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Thread ID: 148981	2020-05-03 15:42:00	Printer Problem	blanco (11336)	Press F1

Post ID	Timestamp	Content	User
1468518	2020-05-03 15:42:00	[B][B][B]Windows 7 Ultimate 32bit. I recently had cause to download and reinstall my all-in-one printer driver software package (Lexmark 2400 series). I am able to print from file but am unable to use any of the other tools such as Scanner, Photo Editor, Copy Document etc. If I try these the prog runs a 'first use' system scan but hangs forever on a folder on the local disk (C:) drive labelled "Disregard" and makes no progress. Opening the Disregard folder (12.8GB) shows sequentially multiple other folders including USERS, APP DATA,PROG FILES, Win SYS32 none of which can be opened. What is it? It has been on the system since June 2019 without causing concern but is now causing the printer prog to crash during the scan process as it cannot proceed. I have tried to delete the folder but Windows Explorer crashes and restarts. Maybe it is part of the system and not to be tampered with? Anybody know what this 'Disregard' folder is? 10333	blanco (11336)
1468519	2020-05-03 21:19:00	Why did you "need" to download it gain? Uninstall the entire thing. Make sure no duplicate installs exist either and remove them as well. Start over, do not connect the printer until the install software directs you to.	piroska (17583)
1468520	2020-05-03 22:30:00	The reason for reinstalling the drivers was because I did a fresh reinstall of win7 (not from a backup) and had mislaid the Lexmark CD. I will do what you suggest, cleaning out with Revo and try another d/load. Any idea what the 'Disregard folder is for on the local disk ? This is where the printer prog sticks when it scans the system.	blanco (11336)
1468521	2020-05-04 02:02:00	Any idea what the 'Disregard folder is for on the local disk ? This is where the printer prog sticks when it scans the system. Remove that too. And check manually, for leftover bits, even the likes of Revo don't always get everything. I'd guess it's got itself in knots over the top of itself.	piroska (17583)
1468522	2020-05-04 03:21:00	That folder has the name Graha, did somebody with name Graham use the computer?	zqwerty (97)
1468523	2020-05-04 03:24:00	That folder has the name C:\Disregard\Users\Graha...\system32, did somebody with name Graham use the computer? Maybe someone started a new user profile and that is the old one or perhaps password was forgotten and was forced to use a new password.	zqwerty (97)
1468524	2020-05-04 12:20:00	Graham is My name. No other person has ever used this computer since leaving manufacture and the only account created is for me as administrator. Thanks for interest. I am looking for more info online and will come back later. I am particularly interested in what the heck that 12.8GB folder is and why is it there. Will also be removing the printer drivers and reinstalling but I don't expect that to cure the problem. Thanks.	blanco (11336)
1468525	2020-05-04 12:29:00	I should add that I have exhaustively search my Prog Files and can find nothing related to that Disregard folder by name or by the date/time stamp.	blanco (11336)
1468526	2020-05-04 19:39:00	Will also be removing the printer drivers and reinstalling but I don't expect that to cure the problem. Thanks. No, you need to remove the entire printer, software, drivers, all of it. And re-do it as per the instructions. Disregard folder (12.8GB) shows sequentially multiple other folders including USERS, APP DATA,PROG FILES, Win SYS32 none of which can be opened. That sounds like a duplicate - an old profile...........remove it.	piroska (17583)
1468527	2020-05-04 20:46:00	Quote: "That sounds like a duplicate - an old profile...........remove it." Wish I knew how to get rid of it I'm sure that would solve the issue but I have tried deleting the folder and subfolders via context menu a few times without success. It causes Windows Explorer to crash and has to be restarted. How else can I nuke it?	blanco (11336)
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