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| Thread ID: 24167 | 2002-09-04 23:58:00 | REsolution of melted CD problem. | Graham Petrie (449) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 76503 | 2002-09-04 23:58:00 | I finally got a reply from Microsoft this morning regarding my melted Office XP CD. After humming and harrrring, they are going to ship me a new FULL version of Office XP on two conditions... 1) I courier the ruined copy of Office XP (Upgrade) aswell as CD Two etc with the original CD key as proof that I am not jerking their chain. 2) I pay $50 for the cost of the new CD's and postage to Dunedin. I think this is reasonable as the waranty conditions that came with the CD expressly exclude faults due to accidents (ie my CD-RW frying itself), and the copy only cost me $25 as an upgrade deal with my 2000 purchase. Will let you know when I get my new copy. Add on the cost of my new drive, phone calls to M$, and postage for the old copy to Auckland, and the total cost is just under $250. That is $100 less than my insurance would have cost me in excess and loss of no claims bonus, so not bad in all. G P |
Graham Petrie (449) | ||
| 76504 | 2002-09-05 01:54:00 | Hey, just a question about the 2000 upgrade to XP... if I have an unopened copy of Office 2000 Pro (from work), can I get that $25 Office XP Pro upgrade?? Or was that some special which was offered a while back...? | Lohsing (219) | ||
| 76505 | 2002-09-05 02:15:00 | Good one....... pity you used the sarcasm in your posting (M$) when you admit that Microsoft have no obligations under your warranty. | Baldy (26) | ||
| 76506 | 2002-09-05 06:23:00 | Lohsing - it was a deal ages ago that has finished. Baldy - habit I guess. G P |
Graham Petrie (449) | ||
| 76507 | 2002-09-05 06:37:00 | And your insurance company have insured themselves pretty well against claims, haven't they? They like money coming in ... | Graham L (2) | ||
| 76508 | 2002-09-05 06:53:00 | Yeah the insurance is only any use if the place burns down, or my entire PC blows up. The problems with being young and living in a shared flat I guess = high premiums and high excess. | Graham Petrie (449) | ||
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