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| Thread ID: 27011 | 2002-11-11 02:53:00 | hp versus cd-rw | aries1973 (2505) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 97758 | 2002-11-15 01:43:00 | Now this I find stupid... I can understand if you open up the case and playing around with the insides voiding your warranty, but upgrading the OS voiding a warranty??? :O ... that's just ridiculous... Lo. |
Lohsing (219) | ||
| 97759 | 2002-11-15 02:05:00 | It's pretty simple. OEM means that the product is supported by HP and not by Microsoft (in the case of Windows). HP add stuff to windows, not least of all the help / support system. How can they support it if it has been removed or upgraded out of their control? When you buy any PC with OEM software the manufacturer or shop should support it - but you try getting them to sort out your windows issues! |
crozier (2004) | ||
| 97760 | 2002-11-15 02:08:00 | ABSOLUTELY!!! Thats what I said to the unhelpful man on the HP helpdesk... "so I can install new hardware and I can download programs from the Net but I can't upgrade my OS????" The standard reply.... "Well if you read the warranty it states blah blah blah blah blah blah blah" but.... "if you reinstall the old operating system then we can help you" Its pretty hard to do that when HP doesnt give you any disks with the computer because it has a separate partition that enables you to fix any problems... Yeah right!!! Too bad if you cant actually get in there to fix it!!!! Do I sound bitter??? DAMN RIGHT!!! |
aries1973 (2505) | ||
| 97761 | 2002-11-15 02:40:00 | I will never, ever buy or recommend a Compaq or HP. (pressf1.pcworld.co.nz) Everybody should repeat this over and over and over and ........ |
antmannz (28) | ||
| 97762 | 2002-11-15 02:41:00 | When did HP stop supplying restore disks? Our Compaq (about a year old) came with them, and instructions for upgrading the system to XP. What are you supposed to do if the hard drive stuffs up? | crozier (2004) | ||
| 97763 | 2002-11-15 02:50:00 | ......... exactly .......... :( | aries1973 (2505) | ||
| 97764 | 2002-11-15 03:39:00 | I'm pretty sure that their was some trouble over OEMs not supplying disks 3 or 4 years ago. So how are they getting away with it now? | crozier (2004) | ||
| 97765 | 2002-11-15 04:43:00 | >I will never, ever buy or recommend a Compaq or HP I'll drink to that :D Tell me .. if you have some problems say HDD starting to fail in your HP or Compaq (they are the same now) u bought from say ... bond & bond. How long do u think it will take to have your machine fixed or even to have your machine looked at? The custom built machine I bought from a local shop can have my HDD replaced, OS & software installed, Internet setup and all my emails safe and sound within a working day .. now that's what I called service :) |
SKT174 (1319) | ||
| 97766 | 2002-11-15 05:39:00 | You are still ignoring a most important issue. Of all the "small shops" operating here 5 years ago, how many stayed in business for the warranty period? None! Some of them were not that small either. I know of many who had near new PCs and no support. I also know that when they bought the next PC, it was usually a brand name. If you want a long term level of support, you are unlikely to get it from a small supplier, they simply will not always be there. Some non technical people do consider this aspect. For them, the brand name computers are fine. As for not allowing a HDD change, I have upgraded a HDD in several HP machines with no problem. I would never have bought a machine with no restore CD. DSE were selling one of their own brands a few months back, with no CD restore facility, however they did advertise it as such |
godfather (25) | ||
| 97767 | 2002-11-15 06:01:00 | > Of all the "small shops" operating here 5 years ago, how many stayed > in business for the warranty period? None! Some of them were not > that small either. And that's what CMANZ (http://www.cmanz.co.nz/) was set up to cover. |
antmannz (28) | ||
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