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| Thread ID: 127287 | 2012-10-15 11:28:00 | Vista Mouse issue | berryb (99) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1306987 | 2012-10-15 11:28:00 | Got a laptop that had a Belkin wired mouse that started to stop/start working. I determined it was the mouse but the client has kept using it until now - it is dead. I plugged in another 3 mice and it will go through the found new hardware, go to Windows updates and download the driver and either error saying driver is corrupt or cannot find a driver. No wired or wireless mouse will install. These are all USB (no PS2 installed) and all ports are working with other devices. This is only a mouse issue. I can find no software (Belkin or other) that would interfer with the mouse. AV is Eset. Device manager shows no issues and no event logs except for what I have already stated. I have also loaded default Bios settings. Same result in safe mode. The mice should just work so there is a corrupt file somewhere. Any clues?? Cheers |
berryb (99) | ||
| 1306988 | 2012-10-21 21:37:00 | No One?? | berryb (99) | ||
| 1306989 | 2012-10-21 21:53:00 | All mice that you are testing, are they Belkin? Or mixed brand? I would likely go through the list: Try different USB ports Does the laptop accept PS/2.. if so find a wired mouse with PS/2 connection Uninstall mouse/touchpad. Reinstall Uninstall USB. Reinstall Reinstall mobo drivers |
Myth (110) | ||
| 1306990 | 2012-10-21 22:23:00 | Is USB legacy enabled in BIOS? | KarameaDave (15222) | ||
| 1306991 | 2012-10-21 22:29:00 | See if there's a USB legacy option under USB in the BIOS. Whats this on? | Speedy Gonzales (78) | ||
| 1306992 | 2012-10-26 09:31:00 | OK got this sorted once I stopped and thought about it. With a usb mouse plugged in I went to device manager and uninstalled it along with the driver. Then a scan for new hardware and it reinstalled the driver and all good. Of course nothing to uninstall when the mouse wasn't plugged in. | berryb (99) | ||
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