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Thread ID: 127774	2012-11-13 09:46:00	Rejected Emails to one specific company	Billy T (70)	Press F1

Post ID	Timestamp	Content	User
1312207	2012-11-13 09:46:00	Hi Team I had this problem last year about this time, but I forget how I got around it (probably snail-mail). It is a job I do annually then send the client a report, but for some weird reason I cannot get email delivered. I thought it might be the attachments (3 PDF files) but I tried GoogleMail without the attachments and it still failed. The responses received are below: -------------------------------------------- Example 1 This is a system generated message. Please DO NOT REPLY. Your message was not delivered for the following reason: Each of the following recipients was rejected by a remote mail server. The reasons given by the server are included to help you determine why each recipient was rejected. Recipient: <abc@xxxxxx.com> Reason: Rule imposed mailbox access for jayne@xxxxx.com refused Recipient: <xyz@xxxxxx.com> Reason: Rule imposed mailbox access for mark@xxxxx.com refused Kind regards. The Xtra Messaging Team -------------------------------------------- Example 2 Mail Delivery Subsystem mailer-daemon@googlemail.com 10:11 PM (3 minutes ago) Delivery to the following recipient failed permanently: abc@xxxxxx.com Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Rule imposed mailbox access for abc@xxxx.com refused (state 13). -------------------------------------------- What on earth could be stopping delivery to just this Company? Surely it can't be something in my system or Xtra/Google because it seems that the rejection takes place at the client's mailserver. I did notice that the Xtra message is slightly less specific than the Google response, for what that's worth. Cheers Billy 8-{) :help: I just remembered that I had one answer left on my 'Experts Exchange' account from long long ago (pre PF1, surprising that the account was still valid!) That site reported: "There is a filter on the recipients email. Contact the recipients IT department to check out what is filtered." Must be a very broad filter if it stops brief plain text messages with no suspicious content at all....................I don't believe it myself.	Billy T (70)
1312208	2012-11-13 14:35:00	The recipients mail server is explicitly rejecting your message(s). Either they need to fix their rules, or need to advise you why your simple message is triggering their rules to work around it.	inphinity (7274)
1312209	2012-11-13 18:39:00	Some companies have seriously overkill filters on e-mail, the profanity filter on a previous employers mail system used to bounce all kinds of mail for words that it deemed inappropriate a lot of which were not in any way offensive. The mail would still go through in this case, but it would get delayed as the system flagged it, sent you a message, and forwaded the mail to someone to review. Give them a ring and tell them you E-mail can't get through, sounds like it's their end.	dugimodo (138)
1312210	2012-11-16 10:19:00	Strangest answer! A bit like the Dubai cable problem! After making contact by fax, because the phone line seemed to be permanently stuck on answerphone, it turns out that they had changed their email address domain names and suffixes, but for whatever reason, it appears that the original must still be accessible on their server, but blocked from accepting messages. So, the problem was solved, but what a palaver! Nice people though, so I'm not complaining. Given my run of strange problems lately, I'm going to restart the sacrifices at full moon, clearly the gods have been offended. Cheers Billy 8-{) :waughh:	Billy T (70)
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