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| Thread ID: 127746 | 2012-11-11 01:02:00 | Windows update problem | QW. (15883) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1311848 | 2012-11-12 01:55:00 | sweet! | Speedy Gonzales (78) | ||
| 1311849 | 2012-11-12 06:00:00 | OMG Speedy how many chocolate fish can I send you??!!!!! :D THANK-YOU!! It took 40mins to check for updates after this but SUCCESS!!!!! You know the stupid thing? I had already done this with Xtra (level 2 helpdesk) a few days ago - he got me to change the DNS settings to Google's only he gave me 8888 and 8484 instead of 8844 for the second one. (*head-desk-thump*) When I still couldn't open those the websites I was having trouble with (see here: pressf1.pcworld.co.nz) helpdesk dude told me it can't be Telecom it had to be my modem or computer. And given that other Telecom clients on pressf1 have reported having no difficulty opening those 4 sites AND given my inability to connect to the internet via an ethernet (can only connect wirelessly) - I was forced to agree. Guess what? With Google DNS settings I can open all four of those websites as well as check for windows updates. Whaddya know! I'd cleared the cache and tested all four sites right before I did this and they still didn't work, but they loaded immediately after changing the DNS to those Google addresses. |
catspyjamas (15614) | ||
| 1311850 | 2012-11-12 06:40:00 | Hmmmmmm the question should be " What the hell are xtra up to" ?? If their own help desk are suggesting to use googles DNS, Xtra obviously playing silly buggers someplace, OR Xtra has been put on to many black lists ( again) |
wainuitech (129) | ||
| 1311851 | 2012-11-12 06:48:00 | Woohoo Cats ! Yup WT, it sounds like Teloecom have done somethng somewhere. | Speedy Gonzales (78) | ||
| 1311852 | 2012-11-12 06:57:00 | If their own help desk are suggesting to use googles DNS, Xtra obviously playing silly buggers someplace, OR Xtra has been put on to many black lists ( again) Yeah I think that was just to check if it was a DNS issue or my equipment. He said if it worked with Google's numbers it had to be Telecom and they'd fix it, but given that he gave me the wrong numbers - it didn't. (At least that is how he explained it to me). Wainuitech may I pick your brain please? It was suggested in a comment in my other post (see pressf1.pcworld.co.nz) that my host's file may be hijacked given that it was tech help forums & sites that are a part of MS that I could not access. At the time of posting I had considered this but thought that might be because 90% of my web surfing in recent times has been to such forums to try and solve my stupid windows update error, and I hadn't checked a lot of other types of sites. I have now, and yeah - it was only those four tech type sites. So...if my HOST's file has been hijacked, would using these Google settings override the HOST's file? Because if that's the case then I may have a malware problem I need to fix. It does seem weird that no-one else on here had problems opening the above sites. Also I would have thought something would have been found on my avast, MBAM pro, Hitman Pro & SAS scans (or in realtime) by now if I was infected, but everything is 100% clean and has been running/updating etc normally. I don't really know how HOST's files & DNS settings work so sorry if this seems a silly question. Oh and another question - can I keep these Google settings in the mean time? Or could this set me up for problems? If it could cause problems or risk my computer's safety somehow then I'll change it back and employ this trick only to check for Windows Update. Thanks. |
catspyjamas (15614) | ||
| 1311853 | 2012-11-12 07:06:00 | Yeah Speedy it certainly seems like Telecom may be a common denominator with the NZ threads about 802440f error. I found one on geekzone.co.nz too - also a Telecom customer. Thanks again. Just in time for WU this Wednesday. :) :) | catspyjamas (15614) | ||
| 1311854 | 2012-11-12 07:07:00 | If you had malware, virus / trojan, or whatever, it would / could add sites, like Symantec, norton, kaspersky, or any other AV program's site to the hosts files. And maybe windows update / the Microsoft site. So you couldn't get programs to remove the malware, or update windows. And it may have killed the services you need (like the firewall, the windowsupdate service). And others. And, unless you know how to import the registry entries that are missing back into the system, you'll be stuffed You could check the hosts file to see whats in it Open notepad then go to C:\windows\system32\drivers\etc. Change the txt document bit on the right to all files. So you can see the hosts file Something you type in / or add like DNS server ip's don't get added to the hosts file. A person would have to add the entry / entries. Or things like trojans / malware would add entries to the hosts file. |
Speedy Gonzales (78) | ||
| 1311855 | 2012-11-12 07:34:00 | Thanks for instructions. Yeah I could go to every other tech forum site it seems except those listed, and MOST microsoft sites as well as Eset, Avira, Kaspersky, Symantec, Avast, AVG, Bitdefender, McAffee, Prevx, F-Secure, SAS, Spybot, MBAM etc etc etc so I figured that was a good sign. Things are happening here at home so I will need to come back to this HOST file thingy tomorrow. Will report back. :) Have a nice rest of your night. |
catspyjamas (15614) | ||
| 1311856 | 2012-11-12 08:07:00 | Re post # 75 and questions: Theres no silly questions - if someone doesn't know something then ask . NO ONE knows everything, better to ask and someone answer than make a total dogs breakfast of what ever it is, then spend a lot longer trying to fix it . Just to add to Speedy's post -- "most" infections that change settings so you cant open security related sites, usually cover them all, not just one or two . As for the Googles DNS -- if its working - cant see any real reason why not to carry on using them . Just had a look back over several customers ISP providers that have had some sort of connection problems over the last month or so -- Care to take a guess at who 99% of them have :rolleyes: :D Googles DNS are used by many people world wide, if there was a inherent danger then I would expect they wouldn't use them . If they ever give troubles, then return Xtra's and see what happens . Simple rule: if you make changes, make one at a time, and make sure you know what you did so it can be reversed if needed . Seen it many times people change several settings, "one" works - but which one was the actual fix ;) "IF" you want to reset your HOST file back to default, then MS have a "fix it" that will do it . . microsoft . com/kb/972034" target="_blank">support . microsoft . com |
wainuitech (129) | ||
| 1311857 | 2012-11-12 17:54:00 | I wonder why it didn't happen to my other pc's.Should I be touching wood about now? | sk69ersnz (13476) | ||
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