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Thread ID: 127746 2012-11-11 01:02:00 Windows update problem QW. (15883) Press F1
Post ID Timestamp Content User
1311808 2012-11-11 05:28:00 If you got the "access denied" message, then nothing has actually changed.

It comes up with that message when the Windows update service is still running, thats why you have to stop it Via a Command prompt.

Failing that, you can start the PC in safe mode Windows update service wont run in Safe mode, then you can change the Folders name, when rebooting normally, assuming its a corrupted Software Distribution Folder windows update should now run normally.

As I mentioned in the other Thread "Normally I do it slightly different to the instructions, I actually cut/paste the SoftwareDistribution folder to another location,instead of renaming, say the desktop, then once working you can delete it."

The above has to be done with the Update service stopped or in safe mode.

It actually appears that theres a update out thats causing some problems. OR something on the PC's is clashing, sometimes it can be antivirus software, or some other programs.

Personally i wouldn't trust mcAfee, its caused lots of problems sometimes. Cant remember how many times I've had to remove it from customers PC's as it stopped everything from working on the persons internet due to it corrupting its self
wainuitech (129)
1311809 2012-11-11 05:31:00 MSE wouldnt cause the return to sender ermails. You probably sent emails to non-existent email addressees. And they've bounced back to you. If WU was working, before Mcafee was installed, uninstall it then use its removal tool. Obviously, its blocking something. Since both of you are using the same modem/router does it have the latest firmware on it?

I have V3.02B01T01.NZ.20070329 on the router
QW. (15883)
1311810 2012-11-11 05:38:00 The firmware has been updated 3 times since then. Thats the original firmware (www.dlink.com.au)

I would update it, then see if its got the same prob. I would still uninstall McAfee
Speedy Gonzales (78)
1311811 2012-11-11 05:48:00 We have different firmware and McAffee has never been on this machine (Nortons pre-installed but removed that with norton removal tool years ago, leftovers removed manually after that since NRT isn't that efficient). It doesn't seem to be common to a modem or AV that I can see in the many posts I've looked at for this error for this month & last month. Mind you the successful fixes aren't that in common either.

Not sure about the OP but I ran the command in option 8 as an admin (in normal mode) and did not get access denied message - got message saying service successfully stopped, and at end successfully started. It fixed Windows Update the first two times using this method, but not the third time it sprung an error.
catspyjamas (15614)
1311812 2012-11-11 06:07:00 Run IE and look under tools. Activex filtering isnt ticked here is it?? If it is, untick it QW. Get tdsskiller then run it (support.kaspersky.com). See if it finds any rootkits. If it does, select cure wait for it to finish, then reboot Speedy Gonzales (78)
1311813 2012-11-11 07:34:00 Run IE and look under tools. Activex filtering isnt ticked here is it?? If it is, untick it QW. Get tdsskiller then run it (support.kaspersky.com). See if it finds any rootkits. If it does, select cure wait for it to finish, then reboot

Tried the tdsskiller and nothing showed up. Removed McAfee and replaced with MSE. Still not connecting to Windows Update. Checked the ActiveX fitering and it isn't selected.
QW. (15883)
1311814 2012-11-11 09:56:00 Is the Background Intelligent Transfer Service (B.I.T.S.) running, if it isn't the computer won't update. zqwerty (97)
1311815 2012-11-11 10:18:00 Is the Background Intelligent Transfer Service (B.I.T.S.) running, if it isn't the computer won't update.

Don't know where to find this or where to start.

I guess a reinstall is on the cards if it cannot be sorted.
QW. (15883)
1311816 2012-11-11 11:01:00 I'm on Win8 at the moment but if you start Task Manager, Ctrl+Alt+Delete, or right click task bar on desktop choose Task Manager, there should be a Services tab where you would find the BITS service alphabetically listed, alternatively look in Control Panel for Services. zqwerty (97)
1311817 2012-11-11 18:55:00 Problem has returned for me as well on my partners laptop.My desktop is fine. sk69ersnz (13476)
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