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Thread ID: 127723	2012-11-09 02:12:00	No Internet +HJT log	WayneMiddy (14028)	Press F1

Post ID	Timestamp	Content	User
1311325	2012-11-09 02:12:00	Hi all desk top PC Win7 no internet access has IE 9, Chrome & Fire Fox installed all behave the same no sign of a web page. have change modem/ router from the one vodaphone supplied to a new Belkin modem router. Blue light comes up on Belkin Have included HJT below just in case it helps and anything needs cleaning out. Not PC ok at my place so not the PC I havent tried the filter? Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 4:04:17 p.m., on 8/11/2012 Platform: Windows 7 SP1 (WinNT 6.00.3505) MSIE: Internet Explorer v9.00 (9.00.8112.16450) Boot mode: Normal Running processes: C:\Program Files (x86)\Steam\steam.exe C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe C:\Users\User\AppData\Local\Akamai\netsession_win. exe C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe C:\ProgramData\GameXN\GameXNGO.exe C:\Program Files (x86)\Xfire\Xfire.exe C:\Users\User\AppData\Local\Akamai\netsession_win. exe C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe C:\Program Files (x86)\iTunes\iTunesHelper.exe C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe C:\Program Files (x86)\Logitech\LWS\Webcam Software\CameraHelperShell.exe C:\Program Files (x86)\Common Files\Logishrd\LQCVFX\COCIManager.exe C:\Program Files (x86)\ChatZum Toolbar\tbunstA88.tmp\TbHelper2.exe C:\Program Files (x86)\Internet Explorer\iexplore.exe C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe E:\Service programs\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.co.nz/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.chatzum.com/ R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local;127.0.0.1:9421;<local> R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: ToolbarURLSearchHook Class - {CA3EB689-8F09-4026-AA10-B9534C691CE0} - C:\Program Files (x86)\ChatZum Toolbar\tbunstA88.tmp\tbhelper.dll F2 - REG:system.ini: UserInit=userinit.exe, O2 - BHO: CrossriderApp0005060 - {11111111-1111-1111-1111-110011501160} - C:\Program Files (x86)\Savings Sidekick\Savings Sidekick.dll O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: Babylon toolbar helper - {2EECD738-5844-4a99-B4B6-146BF802613B} - C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.5.3.17\bh\Ba bylonToolbar.dll O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll O2 - BHO: XfireXO Toolbar - {5e5ab302-7f65-44cd-8211-c1d4caaccea3} - C:\Program Files (x86)\XfireXO\tbXfir.dll O2 - BHO: Incredibar.com Helper Object - {6E13DDE1-2B6E-46CE-8B66-DC8BF36F6B99} - C:\Program Files (x86)\Incredibar.com\incredibar\1.5.11.14\bh\incre dibar.dll O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BingExt.dll O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll O2 - BHO: TBSB09850 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files (x86)\ChatZum Toolbar\tbunstA88.tmp\tbcore3.dll O3 - Toolbar: XfireXO Toolbar - {5e5ab302-7f65-44cd-8211-c1d4caaccea3} - C:\Program Files (x86)\XfireXO\tbXfir.dll O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll O3 - Toolbar: Softonic Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll O3 - Toolbar: Babylon Toolbar - {98889811-442D-49dd-99D7-DC866BE87DBC} - C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.5.3.17\Babyl onToolbarTlbr.dll O3 - Toolbar: Incredibar Toolbar - {F9639E4A-801B-4843-AEE3-03D9DA199E77} - C:\Program Files (x86)\Incredibar.com\incredibar\1.5.11.14\incredib arTlbr.dll O3 - Toolbar: ChatZum Toolbar - {37D48D9C-3F7E-412F-B5BF-611BE7CCFCA1} - C:\Program Files (x86)\ChatZum Toolbar\tbunstA88.tmp\tbcore3.dll O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BingExt.dll" (file missing) O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll O4 - HKLM\..\Run: [HDAudDeck] C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe -r O4 - HKLM\..\Run: [NUSB3MON] "C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe" O4 - HKLM\..