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| Thread ID: 24607 | 2002-09-15 00:20:00 | No explorer | supergran (108) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 79562 | 2002-09-15 00:20:00 | My sister runs Windows Me on a HP computer, and last month installed IE6. She has been having a lot of errors, so today decided to uninstal IE6 and go back to the old config of 5.5. When she rebooted, she got an error, a fault has occured in the Explorer shell 32.dll and explorer is going to close down, or something similar. She can't access the start button, and none of the keyboard shortcuts will work. Help | supergran (108) | ||
| 79563 | 2002-09-15 00:54:00 | Sounds to me like your sister has accidently corrupted Windows Explorer, (which is not the same as Internet Explorer) without which, windows cannot run. You will need to re-install Win ME to restore it. You may need someone who knows how to set the bios to start with the CDRom. (Or use a start-up disk, if you have one) Did she use the correct 'Uninstall' for IE6 or did she just delete anything that had the words 'Explorer' in it? No offence, I'm not implying your sister did this, but a lot of people seem to think that just deleting something from their hard drive will 'uninstall' it. When something is installed, it sends different parts of the program to different parts of the computer (mainly Windows System) and if those references to that particular program are not removed (by using the proper 'Uninstall' feature) Windows gets confused because it searches for everything mentioned in its system files. If something isn't there, or there is something there that shouldn't be there, like a reference to a program that was deleted, it can't process the rest of the start-up proceedure. Hope the problem will soon be solved BuzzyBee |
buzzybee (1069) | ||
| 79564 | 2002-09-15 01:28:00 | IE is closely bound with Explorer I believe, so a corrupted IE could cause explorer problems. IE is very closely integrated with windows, which always raises the possibility of problems with uninstall. Try a re-install of IE first, if that doesnt work it may require a refresh of windows, or a re-install? |
godfather (25) | ||
| 79565 | 2002-09-15 01:42:00 | No she didn't just delete anything with Explorer, she went where I told her, and done it through the add/delete section in settings. She checked to make sure she had another one there, (IE 5) then hit add/delete on Microsoft Internet Explorer6 and tools, or whatever it says. But thanks, we did think that if it didn't work properly, we would just use the go back, but obviously, that won't work. LOL. Will her HP restore disc do to reformat, or is it going to be a tech job? | supergran (108) | ||
| 79566 | 2002-09-15 01:45:00 | Can't reinstall IE cos the error message, 'Explorer has caused a fault in the shell 32.dll and is now going to close down' message, as soon as she boots up. Is there any way we can do it in safe mode? | supergran (108) | ||
| 79567 | 2002-09-15 09:39:00 | Thanks guys, we have got her up and running again. The HP recovery disc did work, and it recovered, not formatted, so she managed to keep every thing on her hard drive. Guess we live and learn, and until I am ready to reformat, guess I am stuck with IE6, cos I sure as heck aren't going through all that. LOL | supergran (108) | ||
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