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| Thread ID: 22089 | 2002-07-11 09:53:00 | Win modem | Jimbo (441) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 61666 | 2002-07-11 09:53:00 | I try to go onto the net and modem tells me no dial tone , so I plug in a phone and we do have dial tone. I remove the modem in hardware devices and then switch of pc and remove modem from machine. Reboot with no modem in pc. Switch off replace modem and reboot. Atempt to dial up and no problems dials up go online do a bit of surfing all a ok. Disconnect and have cuppa Try to reconnect Guess what no dial tone. So I go through the above process again and back on line no worries. When I go to diagnostics every thing is fine if I have just rebooted and not dialed up if I have dialed up I get Can not open port. Would appreciate any suggestions Thank you for reading my ramble Cheers Jim B |
Jimbo (441) | ||
| 61667 | 2002-07-11 10:14:00 | Is this a problem that has just started out of the blue, or after you had a play? ie like downloading new drivers etc. |
mum in learning (742) | ||
| 61668 | 2002-07-11 10:18:00 | Hmm not too sure but just check that the modem cable is plugged in firmly to the modem and the jack point, I had the problem you had a while ago took me all day to figure out that the cable wasn't plugged in properly. You could also try another jack point, maybe the one you are using has a stuffed wire some where in it. | Sam H (525) | ||
| 61669 | 2002-07-11 10:53:00 | Have you tried using a different cable? When I first got on the internet I had problems that a new cable solved. The original cable was brand new and worked OK with the phone but not with my modem. | Susan B (19) | ||
| 61670 | 2002-07-11 11:10:00 | Phone cables usually use different pins than modems. Not always but often. Sounds like the modem is not liking the motherboard (rejecting it!) Bet its a winmodem. Should be banned! |
godfather (25) | ||
| 61671 | 2002-07-11 21:01:00 | Thanks for the replies 1 I have tried a new cable and yes it is a cable that came with a modem 2 I have tried it on a different jack point 3 It happened out of the blue.... no new software loaded Thanks again Jim B |
Jimbo (441) | ||
| 61672 | 2002-07-11 21:12:00 | The "cannot open port" error suggests that some software is not releasing the port, hence the modem cannot be accessed. An application involved with dialup networking may be corrupt. The "no dial tone" error may be misleading? Could be a range of things, you may need to run sfc, but not aware of your windows version. Try going to start-run-and type sfc /scannow Someone more familiar with your OS (whatever it is) may have more specific comment. |
godfather (25) | ||
| 61673 | 2002-07-11 22:20:00 | > Thanks for the replies > 1 I have tried a new cable and yes it is a cable that > came with a modem > 2 I have tried it on a different jack point > 3 It happened out of the blue.... no new software > loaded > > Thanks again > Jim B Jimbo, What chipset is the modem? At a guess its a Conexant HCF (or perhaps a HSF, but I doubt it) winmodem. These are notorious for not completely hanging up after use. They might disconnect enough to give you back a dialtone, but not actually turn off the modem, so the actual modem still thinks it is connected (for some reason or other). At times just leaving the computer for a while and coming back half an hour later might work, else as you say a restart might be in order. You could try updating your drivers to the latest generic ones from http://www.conexant.com/ but I doubt this will have too much effect on your problem. For me upgrading to WinXP solved half the problem (occasionally I have to wait a minute or two for it to disconnect), but if you're not intending on upgrading to XP, then a replacement hardware modem might be in order. HTH Mike. |
Mike (15) | ||
| 61674 | 2002-07-11 22:56:00 | It seems pretty drastic that you've got to remove the modem entirely and reinstall it before it will work - I know my modem once needed the PC rebooted to release the phone line. Which brings me to another thought: have you tried using another ISP? When I was with Actrix the connection would often stall on me and I'd have to disconnect, reboot to release the phone line and reconnect before I could surf again. Other ISPs don't give me this problem. |
Susan B (19) | ||
| 61675 | 2002-07-12 00:36:00 | It might be worth a try to send the modem an init string to reset the modem. What type of modem is it and what OS. |
mikebartnz (21) | ||
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