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| Thread ID: 148937 | 2020-04-03 02:19:00 | HP Notebook will not boot to Windows or allow access to BIOS | kioti (17360) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1467864 | 2020-04-03 02:19:00 | Hi. A friend in Montevideo, Uruguay is unable to get her HP Notebook to open to Window' Here device is the HP 14-ac101la.... nothing super powerful but sufficient for 79 year old who only uses it for emails and playing a couple of FaceBook Games. It will NOT update to the W10 v1903 that is in the Win Updates. No need to go into that because I have already posted a thread about that. Link to the devices specs here: support.hp.com Ok here is the main Problem: when she woke 15 hour ago and went to turn on her device it no boot to Win10 Home x 64 v 1709. All she sees is the HP Splash screen logo for a couple seconds and then a Black screen. . To make life more difficult, she purchased the device New about 3-4 year ago, it came with Win 10 Home Single language v1709 preinstalled. It is OEM and she did not receive a System Recovery CD (as is usual from these stores that sell devices with preinstalled OS's) She never created a Sys Rec CD and doesn't have the OS Install DVD. So its a brick wall to attempt to get into System Recovery options. This is what I tried to get her to do, sending her FB Chat messages to her mobile phn, getting messages and pics back from her to my FB Chat. I used the Methods explained in a HP Guide for getting into BIOS/ Setup, and here are the results: 1// Start device and tap F10 key.. result: HP Logo for a second and then black screen... white arrow onscreen, mouse cursor 2// Restart device and tap Esc key... result as above 3// Restart and tap F8 to attempt opening the Boot Order choice...result same as above. All with no onscreen messages saying Boot Failure/No OpSys found etc etc So am totally stumped on this one. I am in New Zealand and she is in Uruguay so it's not like I can pop around to get a hands on grip of the device. Any ideas what could be preventing the device from booting to Windows and/or it totally refusing to even get into BIOS/Setup or display the Boot Order choice window??? A real PITA Stinker. Thanks in advance. Garry edit: my friend has a daughter with a computer and I am sure its' running W10, if so I can suggest she gets her daughter to pick her up and she goes to her daughter's and makes a Sys Rec CD, or, as most likely they wont have a blank CD, then to use a USB stick I know she has and wipe and format it to Fat32 and create a bootable W10 Sys Rec on the USB that she can use on her device: IF it will automatically choose to Boot from the USB Stick! Cross fingers on that happening. support.hp.com |
kioti (17360) | ||
| 1467865 | 2020-04-03 02:59:00 | She never created a Sys Rec CD well, that was a bad idea . Boot into safe mode, forget the BIOS . If she can . Weird she can't get the bios, if it shows something . . . . . . she choosing the right option? But that's not going to help really anyway except to see if the HDD shows, but if it was dead she'd get a No O/S error . YEs try borrowing a win cd or usb, and do a repair on it . |
piroska (17583) | ||
| 1467866 | 2020-04-03 03:52:00 | Try the delete key, just a guess. | zqwerty (97) | ||
| 1467867 | 2020-04-03 06:55:00 | Is this the same one you were posting about several days ago pressf1.pcworld.co.nz |
Driftwood (5551) | ||
| 1467868 | 2020-04-03 07:31:00 | well, that was a bad idea. Boot into safe mode, forget the BIOS. If she can. Weird she can't get the bios, if it shows something......she choosing the right option? But that's not going to help really anyway except to see if the HDD shows, but if it was dead she'd get a No O/S error. YEs try borrowing a win cd or usb, and do a repair on it. piroska hi and thanks... yep she not computer savvy... just a old dear using her device for that which I stated. Repairs went to a techno if needed. Thus she never heard of a Sys Rec CD or about creating one when she first bought the device. I wanted to get into BIOS to see what the Boot device was set to, and/or to disable Fast boot, .. basically to have a look and see what might be amiss. Yep I considered a dead HDD but without any way to determine that as she doesn't have a spare 2.5in HDD to do a replacement with or another computer into which she could connect the HDD from the Device as a slave unit and see if it shows up in 'This PC' or if it can be found in an app like Easeus Partition Master or