\Run: [LWS] C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe -hide O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\steam.exe" -silent O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorun O4 - HKCU\..\Run: [Akamai NetSession Interface] "C:\Users\User\AppData\Local\Akamai\netsession_win. exe" O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe" O4 - HKCU\..\Run: [Facebook Update] "C:\Users\User\AppData\Local\Facebook\Update\Facebo okUpdate.exe" /c /nocrashserver O4 - HKCU\..\Run: [MobileDocuments] C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe O4 - HKCU\..\Run: [GameXN GO] "C:\ProgramData\GameXN\GameXNGO.exe" /startup O4 - Startup: Xfire.lnk = C:\Program Files (x86)\Xfire\Xfire.exe O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics O15 - Trusted Zone: http://turner1.turners.liveblockauctions.com O16 - DPF: {7206EAAC-5CFA-43A3-9F61-E27E8E51E42F} (laiExcuter Class) - turner1.turners.liveblockauctions.com O16 - DPF: {784797A8-342D-4072-9486-03C8D0F2F0A1} (Battlefield Heroes Updater) - www.battlefieldheroes.com O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - platformdl.adobe.com O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL O20 - AppInit_DLLs: c:\progra~3\bprote~1\21419~1.7\protec~1.dll O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpda teService.exe O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing) O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspn et_state.exe (file missing) O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Boonty Games - BOONTY - C:\Program Files (x86)\Common Files\BOONTY Shared\Service\Boonty.exe O23 - Service: bProtector - bProtector - C:\ProgramData\bProtectorForWindows\2.1.419.7\bPro tect.exe O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: LicCtrl Service (LicCtrlService) - Unknown owner - C:\Windows\runservice.exe O23 - Service: Process Monitor (LVPrcS64) - Logitech Inc. - C:\Program Files\Common Files\Logishrd\LVMVFM\LVPrcSrv.exe O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: PnkBstrB - Unknown owner - C:\Windows\system32\PnkBstrB.exe O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: UMVPFSrv - Logitech Inc. - C:\Program Files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 14339 bytes	WayneMiddy (14028)
1311326	2012-11-09 02:39:00	I would uninstall ChatZum Toolbar See if there's a proxy in IE's settings, or the other browsers. If there is, remove / untick the option Uninstall Ask toolbar. Uninstall Incredibar Toolbar These dont have to run on startup O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime I would uninstall this, if you can O23 - Service: bProtector - bProtector - C:\ProgramData\bProtectorForWindows\2.1.419.7\bPro tect.exe	Speedy Gonzales (78)
1311327	2012-11-09 02:40:00	Remove incredibar, ask toolbar, and bing toolbar for a start. Edit - Speedy, you bet me to it :D	Nick G (16709)
1311328	2012-11-09 02:44:00	And babylon toolbar :p, I think bProtectorForWindows is a browser hijacker, or malware. You may have to use malwarebytes if you can get it then do a full scan. Boot into safe mode / networking, see if it gets online	Speedy Gonzales (78)
1311329	2012-11-09 03:08:00	Thanks guys	WayneMiddy (14028)
1311330	2012-11-09 04:28:00	And the Xfire xo toolbar. You could get rid of the ask toolbar as well.	Nick G (16709)
1311331	2012-11-09 05:37:00	No joy guys desk top and laptop doing the same thing Iam convinced its the Boardband signal, install has new modem, filter ethernet cablesto modem have now found house alarm not reporting to alarm company.Corus have been out 3 times and the lady had spent 5 hours on the phone to Vodaphone TIA Wayne Have removed software as per above posts	WayneMiddy (14028)
1311332	2012-11-09 06:04:00	Easy to check 1) Login to router, check and see if you have a public WAN IP Address. 2) Ping 210.48.100.45 -- Does that work?	Chilling_Silence (9)
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