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Thread ID: 27169	2002-11-15 21:10:00	Having Trouble with Windows Update Site & XP	Big John (551)	Press F1

Post ID	Timestamp	Content	User
98818	2002-11-15 21:10:00	MS updated there windows update site again and many people are having problems . I found a good checklist to work through and it fixed my problem and allowed it to work again . Follow this checklist . Close your running programs . Select Windows Update from the main Windows menus . If you were to look at the Windows update log, it may have an entry (entries) with Error that would help to pin-down your pc's problem with Windows Update on-line functions . %WINDIR%\Windows Update . log C:\Windows\Windows Update . log (for Win XP) C:\WINNT\Windows Update . log (for Win XP & WIN2000 ) Make very sure your pc has the correct & current date - & local time at where you are . (just in case . Having incorrect time will give the W U servers/programs a hiccup . ) (ie, don't have it a day ahead or backdated) Insure you have not turned off some key windows services in XP (maybe win2000/ME) . Just some of the services that need to be running: System Restore RPC remote procedure call service Cryptography service Do some cleanups first . Run Disk Cleanup to delete temporary internet files & cache . Insure you have plenty of FREE space . Use Windows Explorer . Go to C:\Windows\System32 If you have a sub-folder called * Catroot2 * (not Catroot) rename the folder to CR2OLD . Better yet, delete all the contents of CATROOT2 . Do you have a firewall ? using Sygate? using Norton Internet Security? If you are running Proxomitron, turn it off . If you are using a firewall, either turn it off or insure Internet Explorer has access permissions to internet . Insure your antivirus is not blocking scripts , ActiveX programs, etc . Maybe turn it off . If you have Norton Personal Firewall / Norton Internet Security or Sygate Personal Firewall , insure they allow showing a valid User Agent string for the Internet Explorer browser . Otherwise, Windows Update will assume & show you might be running an unknown Windows version . Temporarily exit (disable) Norton Personal Firewall or whatever else you have running . Precautions should also to be taken with "ad blocking" utilities . It's best to turn those off . They will interfere with functions of Internet Explorer, which are needed at Windows Update site . If you have NetOP Remote Control from Danware : Netop has posted a fix at: . netop . com/tech/download/fix/fixwinup . exe" target="_blank">www . netop . com Have you rechecked the settings in your Internet Explorer ? You may get to the windows update site, but yet a setting in IE could be the blocker . Recheck your Security & Privacy settings AND the ADVANCED settings in I . E . 1 . In Internet Explorer> Tools, click Internet Options, and then click Languages . . . . If this box is empty, add at least one language -- your usual national language . If you happen to have 2 or more, move English up on this list . 2 . Disable your Discussion Bar in Internet Explorer: Click View . Point to Explorer Bar . Click Discuss to *remove the check mark* and disable ( clear ) this . 3 . I . E . Tools >Internet Options > Advanced Tab > (scroll down thru the list) These are "some" of the items that I do have CHECKed (selected): Under HTTP 1 . 1 settings -- Use HTTP 1 . 1 (ON / Selected) and under Security : Clear (un-check) the check box next to "Check for server certificate revocation" . ( *OFF* ) *Uncheck* Require server verification . ( * OFF * ) Use SSL 2 . 0 (ON / selected) Use SSL 3 . 0 (ON) Use TLS 1 . 0 (ON) 4 . Internet Explorer > Tools > Internet Options > Connections Tab Click on LAN Settings > * Uncheck* the Automatically detect settings . Make sure no other settings on this screen are enabled . 5 . Internet Explorer > main menu /Tools/Internet Options > Security Tab/ click on green icon Trusted Sites/click Sites button . Add these 3 entries to list of "Trusted Sites" -- the syntax as follows -- with the * wildcard: * . windowsupdate . microsoft . com <<<- *dot * . download . windowsupdate . com <<<- *dot v4 . windowsupdate . microsoft . com Make sure you are not *disabling* any scripting capabilities in I . E . Recheck ActiveX acceptance . Instead of disable, try using "prompt" . On the SECURITY Tab > Custom level button > recheck all entries under Settings . Review items that you may have disabled . For Windows Update to work properly, you must change the security settings for the Internet zone to Medium or lower . To do so, go to Internet Explorer, select the Tools menu, and then Internet Options . Click the Security tab, and then click Internet . To adjust your security level, click Default Level or Custom Level . Apply changes to I . E . & exit out of it .	Big John (551)
98819	2002-11-15 21:55:00	Two more things you may have to try as well. Open up the folder C:\Program Files\WindowsUpdate and delete all the files in this folder. You may have to change your setting to allow you to see systems files and hidden files to do this. The other one is to do a search and find the files iuengine.dll and iuctl.dll Once you find them delete all of them except those in the c:\Windows\system32 folder. Once done you can delete the other two in the system32 folder. At this point you may be asked to insert your windows xp disk to reinstall the files but you can just connect to the windows update site and they should be downloaded from the site. You may get an error about administrator message. Just go to the update site again and it should work.	Big John (551)
98820	2002-11-15 22:35:00	Big John Isn't it easier to just update the update class tools-internet options-in temp inter files-settings-view objects-right click update class-update. And wait for it to update may take 5 min or more Trev	drys (347)
98821	2002-11-15 22:59:00	Might be easy but many people are having problems and the information above came from a Miccrosoft MVP as to how to fix the problem. I had to use 3 different methods on 3 different computers. The above method does work whereas just trying to update the class did not even have a lookin.	Big John (551)
98822	2002-11-15 23:17:00	Well, Big John, thank you - you have solved my Office Update problem. I was always able to do the Windows Update thing until recently, when a number of us had to use the Update Class trick. That did not change anything as far as Office Updates was concerned. It always failed when it got to the 50% progress on the detection bar. I followed all of their instructions on the next screen, but it never worked. I have now followed your instructions step by step, and changed a number of settings in IE, including entering the sites you listed, and adding .officeupdates.microsoft.com Obviously I do not know which change (or combination of changes) worked, but it is now up and running. Thank you for your assistance. John	John H (8)
98823	2002-11-16 01:19:00	I have Win XP Pro and used to get notification of Microsoft updates to download. I haven't received any notification for ages. Is this because there have not been updates over the last few weeks or because of the new system at their update site?	Oxie (1318)
98824	2002-11-16 01:28:00	I think there is a new version of the auto update you need to get. But it may be because of the above problem. It has just surfaced since the start of November. Probably in the last week or two because mine was working about 2 weeks ago but last night it was not. I never use the update notifcation. I just manually check every two weeks or so. Try it and see if you can update manually and see what happens.	Big John (551)
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