MiniTool as Unallocated Space or checked for error/corruption etc etc. Only thing she can do is contact her daughter when she wakes in about 5-6 hours and see if she can get over to her daughter's and create a bootable Win CD/Usb from her daughters computer, IF it is running Win 10. I daresay that it will be. Boot into Safe Mode... forget how to do that now... I do a Google for it..bbs What a rigmarole! support.microsoft.com One thing I did forget to mention that has just come to mind is There is no POST Screen.... come to think of it I don't get a POST screen on my W10x64 Pro v 1909. Does Win10 do away with it? Fast Boot cause that?? I have W10x64 Pro v 1909, Asus Prime B450M-A, AMD Ryzen 5 2400Gm G-Skill Flare X 16GB DDR4 XMP2.0(set @2400Mhz), Corsair HX170 Gold, INTEL SSDPEKNW512GB NVMe SSD. I ain't seen a POST screen since I last used W7 about 2 year ago, and that was not on this rig I now have. Cheers Garry edit: yeah I think its damn strange that BIOS/SETUP cannot be accessed, or Boot Menu...also, If the HDD is dead would there not be a notification come onscreen saying something along the lines of Çannot find and Op Sys, or BOOTMgr Is missing..etc ?? She does have 2x500GB 2.5 HDD's in external cases: she could transfer all the media files form one of them to the other but I know that there will not be enough free space on either of the HDD's to transfer the data from one to the other and free up one HDD to use and see if at least the device recognizes it..... dunno if her daughter has 500GB free space in her com that mum could borrow for a short time to store media files... will find the answer to these things about midday in Uruguay which is 16 hours behind me here in NZ... time there now is 3:40 Am today, Friday :D To add to the issue at hand, she doesn't have a Win 10 instal DVD, nor will her daughter, the lady has no computer on which to download the .iso from MS/ media Creation tool, she could probably download it from MS using her daughters computer (doesn't take too long to download the .iso) and then burn it to DVD or onto a bootable usb stick (4-8GB..the download is actually 4.1GB for W10 x64... I got it a couple days ago, I got v1903)... I was intending on sending that W10 v1903 I created /burned to DVD to her to use as a fresh instal to her device because it will NOT install the Windows Update to v1903 from the v1709that is on her device...reason ünable to update the SRP (System Reserved Partition) That's all in my other thread though so back to this one. I was going to send her the W10 v1909 DVD and a 600GB 2.5ïnch sata HDD I have here as a spare. That just could well be in the cards now...IF a damn Post Shop is open to the public! Getting headache banging forehead on with my knuckles :D cheers piroska hmmmmmmmmmm could be a dead CMOS battery??????? Do these Notebooks have a CMOS Battery????? |
kioti (17360) | ||
| 1467869 | 2020-04-03 07:37:00 | Is this the same one you were posting about several days ago pressf1.pcworld.co.nz Driftwood hi and yep it certainly is that same device. |
kioti (17360) | ||
| 1467870 | 2020-04-03 07:41:00 | Try the delete key, just a guess. zqwerty Hi..... apparently her device does NOT have a Delete Key...... I was attempting to get her to hit Ctrl+Alt+Del to bring up Task Manager a couple day ago and she said her keyboard doesn't have a Delete key, only the Arrow which I assume she meant the Backspace key. No Del key on that device???? Most peculiar.... and that is why I omitted asking her to hit the Del key to try to get into BIOS/SETUP. cheers Garry |
kioti (17360) | ||
| 1467871 | 2020-04-03 07:52:00 | Correction...the PSU I have is Corsair HX750 gold.. not 170 garry |
kioti (17360) | ||
| 1467872 | 2020-04-03 09:55:00 | Here's the manuals which encompass the model you mentioned: support.hp.com And: To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10. You turn off 'quick start' in settings not bios. |
zqwerty (97) | ||
| 1467873 | 2020-04-03 10:15:00 | Here's the manuals which encompass the model you mentioned: support.hp.com And: To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10. You turn off 'quick start' in settings not bios. zqwerty hi again and thanks for the link to the manuals. I will have a read of them while I wait for a message from friend in Uruguay, " "And: To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10".+ You turn off 'quick start' in settings not bios."" cheers for those too. Garry |
kioti (17360) | ||
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