for a free line . Also another friend username : khanso is also experienceing the same problems trying to log on to slingshot . steve askew & another Reply from slingshot this morning . Thanks for your email Hi Steve The reason is that i4free uses older technology which a lot of older modems find more compitable to connect to . Regards Slingshot Helpdesk . I have a modem that is V90 & my system is 16months old,I am also running winXp & according to conextant winXp has the latest drivers . Cheers Steve Askew PS: I would be interested to hear from other slingshot users in the Wellington area that are haveing similar problems . email me at askewfam@slingshot . co . nz |
Steve Askew (119) | ||
| 58892 | 2002-07-01 21:30:00 | PS: My brother-in-law lives in Christchurch & has no problems with slingshot. So I'm wondering if it is a wellington problem only? |
Steve Askew (119) | ||
| 58893 | 2002-07-01 23:16:00 | Slingshot has had a few problems connecting to certain servers (specifically ICONZ), or so they told me. I asked for a free month and got it! Seems to working like a rocket again. (Dial-up rocket of course) :-) | cadifan (286) | ||
| 58894 | 2002-07-02 00:11:00 | Thanks for that Steve. I'm glad it's not just me having a bad month. I can verify the fact that modem strings do not have to be changed. The reason being, the first 10 months with Slingshot have been a breeze. The 2 have be getting progressively worse. It started with problems connecting, and ended with all sorts. Unless of course Slingshot have been majorly changing their hard, progressively over the last 3 months. Dunno, I fired off a couple of emails mainly because Im not happy with Quicksilver's speed (have so far peaked at 3.2kB/s and average at 1.0kB/s) so I am waiting to hear back. |
Elwin Way (229) | ||
| 58895 | 2002-07-02 00:27:00 | you mentioned above that you are using a Conexant modem, i am also a slingshot user (Auckland) and had nothing but problems with my Conexant modem, but when it started causing my PC to freeze i ditched it for an older US Robotics Courier and have had no probs. Personally i will never touch a Conexant modem or winmodem ever again. Everyone that i talk to with internet probs have winmodems, i'm not saying this is the reason but its definatly worth considering. |
Pete O'Neil (250) | ||
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