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Thread ID: 22315 2002-07-17 11:32:00 Help Un or Re-installing Windows Media Player louise (1088) Press F1
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63214 2002-07-17 11:32:00 Hi,

Whenever I tried to open Windows Media Player I got an 'Internal Application Error.' An internet search suggested this might be related to me running a rather old version of Adaptec CD writer. I uninstalled CD writer, then tried Media Player again--now it cannot find the wmplayer.exe file. D'oh!

Easily fixed, you say. Just uninstall Media Player and download a new version. Wrong.

For some reason Windows ME doesn't display Windows Media Player when I go to Control Panel, then Add/Remove Programs, not even when I go to the Windows Setup part. If I go to Program Files and try to delete the Windows Media Player folder, first I get a warning that this might mean other programmes won't work, and then it tells me it can't delete it as the source file is still in use.

So, help is direly needed. Could someone please tell me how to (safely) uninstall Media Player or alternatively, how to use the recovery CD that came with my computer to repair it?

I would be eternally grateful,

Thanks for your time,

Louise. 		louise (1088)
63215 2002-07-17 11:53:00 Louise - check out this thread a couple down it has the answers about getting it into add/remove programs.

pressf1.co.nz

Hope that helps some. 		J ZEP (336)
63216 2002-07-17 14:55:00 This seemed to be the most pertinent part of the threads referred, to:

Windows Messenger comes as part of WinXP but if you do not use this feature and wish to completely remove it from WinXp Home/Pro then do the following:

Note: The inf directory is a 'special' system directory; make sure you have enabled your explorer folder view options appropriately.

Open C:\WINDOWS\inf\sysoc.inf in NOTEPAD and change the line:

msmsgs=msgrocm.dll,OcEntry,msmsgs.inf,hide,7
to
msmsgs=msgro cm.dll,OcEntry,msmsgs.inf,7

Save and Exit from Notepad.

You can then go into Control Panel | Add or Remove Programs and then use Add/Remove Windows Components to remove Messenger.

Unfortunately, I'm using Windows ME not XP and not only could I not find sysoc.inf when I looked in Windows/Inf but using the search option on my start menu did not find any results either.

Does anyone know how to do this using the Milennium Edition Windows?

Thanks,
Louise. 		louise (1088)
63217 2002-07-17 21:23:00 Hello Louise, Windows Media Player does give problems sometimes. Maybe the best cure is to install the latest version, WMP 7.1, leave your existing version there.
If you do this you may find your existing player is then in a Windows Media Player subfolder of Program Files\Windows Media Player where it wont do any harm.

I would ignore any instructions and postings regarding Windows XP, SP1, BTW, means Service Pack1 and has nothing to do with ME.

You can get WMP 7.1 either from the windows update site,

http://windowsupdate.microsoft.com/

or off the May 2002 PC World free CD.

Incidently if you find a file called mplayer2.exe, it is the older version 6.4 which should still hopefully work ok.

Be aware that if you do install WMP7.1 then in common with all other players it will try to grab all file associations and take over as the dominant player, but thats no big deal. 		Terry Porritt (14)
63218 2002-07-17 22:27:00 I've tried that--two different ways, as a matter of fact . I've tried installing Media Player from the file I downloaded from windows, and I've tried the set up file in the Windows Media Player folder . Both seemed to work and then at the end said 'installation unsuccessful . Check available space (I've got tons), internet connection (doesn't seem to matter whether I'm on or offline when I install, I get this message anyway) and permission to install .

So, any other suggestions? (And thanks for clarifying the XP/sp1 thing)

Louise 		louise (1088)
63219 2002-07-17 22:29:00 I've never used system restore, and I'm not exactly sure what it does--is this the right sort of situation to use it? What will it do?

Thanks very much,
Louise. 		louise (1088)
63220 2002-07-17 22:46:00 Louise - I wouldnt recommend System Restore (really not fond of it). Reinstalling Windows over the top of itself may be a good idea - but if you aren't confident doing that, or don't know anyone who would be, then I'd agree with suggesting you download the latest version and install it separately. You certainly can run 2 versions of WMP side by side... Markstnz (1090)
63221 2002-07-17 23:02:00 So, how do I install the new version seperately? It doesn't give me that option when I start setup--I can install the new components, or re-install, and neither have fixed the problem .

Thanks for your help! 		louise (1088)
63222 2002-07-17 23:08:00 In that case - it sounds like the version you are installing is the same "version" as the one you previously had installed.

I'd be recommending strongly that you reinstall Windows over the top, but if you only have a recovery disk instead of a proper OEM copy of Windows, I dont know how that works...

Its one of those times where it really pays to by a computer from someone who gives you a real copy of Windows.

Where did you get your PC from? Are they likely to be of assistance? 		Markstnz (1090)
63223 2002-07-17 23:14:00 Hi this may not be the solution you are looking for, but have you tried WinAMP?

IMOHO it is, by far, way better than WMP. 		Elwin Way (229)
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