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Thread ID: 22287	2002-07-16 08:41:00	Win ME + NAV + HiGuy - cannot delete infected files	Murph (1078)	Press F1

Post ID	Timestamp	Content	User
63033	2002-07-16 08:41:00	running the latest NAV s/w on a WIN ME pc and has detected 12 files infected by HiGuy virus. NAV has repaired 6 of the 12 however access is denied to the other 6 infected files. They are stored in C:\_RESTORE\TEMP and are .cpy files. Even when going through DOS cannot delete these files - get Access is denied message. NAV cannot repair/delete or do anything. How do we get rid of the Higuy virus from these files before it does anymore damage??? Many thanks	Murph (1078)
63034	2002-07-16 09:49:00	Hey there, I did a search of the Symantec site and found this link that you may want to have a look at... Cannot repair, quarantine, or delete a virus found in the _RESTORE or System volume information (service4.symantec.com) Hope this helps you out. Regards Sam	Sam H (525)
63035	2002-07-16 10:09:00	This means you cannot restore from those files, but you wouldnt anyway as they are infected...	godfather (25)
63036	2002-07-16 21:16:00	Thanks a million Sam. I spent ages searching the symantec site however obviously DIDNT ask the question correctly!! This will fix the problem many thanks murph	Murph (1078)
63037	2002-07-17 06:05:00	Glad to help mate. Regards Sam	Sam H (525)
63038	2002-07-17 08:17:00	Hi Murph I had a virus in my Restore files a while ago, and managed to clear them by disabling System restore - and running NAV again.	Baldy (26)
63039	2002-07-17 21:54:00	Thanks everyone. That has fixed the problem and now all fine! regards murph	Murph (1078)
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