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Thread ID: 25509	2002-10-05 10:18:00	Is this help desk problem for real,?	E.ric (351)	Press F1

Post ID	Timestamp	Content	User
86333	2002-10-05 10:18:00	Is this help desk problem for real, and do we get problems like this in new Zealand? I heard about someone that wrecks microwaves ovens, "how can you wreck a microwave you might ask?" well he runs the microwave for a few minutes empty to WARM UP? before he puts food in to cook. -----Original Message----- ~ Smoking Tech Problem ~ --------------------- ~ After experiencing difficulties with his computer, a poor, incognizant ~ user called the system maker's technical support line for assistance... ~ Technician: Hello. How can I help you today? ~ Customer: There's smoke coming from the power supply on my computer... ~ Technician: Looks like you need a new power supply... ~ Customer: No, I don't! I just need to change the startup files... ~ Technician: Sir, what you described is a faulty power supply. You need ~ to replace it... ~ Customer: No way! Someone told me that I just had to change the system ~ startup files to fix the problem! All I need is for you to tell me the ~ right command... ~ For the next ten minutes, in spite of the technician's efforts to explain ~ the problem and its solution, the customer adamantly insisted that he was ~ right. So, in frustration, the technician responded... ~ Technician: I'm sorry. We don't normally tell our customers this, but ~ there's an undocumented DOS command that will fix the problem... ~ Customer: I knew it! ~ Technician: Just add the line 'LOAD NOSMOKE.COM' at the end of the ~ CONFIG.SYS file and everything should work fine. Let me know how it ~ goes... ~ About ten minutes later, the technician received a call back from ~ the customer... ~ Customer: It didn't work. The power supply is still smoking... ~ Technician: Well, what version of DOS are you using? ~ Customer: MS-DOS 6.22... ~ Technician: Well, that's your problem. That version of DOS doesn't ~ include NOSMOKE. You'll need to contact Microsoft and ask them for ~ a patch. Let me know how it all works out... ~ When nearly an hour had passed, the phone rang again... ~ Customer: I need a new power supply... ~ Technician: How did you come to that conclusion? ~ Customer: Well, I called Microsoft and told the technician what you ~ said, and he started asking me questions about the make of the power ~ supply... ~ Technician: What did he tell you? ~ Customer: He said my power supply isn't compatible with NOSMOKE...	E.ric (351)
86334	2002-10-05 10:23:00	LOL - if that was a case in the US then I wouldn't be surprised if it's real :D but I doubt it'd happen in New Zealand ;) Mike.	Mike (15)
86335	2002-10-05 11:03:00	Anytime I want to have a bit of a laugh I go here. www.rinkworks.com I have to say though, that anyone can make mistakes and it's not easy for people to adapt to new technology!! I can put a computer together using parts but I wouldn't even think about repairing my car. Nor would I attempt brain surgery on anyone. :-) Horses for courses I say. BTW... I have a bridge for sale! It spans Auckland Harbour and I'll sell it for $1,000,000! I ONLY want a 20% deposit too. Joking of course.	Elephant (599)
86336	2002-10-05 11:05:00	I forgot to say that computer actually RUN on SMOKE. How do I know this? If the smoke leaks out then the computer stops working. :-)	Elephant (599)
86337	2002-10-05 11:08:00	> BTW... I have a bridge for sale! It spans Auckland > Harbour and I'll sell it for $1,000,000! > > I ONLY want a 20% deposit too. Joking of course. I will see you in court! I OWN THAT BRIDGE - AND I PAID MORE THAN THAT. ps I also own an Opera House in Sydney.	godfather (25)
86338	2002-10-05 11:29:00	The technician and MS guy who handled that user's problem deserve a payrise for handling it in such an ingenious and tactful way. After all, they could have told the user exactly what they thought of him and hung up on him. Hey Mike, congrats on your first tonne!! I'll go and put my foot down now. :D	Susan B (19)
86339	2002-10-05 11:38:00	> Hey Mike, congrats on your first tonne!! I'll go and > put my foot down now. :D you can try :) but 500 posts in however many weeks isn't bad eh? :D Mike.	Mike (15)
86340	2002-10-05 20:43:00	And if I want a laugh I go put "helpdesk howlers" into a search. :D	mark c (247)
86341	2002-10-05 23:23:00	>>I will see you in court! >>I OWN THAT BRIDGE - AND I PAID MORE THAN THAT. >>ps I also own an Opera House in Sydney. But I own THAT bridge too!!! :-)	Elephant (599)
86342	2002-10-06 01:24:00	When are you North Islanders going to import that bridge between our countrys that you've been talking about? It shouldn't take more than a few days to bolt down once you get it of the boat from Japan! I'm thinking of going up north sometime soon, and the boat ride is so pasé	Chris Wilson (431)
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