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| Thread ID: 24199 | 2002-09-05 10:30:00 | Dynalink USB modem won't work | stevee (1780) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 76728 | 2002-09-05 10:30:00 | I recently bought Jetstream and a Dynalink external USB modem. The hardware seems fine and syncs up a treat at 7.6MBit/s. But as soon as I invoke the connection via DUN my machine becomes unstable - windows stick, menus don't work, keyboard locks out, etc. Most importantly, IE6 and Outlook express plain don't work, so the connection is completely useless. The connection, if it gets through to the ISP at all, drops after about 30 secs and will not restart. The machine remains unstable and will invariably refuse to shut down - most tasks "don't respond" any more. The machine is a Compaq 1240 laptop running Win ME with 128M RAM to a Dynalink ALE070 USB modem. Those are inviolate facts - please don't suggest I change them (except maybe the last). The machine is software 'clean' and the problem does not go away when virus checkers, firewalls or any other startup items are dis-abled. I have re-installed both the Dynalink and the Win ME USB drivers with no change. I have trolled Dynalink, Microsoft, Compaq and most NZ DSL forums but no-one else seems to have the problem, which is so bad that you couln't possibly live with it. All or any suggestions wil be tried - anyone with a fix gets my hearty thanks in advance! |
stevee (1780) | ||
| 76729 | 2002-09-05 10:43:00 | The USB modem is the DSL equivalent of a WinModem and requires some processor power to perform the modem functions and convert the data into TCP/IP for presentation to the PC. While this is resource hungry you shouldn't see this sort of problem. One interesting issue is that some models of USB modem are power hungry if powered from the port itself. They can actually shut down a port. In these cases you may need to use a powered USB hub. Not sure about ME, but in XP going through device manager it gives the current drawn. |
godfather (25) | ||
| 76730 | 2002-09-05 22:34:00 | Thanks for the quick response. I don't think it is either of these problems. In the brief periods where I do get connection the data packets go backwards and forwards without pushing the processor to high occupancy. I wondered about the power consumption but as the modem is plugged permananently into the USB port without apparently upsetting the computer I discounted that too. | stevee (1780) | ||
| 76731 | 2002-09-06 00:42:00 | Why are you invoking the connection through DUN ?? ?:| DSL is always on, just open your browser or email client. |
antmannz (28) | ||
| 76732 | 2002-09-06 00:53:00 | Hmm I was wondering that, I assumed USB connection is different to my router. With the router I just mark "do not dial my connection" and it works... But it may not be different? |
godfather (25) | ||
| 76733 | 2002-09-06 00:55:00 | Sounds odd, doesn't it? This is the standard Dynalink/Globespan means of establishing the connection. It doesn't really dial anything, just sets up a PPP session to the network and passes through the authentication data. | stevee (1780) | ||
| 76734 | 2002-09-06 01:13:00 | Hmmm ... try this (www.dynalink.com.au). It may be that the USB modem is conflicting with the laptop's onboard modem. Also from the Dynalink (www.dynalink.com.au) site it could be that their dialup connection thingy may not have installed properly with the drivers. Try downloading the ME driver from here (www.dynalink.com.au) and reinstall the modem. I have to say that I have no faith with Dynalink products since the mid 90's when they released a 33.6k modem with drivers that wouldn't work properly - I worked for Xtra back then and we had literally thousands of calls per day just dealing with that particular model. X-( :( My 2c worth. |
antmannz (28) | ||
| 76735 | 2002-09-06 02:21:00 | Dynalink run a free help line 0800-653-962 From my limited experience they have been extremely helpful Have you tried it? |
Capt Jimbo (17) | ||
| 76736 | 2002-09-06 09:00:00 | Thanks for all the help everyone, but I'm no closer to a solution. Following the above advice, I have un-installed my 56k modem, talked to Dynalink on their help line, and re-installed new downloaded drivers. Progress is still precisely nil I'm afraid - just the action of the install program in interrogating the modem to learn a bit about it was enough to put the computer into silly mode. I'm stuck. Huge chocolate fish (or better) will be dispatched to anyone finding a solution. Steve |
stevee (1780) | ||
| 76737 | 2002-09-06 09:29:00 | Won't the onboard modem still be detected when you restart ?? Maybe it would be best to disable it in bios as well. If that doesn't work, I would take it back (hopefully it's still under warranty) and swap it for a router |
antmannz (28) | ||
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