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| Thread ID: 128536 | 2012-12-26 21:37:00 | lost Orcon Fibre | kingdragonfly (309) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1320265 | 2013-01-01 19:53:00 | I really hope I dont get banned for suggesting this but have you posted in the Orcon forum on Geekzone? They have an account there and keep an eye on that forum. Why should you get banned? It's a very sensible idea |
gary67 (56) | ||
| 1320266 | 2013-01-01 21:52:00 | Why should you get banned? It's a very sensible idea Ive been on some forums where if you recommend posting on another forum that does the same thing you get either a warning or banned. Just was not sure if the same applied here. |
nedkelly (9059) | ||
| 1320267 | 2013-01-02 06:02:00 | Nah it's fine, if it's a good suggestion then go for it :) | Chilling_Silence (9) | ||
| 1320268 | 2013-01-03 00:07:00 | Thanks for the reply, nedkelly. As you suggested, I looked on the Geekzone forum. Other people complaining about a bad firmware update and a lack of level 2 support. While I'm no longer lonely; it begs the questions. Why update firmware the day before an extended holiday? Where the level 2 support? I've been "escalated" 3 times apparently with no results. |
kingdragonfly (309) | ||
| 1320269 | 2013-01-03 07:58:00 | Yeah I went 6 weeks with it being escalated multiple times to the 2nd teir support with no joy. Wrote a harsh formal complaint letter on their website, 48 hours later the 2nd teir guys start calling me every few hours. That lasted for all of a week then died off. I switched after that. They've been doing stupid things like that a lot lately, updating the firmware automatically in the background without notifying customers, and basically turning to custard in terms of customer service... |
Chilling_Silence (9) | ||
| 1320270 | 2013-01-03 19:39:00 | yesterday I insisted on talking to the mythical team leader, but was refused. I was told the tech could only email level 2 support, and call me back when they responded. For the fourth time, no call. a stupid question. I'm at the point where I'm tempted to break the contract, refuse payment, and switch. Is it possible to keep my Wellington fiber connection, and switch Internet providers? I'm sure I'm not going to be reimbursed for my significant iPhone data and phone call bill from Orcon. |
kingdragonfly (309) | ||
| 1320271 | 2013-01-03 20:04:00 | Can't Orcon see what these incidents do for their PR? It's appalling that you STILL have had no proper response. The Jetstars of the ISP world. Dunno about the ramifications of stopping payment. Be careful with this one. A bad credit rating is not a good start to a new year. Good to see that the petty/paranoid restrictions pertaining to mentioning a similar forum aren't held here! User Bameron (Cam) on GZ helped me directly. But, like I said, he is also on Facebook. You shouldn't have to try the direct route, but in cases like yours, you need to try everything. Really hope this is sorted very soon. |
linw (53) | ||
| 1320272 | 2013-01-03 23:36:00 | Technically you cant break the contract, you're supposed to keep paying it (even if you move house!) however if they are unable to provide a service I don't see why not. I don't think just not paying the bill is right though. It will give you a bad credit rating for one and doesn't really look good on your part in general. I'd seek legal advise over the matter regarding the contract and reimbursements for costs gained trying to live without the service YOU pay for. Should have a case should it end up going any further. | The Error Guy (14052) | ||
| 1320273 | 2013-01-04 01:13:00 | No technically you can, you're paying for a service you're not receiving. That's: a) Against the CGA b) Against the contract I had the same problem as you recently. You *can* talk to the Team Leader there at first level support but she's not that bright (They're all in the Philippines and speak broken English). They only have an internal messaging / ticketing system they can use to contact 2nd tier support. 2nd tier support can ring you back though, and they do, but you *must* lodge a FORMAL complaint through their website, stating in it that you want them to take this as a formal complaint. Put in all the information you've got about what's been happening, dates and things, and then once you've done that ring the TDR (Telecommunications Dispute Resolution Service) and start the process there. They'll tell you they can't do much because you've only just lodged a formal complaint but that's OK, you've got the ball rolling and you'll be easily able to get out of any payments if you need to. |
Chilling_Silence (9) | ||
| 1320274 | 2013-01-04 01:34:00 | I had no idea this free service existed Here's the Telecommunications Dispute Resolution Service web address http://www.tdr.org.nz |
kingdragonfly (309) | ||
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