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| Thread ID: 127898 | 2012-11-20 21:25:00 | Printer won't print | slofox (5767) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1313729 | 2012-11-20 21:25:00 | Problem with printing from a workplace computer. Puter is some crappy Dell model, running Windows XP pro. (32 bit I think). I've tried two separate printers on this machine and neither works. Both have been Brother models, mono laser printers. HL2130 (currently connected) and a HL2240D. Both run via USB cable. I have installed up to date drivers for each machine. The computer sees the printers but if I send a print job, nothing happens - no action from the printer. I've followed the troubleshooter routine as far as I can each time without any change. Can't even get a test page out of either printer. The print queue says "error printing" each time. I keep thinking the settings might be up to pole but I don't see anything obvious - everything is pretty much default. Any ideas? Thanks. |
slofox (5767) | ||
| 1313730 | 2012-11-20 22:10:00 | Perhaps the printers are bust? Try using a different computer. | Slankydudl (16687) | ||
| 1313731 | 2012-11-20 22:29:00 | Current printer works fine on another puter. | slofox (5767) | ||
| 1313732 | 2012-11-20 22:33:00 | Check 1 setting, open the print Queue, click on Printer, Make sure "use printer Off line" and "Pause printing" are unticked. | wainuitech (129) | ||
| 1313733 | 2012-11-20 23:05:00 | Check 1 setting, open the print Queue, click on Printer, Make sure "use printer Off line" and "Pause printing" are unticked. Neither of those is ticked. |
slofox (5767) | ||
| 1313734 | 2012-11-20 23:08:00 | Did you wait for the install to tell you to plug the printer in and turn it on, before plugging it / them into a USB port? | Speedy Gonzales (78) | ||
| 1313735 | 2012-11-20 23:10:00 | Is the print spooler running under services ? To check - Control Panel/Admin Tools/ Services - print Spooler -- Should be automatic / Started. If it is, then stop it, and restart it, sometimes that can help. |
wainuitech (129) | ||
| 1313736 | 2012-11-20 23:55:00 | Did you wait for the install to tell you to plug the printer in and turn it on, before plugging it / them into a USB port? Yes. |
slofox (5767) | ||
| 1313737 | 2012-11-20 23:57:00 | Is SP3 on it?? When the printer is plugged in, does anything appear in device manager? | Speedy Gonzales (78) | ||
| 1313738 | 2012-11-20 23:58:00 | Is the print spooler running under services ? To check - Control Panel/Admin Tools/ Services - print Spooler -- Should be automatic / Started. If it is, then stop it, and restart it, sometimes that can help. It was auto and started. Stopped and restarted as per your suggestion. Tried printing a notepad doc. After a long wait, the printer put through four blank sheets of paper...ngngngrrrrrr. |
slofox (5767) | ||
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