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| Thread ID: 27335 | 2002-11-20 06:25:00 | PC Company Outcome | the highlander (245) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 99855 | 2002-11-21 20:52:00 | Don't blame the organ grinder when the monkey doesn't dance. I think the trick is to be careful when you deal with the monkey. If you don't ask to see the organ grinder, he'll never know that the monkey is shortchanging his customers. robo. |
robo (205) | ||
| 99856 | 2002-11-21 21:00:00 | Don't be disappointed when things go wrong, be delighted when they don't. Wherever it came from robo, it is a good (and healthy) philosophy. Live a life of delight interspersed with the occasional disappointments It is better to cherish the hours that are pleasant than to relive the minutes that cause grief. But then, I am an eternal optimist, and for me, tomorrow will always be a better day. Cheers Billy 8-{) :D I am particularly delighted that my nulls seem to have vanished! |
Billy T (70) | ||
| 99857 | 2002-11-21 21:15:00 | > Don't blame the organ grinder when the monkey doesn't > dance. > > I think the trick is to be careful when you deal with > the monkey. If you don't ask to see the organ > grinder, he'll never know that the monkey is > shortchanging his customers. > > robo. I hope you're OK that I'm stealing that quote from you. It'll go nicely with a link to Show Me The Monkey (http://www.showmethemonekey) :D (null) |
honeylaser (814) | ||
| 99858 | 2002-11-21 21:23:00 | Is it me or has the monkey put a spanner in the works? robo. |
robo (205) | ||
| 99859 | 2002-11-21 21:23:00 | >Like it or not this has become standard the customer (dis)service attitude over the last 6 or so years, especially in computer retail. No not allways.. and we can individually do alot to change this using the power of arrogance! walk into a shop and treat the staff as though you know them and expect them to behave as though they know you. Introduce yourself by name if you must! I do this all the time, it doesn't take long before they know what i bought last time or remember that i have 2 slugs, one running linux. they even ask things like "hows that replacement CD burner?" because they start remembering. OK.. i'm a fairly distintive charicter.. but i observe that most people behave like numbers, and then complain when they get treated like them. .Clueless |
Clueless (181) | ||
| 99860 | 2002-11-21 21:27:00 | > OK.. i'm a fairly distintive character.. Clueless - Is it the monkey on your arm or the parrot on your shoulder that they remember? And does this mean I should always go shopping in fancy dress? |
robo (205) | ||
| 99861 | 2002-11-21 21:45:00 | I agree that we should always treat people the way we would like to be treated. But Clueless seems to be saying the onus is on the customer not the sales person. Sorry, but isn't that putting the cart before the horse? It's for the sales person / customer service rep to look after me - not the other war around. It's what they're paid for! I shop a lot in Dick Smiths and all the staff know me by name and go out of their way to help me. But I probably wouldn't have started going there so often had I not been looked after so well in the first place. I meet an increasingly large number of sales people / customer service reps who don't give a hoot about me, with terrible attitudeand and whose faces would crack if they broke into a smile. I used to train people in customer service and two of the most important things to remeber are many of those I meet nowadays would even get on a course let alon go anywhere near a prospective customer. |
crozier (2004) | ||
| 99862 | 2002-11-21 21:55:00 | crozier, in the ideal world sales people would always try to build customer relationships... in the real world most people put themselves in the too hard basket robo, it's not the "monkey on your arm or the parrot on your shoulder" its this (something.orcon.net.nz) and the fact it can talk (gently and intellegently)! |
Clueless (181) | ||
| 99863 | 2002-11-21 22:02:00 | > in the ideal world sales people would always try to build customer relationships Isn't that what customer service is all about, building relationships? Servicing the customers needs? > in the real world most people put themselves in the too hard basket I don't quite understand what that means.... are you saying that sometimes it's too hard to help a customer, so don't bother? Quite often it's this lethargy that creates the problems in the first place. |
crozier (2004) | ||
| 99864 | 2002-11-21 22:16:00 | Never think of the customer in terms of the profit on the $10 sale. Think of them in terms of them buying more from you over a lifetime. A $10 sale once a month for 50 years equals a $5000 customer. Now come, grasshoppers, we are off topic and delving into the depths of customer service philosophy. We must no stray from the path of geekdom. master robo-wan kenobi (getting steadily more delisional and looking for peanuts for next time he goes to a store so as to distract the monkey and find the organ grinder) |
robo (205) | ||
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