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| Thread ID: 127637 | 2012-11-04 01:48:00 | iTunes | Eb W (16938) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1310407 | 2012-11-04 01:48:00 | When I try to connect to iTunes it will not connect, like something is blocking iTunes store access. I have run the diagnostics tool in the iTunes help menu and get the following message " Secure link to iTunes Store faile> Click help button". When I click the help button I get a blank page in the iTunes Help site. Can anybody help me please. Thanks. Kind regards, Eb W. |
Eb W (16938) | ||
| 1310408 | 2012-11-04 02:46:00 | Do you have a firewall that is blocking it? | Nick G (16709) | ||
| 1310409 | 2012-11-04 03:28:00 | No I have not. Iinstalled iTunes twice. Tried to de authorise this computer, but cannot get through to iTunes. Have no problems using a different computer, hence there must be something ticked which prevents the iTunes from connecting to the iTunes store. I did a diagnostics and came up with the following results. Maybe this will help. iTunes is the only program which refuses to connect to the internet. Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601) System manufacturer System Product Name iTunes 10.7.0.21 QuickTime 7.7.2 FairPlay 2.2.19 Apple Application Support 2.2.2 iPod Updater Library 10.0d2 CD Driver 2.2.3.0 CD Driver DLL 2.1.3.1 Apple Mobile Device 6.0.0.59 Apple Mobile Device Driver 1.62.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.6.502 Gracenote MusicID 1.9.6.115 Gracenote Submit 1.9.6.143 Gracenote DSP 1.9.6.45 iTunes Serial Number 0030AA5C03B1C808 Current user is an administrator. The current local date and time is 2012-11-04 14:22:54. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is supported. Core Media is supported. Video Display Information NVIDIA, NVIDIA GeForce GTX 460 **** External Plug-ins Information **** No external plug-ins installed. iPodService 10.7.0.21 (x64) is currently running. iTunesHelper 10.7.0.21 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {AE0FB24A-FA26-44C0-BD3B-EC2CCCBAED62} Description: Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller #2 IP Address: 192.168.1.6 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.1 DHCP Enabled: Yes DHCP Server: 192.168.1.1 Lease Obtained: Sun Nov 04 14:17:22 2012 Lease Expires: Mon Nov 05 14:17:22 2012 DNS Servers: 192.168.1.1 Adapter Name: {BC45C347-61F7-42F9-A5B5-078C312EEE6A} Description: Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 13:00:00 1970 Lease Expires: Thu Jan 01 13:00:00 1970 DNS Servers: Active Connection: LAN Connection Connected: Yes Online: Yes Using Modem: No Using LAN: Yes Using Proxy: No Firewall Information Windows Firewall is on. iTunes is enabled in Windows Firewall. Connection attempt to Apple web site was unsuccessful. The network connection timed out. Basic connection to the store failed. The network connection timed out. Connection attempt to Gracenote server was successful. The network connection timed out. Last successful iTunes Store access was 2012-01-26 11:20:37. Kind regards, Eb W. |
Eb W (16938) | ||
| 1310410 | 2012-11-04 04:22:00 | Try the 2nd post here. (discussions.apple.com). There maybe something you've installed that's conflicting with Itunes Close your iTunes, Go to command Prompt - (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator". (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt In the "Command Prompt" screen, type in netsh winsock reset Hit "ENTER" key Restart your computer. If you do get a prompt after restart windows to remap LSP, just click NO. Now launch your iTunes and see if it is working now. If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP: Or this (support.apple.com)Repair your QuickTime. Control Panel > Programs n Features > highlight QUICKTIME and click CHANGE then REPAIR. (support.apple.com) |
Speedy Gonzales (78) | ||
| 1310411 | 2012-11-04 05:40:00 | Hi, I followed your advice. Firts changed and repaired QuickTime. This did not make any difference. Then I did a winsock reset and bingo the problem was solved and now I have access to iTunes Store again.. Thank you very much for your help. Kind regards, Eb W. |
Eb W (16938) | ||
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