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| Thread ID: 24656 | 2002-09-16 01:41:00 | NAV 2002 crashing WinXP Pro | btong (1066) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 79916 | 2002-09-16 01:41:00 | After installing NAV 2002 into WinXP pro, the whole system becomes unstable. When using NAV 2002 to scan for viruses, things seem to work OK but a few minutes into the scan, then system reset/reboots itself for no obvious reason. When not using the virus scanner and doing other stuff (eg e-mail, or work related stuff) the computer also suddenly reboots itself. No error messages whatsoever. And sometimes during the reboot, the chkdsk utility comes on and scans the drives but always reports everything to be OK. I've tried uninstalling and reinstalling severals to no avail. I've tried reinstalling in the following conditions: after a fresh install of WinXP Pro before installing all the other drivers; after installing all the updated device drivers; after a fresh install and WinXP Pro and WinXP SP-1 update; in Safe mode (as per Symantec support site suggestion); and in a clean boot mode (as per Symantex support site suggestion). And still the same thing happens. I've tried the Panda Antivirus Titanium but that doesn't quite agree with Eudora 5.1 - somehow it causes problems with e-mail downloads. And I'm not going to shell out any more money on other scanners like McAfee unless I know it'll work on my system. Any help would be appreciated. |
btong (1066) | ||
| 79917 | 2002-09-16 03:28:00 | I think I read in a post on here that there were probs with NAV on XP (as you've discovered). Sorry, I don't know the solution, but I can point you to AVG (http://www.grisoft.com), an excellent free av prog. | antmannz (28) | ||
| 79918 | 2002-09-16 03:38:00 | btong, Sorry, this might sound a bit insulting, but are you sure it's the 2002 edition of NAV? As I do know that versions pre 2002 will not work in Windows XP, and can cause problems similar to your own, and even much worse. However I'm running NAV 2002 on my XP Pro machine and have had not a spot of bother with it. Have you fully updated your version of NAV through liveupdate? And was this a downloaded copy, or off a NAV CD? Mike. |
Mike (15) | ||
| 79919 | 2002-09-16 04:02:00 | Off the original NAV 2002 CD and also running the LiveUpdate to update the components. | btong (1066) | ||
| 79920 | 2002-09-16 04:41:00 | > I think I read in a post on here that there were probs with NAV on XP (as you've discovered). Sorry, I don't know the solution, but I can point you to AVG, an excellent free av prog. There are no problems with NAV2002 and Windows XP. I have used it for ages and 100% fine. Maybe pre 2002 versions may have a problem but not 2002. Maybe something else is the problem that is activated by NAV2002 or maybe the scanning. |
Big John (551) | ||
| 79921 | 2002-09-16 04:51:00 | This is just a wild guess, but it wouldn't hurt to check it anyway: Try doing some disk activity on the same scale as a virus check . For instance, when you check your hard drive for viruses, it is checking every single file on there . . . so, it's being kept pretty busy . It's possible that, for some reason, you disk (or computer) is over-heating during this busy process, and I've seen a few computers that reboot once they overheat too much . (They usually lock up first, and then reboot suddenly) . Do you run a lot of gear in the case, ie powerful sound cards, video cards, hard disks, or do you have an old power supply but newer components? It is possible that a) a fan might have broken, and your system becomes overheated with all the processing power required for the scan, or b) you have recently added to your system, and it is no longer getting the air-conditioning it needs with the existing fans . Remember, computers are great at generating heat! You could: 1 . Buy a new fan from Dick Smith Electronics to help cool the system . They sell a variety, such as fans which slot into free bays, fans which go into free slots on the motherboard, and of course regular CPU fans 2 . Buy either a hardware temperature monitor, or use a software monitor (which will usually tell you the temperature of the motherboard) or, the easiest (and easy to find out if this is the problem): 3 . Open the case, get a regular desk fan, and start blowing cool air into it . You should check all internal fans once you have the case open . And carefully, check the temperature of the hard drive by putting your finger on it (be sure to wear an anti-static wrist strap, or touch a piece of the inside chasis first) . Try the scan again with the new homemade 'cooling' system . . . if it works fine, you know you need some more fresh air! If it doesn't work . . . good luck! Keep trying . I myself had lots of problems running NAV2002 under WinXP Home, so I guess it's not entirely fault tolerant . Try running LiveUpdate to download the latest version . . . they have released a few more fixes to solve a lot of the earlier problems . |
KerryD (1620) | ||
| 79922 | 2002-09-16 08:53:00 | Well, that crossed my mind too but with 4 case fans running with an average MB temp of 28-30C and a TT Volcano 9 HSF keeping the CPU temp no more than 57C when the CPU is at full 100% usage, I've more or less excluded overheating as a cause. Also, I'm running a 400W PSU so I can't blame lack of power supply either. Also, I've been running the ASUSProbe software constantly to keep an eye on the CPU/MB temp and they've never had the chance to reach anywhere close to the upper limits yet. |
btong (1066) | ||
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