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| Thread ID: 148948 | 2020-04-10 07:47:00 | Do Laptops/Notebooks require a 'Dongle' to connect to Internet | kioti (17360) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1468151 | 2020-04-10 22:20:00 | Then she should contact her isp and get another. And a tech - remote tech even to sort the computer side out. piroska hi, yep she should get a tech... as for the modem replacement from her ISP I have no idea if they supplied it or she bought it. I have been doing some info gathering and her ZTE f600 modem is Fibre,,,she said its connected to telephone line, well it isn't, it connects to a TP (Terminal Pont) (maybe her Telephone line is carrying the Fibre but I doubt it. The light she said is RED and should be white is the LOS indicator...Status here: LOS indicator, Status: Off: The ONT received optical power is normal Solid Red: The optical transmitter of the PON interface is powered off. Flashing Red: The ONT received optical power is lower than the optical sensitivity of the receiver. Also the Modem PON indicator is off Status: Off: The ONT registration fails or the system is not powered on. Solid green: The ONT Registration is successful. Flashing green: The ONT is being registered I downloaded the ZXHN F660 GPON ONT User Manual.pdf I was just looking through the manual to try to get some Idea of that 'Light' she was referring to from pics she had sent me. Its all way above my knowledge and from where I am to where her and the equipment is its a no go all the way. Yep, she has to get a techy in to do the work/tests needed to either repair the hardware or replace either both Modem and Notebook or one of them. Out of my hands now. ha.... it never was in my hands. Cheers Garry edit "Este esta conectado telefono" is This one's connected phone |
kioti (17360) | ||
| 1468152 | 2020-04-10 22:39:00 | Correction to typo: I have been doing some info gathering and her ZTE f600..... should have been ZTE ZXHN F660 Anyway, the thread is solved.... I get off the case :D it's not an accidental pressing of the WPS button while moving the Modem ....hahahahha too damn easy :D ciao |
kioti (17360) | ||
| 1468153 | 2020-04-10 23:20:00 | Feel your pain Kioti, As others have said ( only backing them up) if theres hardware problems either with the Modem or Laptop theres nothing you can do from NZ, she needs someone to actually be there to sort it. Re no wireless -- Have you looked in the device manager and made sure its not disabled ????? Getting the Icon back is easy,( famous last words) right click on the task bar - Taskbar Settings - under Notification Area- "Select What Icons appear on the taskbar" Make sure Network / internet ( or similar wording, 1709 may be named different) is ON 10299 Had similar the other day (really had to hold my tongue) Lady rings me up, dealt with her for years and shes always wanting things done for free or asking how to fix it her self so she doesn't have to pay for a service. Well the way she was describing the problems its just didn't make any sense at all. :illogical:waughh: Tried to get her to open the search so she could type in "Quick" and open the Inbuilt windows 10 Remote desktop -- No Search Icon she says Grrrrrrrrrr OK 1st had to get her to press the windows key she couldn't find it even when I told her exactly where it was, --after several minutes found it :groan: OK now press the Windows key and the letter Q at the same time -- I gave up after another 5 minutes simply couldn't find the letter Q ( same place on all keyboards (english KB's) Shes going to wait till this lock downs lifted and I can go around. |
wainuitech (129) | ||
| 1468154 | 2020-04-11 01:50:00 | wainuitech hi and yep on all except I never thought to look in Device Manager when was connected in TViewer but the thought came to me a day later that I should have done so to check Network adapters/Software devices (the AVM FRITZ!mediaserver modem I have supplied by 2Degrees is in Software devices) and to check on Drivers etc etc.... but never got around to that because I was focused elsewhere at the time. My friend in Uruguay will be away to bed/sleep in about 25 mins and after yesterdays mindbender everything is in Hush mode for a few days..... Tomorrow I will drop the suggestion that she contacts her ISP and tells them about the Modem and what it is/isn't doing and if the ISP supplied her with the device then they can get onto it and sort it. Beyond my capabilities. As for her HP Device and its assorted 'problems' well that's best left to a techy from Montevideo. Should I get a looksee into her device via TViewer in a day or two I will get into Device manager and and have a look at the other things you mentioned. Seems to me that her HP and W10 OS came to grief about that time or in the week prior to the failed to update to v1903. All assumptions so I put a lid on them. Cheers, much obliged. Garry |
kioti (17360) | ||
| 1468155 | 2020-04-11 21:16:00 | piroska hi, yep she should get a tech . . . as for the modem replacement from her ISP I have no idea if they supplied it or she bought it . Makes no difference . If she didn't, she can still get one, I would say, like here, when you do, you are contracted for a set period . Get her to reboot the ONT, just on the off chance . |
piroska (17583) | ||
| 1468156 | 2020-04-11 23:46:00 | Friend of mine's internet kept going offline randomly every few days and would not reconnect unless the modem was powered off and on, turned out to be the cat playing with the plug box. One instance was only fixed by powering off and on the ONT. |
zqwerty (97) | ||
| 1468157 | 2020-04-12 05:12:00 | Just a question to ponder over while your friend is asleep... Why does she have LAN1 & WAN lights solid green on her modem? Seems like _something_ is connected to the internet via the modem - what is it? |
MushHead (10626) | ||
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