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| Thread ID: 22969 | 2002-08-04 10:20:00 | PC Company.... HELP!?!?!!? | Craig Bellhouse (493) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 68101 | 2002-08-04 13:21:00 | Well put Elwin...... I had forgotten about the DSE warranty myself ! | Baldy (26) | ||
| 68102 | 2002-08-04 19:44:00 | if you can get your computer all up and running for $38 then i would just pay and then teke it up with DSE. if the $38 is not going to get you a fully working system then i would push a bit but DONT tell then you had the bits all over the table. |
robsonde (120) | ||
| 68103 | 2002-08-04 21:08:00 | I'm with Elwin. You can't void a PC warranty if the user opens the machine up. They are meant to be tinkered with. If you dangle fluffy dice over the processor or something you don't deserve a warranty but upgrading Ram should be fine. Shame you didn't test it without the additional Ram in it. I have to say I don't remember Ram ever causing faults elsewhere (I think you mentioned that the Ram fault caused a problem in the processor socket?). I've seen Ram melt onto the motherboard (usually not very good) but that is pretty obvious. Disassembling the entire PC is not something I would do (not because I always have pieces left over but because there is such a huge capacity for something else to go wrong). Did kind of sound like the video card to me, shame you couldn't test that on another machine. $38 is probably a small price to pay, if it is now all going under both warranties. robo. |
robo (205) | ||
| 68104 | 2002-08-04 22:37:00 | I'm with Elwin and Robo on this one . PC suppliers cannot add conditions that override your basic rights under consumer law . Nither the supplier nor the consumer may contract out of their basic rights so you may work on and add to your computer if you wish . To void the warranty (even partially) they would have to show that on the balance of probabilities your actions caused the warranteed part to fail, or that you brought on the fault condition if it is software related . "No warranty if you open the case" is a try on that works for most consumers who don't know their rights . If you didn't get the ram back, go and ask for it as it belongs to you not them and if it genuinely is faulty you need it to go back to DSE . If they can't give it to you, they will have to either supply another (working) stick or refund you the value of the lost ram . It does not matter that it was a dud, your loss is the value that you cannot recover from DSE through their actions . I do a bit of consumer law advocacy from time to time and the Consumer Guarantees Act is quite clear as to your rights . IMHO the Consumers Institute occasionally goes over the top a bit with its views on extended warranty period beyond the agreed 1 to 3 years and chasing replacements after 5 years is a bit much, but don't let go of their throat until you decide to flag it as unproductive, otherwise they'll keep on doing it . Of course if you are satisfied that it was the DSE ram then pay the fee and be happy . Cheers Billy 8-{) |
Billy T (70) | ||
| 68105 | 2002-08-04 23:27:00 | Thanks for your help everyone . If I read your reply properly Billy, I understand that I am allowed to open the computer and upgrade it . Am I also allowed to to some form of fault checking if it does go wrong? I am asking this because they claimed in their phone call to my friend that the RAM had blown up and taken out the RAM socket . We saw no damage at all to the RAM before we took it in . What sort of things can I expect from them in terms of warranty replacement? Should I expect the computer to be fully working, with all the parts it had when we took it in, when they return it?? Cheers, Craig . |
Craig Bellhouse (493) | ||
| 68106 | 2002-08-05 06:04:00 | I know nothing about PC warrenties, but this is a great thread (story). Please let us know the outcome. ;) |
vanman (959) | ||
| 68107 | 2002-08-05 06:17:00 | Thanks for all your help in this matter. We have now come to a successful resolution with the PC Company over this matter. The fault did in fact lie in the RAM, one of the chips on the stick was burned, but the damage had been hidden under a sticker, and neither of us noticed that the sticker was puckered. The RAM has been replaced (by DSE, not in conjunction with the PC Company), and the computer is now working properly (minus 128Mb of RAM, as the DIMM socket was buggered). Cheers, Craig. |
Craig Bellhouse (493) | ||
| 68108 | 2002-08-05 06:36:00 | That's good Craig, have to chalk one up to the PC Company. It's lucky that the damaged DIMM socket didnt cause any more problems. Cheers |
Terry Porritt (14) | ||
| 68109 | 2002-08-05 06:50:00 | Now here is a thought.... Do you have "fusion" cover in your household contents? (many do) If so, does it apply to what has occurred? If so, a new motherboard would be in order...... |
godfather (25) | ||
| 68110 | 2002-08-05 07:29:00 | I wouldnt be too ready to praise the PC Company, they charged us $40 for the removal of the ram stick. The PC Company were pretty sure we would get nothing from DSE, but we gave it a try. We took the burned ram stick to DSE with the fault report from PC Company, and they said it was pretty shitty to lose RAM like that and said, well, even though you have no reciept for the RAM, it is clearly DSE RAM, here is a replacement stick for you. Craig. |
Craig Bellhouse (493) | ||
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