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Thread ID: 128536	2012-12-26 21:37:00	lost Orcon Fibre	kingdragonfly (309)	Press F1

Post ID	Timestamp	Content	User
1320255	2012-12-26 21:37:00	I'm one of the few people in my neighborhood to have Orcon Fibre to my home near Johnsonville, Wellington, NZ. Well I lost my Internet and VOIP phone on Monday 24 Dec sometime between 11 and 3 pm. Anyhow I called Orcon and spent 20 minutes turning on and off equipment, even though a "trouble" light was flashing on the white fibre box. Eventually the tech raised an incident. I told her I was also on-call for support, so I needed my Internet. She raised it to it's highest priority, which was 24 hours turnaround. She also said no one could look at it till 26 Dec. Of course, the people who would be looking at it till the 26th was Telecom / Chorus, even though she didn't say. Here it is Thursday, and still not working, having to use my very expensive 3G connection. I expect Orcon / Chorus is *not* going to be reimburse me for using my 3G. Luckily I have a mobile, or I wouldn't have a phone either.	kingdragonfly (309)
1320256	2012-12-26 22:52:00	Is that a coincidence that you lost yours when they started installing the fibre along Bould St?	the_bogan (9949)
1320257	2012-12-27 00:27:00	And don't drag poor ol' Telecom into it. It's been a while since Chorus was hived off. Really bad time for stuff to happen. Hope you get Chorus's attention soon.	linw (53)
1320258	2012-12-27 00:31:00	If it was in a nearby street then it's yet another example of a fault to be reported directly to the team doing the work - i.e. call Chorus. But the system says Chorus only deal with their own customers - the telcos. So you report to your Telco (when you can get through) and they report to Chorus (when they can get through) who will *eventually* send someone out to look. That team member reports back to base that the other team last week must have cut the cable. So Chorus will schedule another team to come to fix the fault. If only you'd known and could have run down to the next street and asked the team there to reconnect it same day. All surmise of course, but it's possible. In the old days you could have yelled at the guy up the ladder and he would have twisted the wires together again.	coldot (6847)
1320259	2012-12-27 00:31:00	Ours is good, but our loop is a trunk which is fed off the Wellington/Porirua line and also supplies Mark Ave's GPON loop, chances are if that goes down there'll be a lot to worry about :D I'd say there is an issue with the cabling and/or their equipment at the roadside cabinet. Our Genius carked it for a few hours once, but that was some queer issue with the unit itself. Direct feed from the fibre box gave us internet.	The Error Guy (14052)
1320260	2012-12-27 19:35:00	Still down: Monday through Friday. Orcon gives me sympathy, but not much else. It's the Glenside / Churton Park loop. I'm sure it's going to be some nameless project manager who pushed for a last minute change, right before the Christmas holidays.	kingdragonfly (309)
1320261	2012-12-27 20:21:00	That sucks man. I know what it's like, recently had to battle Orcon and after 7 weeks (Two formal complaints and after getting TDR involved) later and I was still having major issues. Changed ISPs, problem gone. Unfortunately it's things like this which confirm how badly Orcon really are starting to suck... :-/	Chilling_Silence (9)
1320262	2013-01-01 18:29:00	still without Internet after 9 days. I hope Orcon can fix tomorrow, but I don't have much hope.	kingdragonfly (309)
1320263	2013-01-01 19:35:00	That is really not good enough. I am also an Orcon UFB customer so these complaints concern me as well. If the error light is flashing on the ONT it is likely the problem is with Chorus but, regardless, you still have no Internet and phone. Try getting some action from Cameron on their Facebook page.	linw (53)
1320264	2013-01-01 19:44:00	I really hope I dont get banned for suggesting this but have you posted in the Orcon forum on Geekzone? They have an account there and keep an eye on that forum.	nedkelly (9059)
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