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Thread ID: 24608 2002-09-15 01:16:00 Windows successfully loaded the device driver for this hardware but cannot dchip (1426) Press F1
Post ID Timestamp Content User
79558 2006-08-26 08:00:00 Sorry this is the second part of the fix which deals with your exact problem. From the same site

BUG:
After installing/uninstalling Roxio (Adaptec) Easy CD Creator v5.0x, v4.0x or older and/or DirectCD v3.0x on/from your Windows NT4/2000/XP system, your CD-ROM/CD-R(W)/DVD-ROM/DVD-R(W)/DVD-RAM drives may get suddenly lost. :( The CD/DVD drive icon(s) may disappear from My Computer, Windows Explorer and any other disk/file browsing app. Also, if you try to view/open/run any CD/DVD based folder/file, you may encounter several popup messages linked to one of these error Codes: 19, 31, 32, 39 and/or 41.

FIX:

But these BUGs can be fixed by hacking your Registry.
You must be logged on with Administrator rights to be allowed to edit the Registry.
Fire up Regedt32 and go to:


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Make sure Read only mode is disabled in Options menu.

BACKUP this Registry key BEFORE MAKING ANY CHANGES:
Highlight it -> click Registry from the File menu -> select Export Registry File... -> browse to your desired location -> type a file name -> click Save.
Now look in the right hand pane for these 2 REG_MULTI_SZ Values: "UpperFilters" and "LowerFilters". Right-click on each one, select Delete and click OK.
Close the Registry Editor and restart Windows when done.
The catch is that after doing this you may also lose your CD/DVD recording capabilites in WinNT4/2000/XP. :(
In this case, check the Roxio Support page for software patches/updates/fixes, and install the current ones applying to your particular versions(s).
These Roxio FAQ pages may also provide some help:

Easy CD Creator 5.0x Basic.
Easy CD Creator 5.0x Platinum.
Uninstalling and/or reinstalling the affected Roxio software may also solve this issue.
If none of these methods work, then open Windows Explorer and (double)-click the REG file created when you backed up the Registry key above to restore the original values. Restart Windows when done.

Both of these bugs appear together quite often hence the 2 different fixes may be required. You probably just need this one but the second may appear after fixing this one.


Hi John, Just wanted to take the time to thank your for your posting. I had the same problem with the system not seeing my 2 CD ROM drives. Deleting the upper and the lower files in the registry as you showed really did the trick. I was almost ready to buy another computer :-)

Thanks again for taking the time to address this issue. 		Danny044 (1896)
79559 2006-08-26 08:07:00 Hi John, Just wanted to take the time to thank your for your posting. I had the same problem with the system not seeing my 2 CD ROM drives. Deleting the upper and the lower files in the registry as you showed really did the trick. I was almost ready to buy another computer :-)

Thanks again for taking the time to address this issue. 		Danny044 (1896)
79560 2009-01-03 13:32:00 I wanted to thank you also. I've been searching for weeks for the same problem on a virtualization on ubuntu, everybody saying it was a misconfiguration with virtualbox or ubuntu, but in fact, it was just the nero soft that i removed !!

thanks

Marcel 		maRceL (1897)
79561 2009-01-03 20:09:00 Welcome Marcel it would have been better to start a new thread than drag one up from 2002 but never minds it's done now gary67 (56)
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