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Thread ID: 27335	2002-11-20 06:25:00	PC Company Outcome	the highlander (245)	Press F1

Post ID	Timestamp	Content	User
99845	2002-11-20 20:03:00	Don't be disappointed when things go wrong, be delighted when they don't.	robo (205)
99846	2002-11-20 20:04:00	This is good stuff (the pc company)... Also good stuff is a balanced style of reports..... its good to see the reports of poor service, getting balanced "with well these guys fixed the problem" type reports. If it's all bad, then the reports just aint balanced enough to take notice off! To that end, heres some other posts i'd love to see.. 1. "I'm so happy with my ISP" 2. "My computer is reliable and meets my needs!" 3. "The only thing thats ever gone wrong with my computer is my own doing" 4. "I'm content with (insert OS, software or hardware here)" And just to attract flames and hatemail dare i say that 1. 2. and 4. could be posted several times by me, and that 3. generally applys with the exception of one seagate barracuda that went belle up, and a CDRW drive that refused to be good that computuer-future (http://www.computerfuture.co.nz/) in CHCH (lovely bunch ya know) replaced under warentee with a better model that after a little teathing has been a reliable workhorse. .Clueless	Clueless (181)
99847	2002-11-20 23:40:00	> Don't be disappointed when things go wrong, be > delighted when they don't. > Cool quote that Robo. Where from is it? BALDY:-)	Baldy (26)
99848	2002-11-21 04:39:00	Exactly Robo! It's the silence that speaks volumes I'm from a customer service background and you know, no one ever sees the daily excellent work that they do because they are a non issue.....put it in perspective, 1 complaint vs 200 happy customers.... wish those 200 customers would be as loud as the ones complaining. and when things go bad and don't get fixed then you feel the SHAME for your team, for your company and you want to put it right no matter if the complaint has been laid online, email, in a letter or someone standing in front of your desk I think that regardless of being on F1 they probably have the same philosophies that all good companies have - who was it that says "it's the putting right that counts?" I want to know, is there such a thing as PC Rage - like Road Rage? Cause my colleague swears and hits his monitor whenever anything little goes wrong and it's always his fault but doesn't listen? Calls his PC all sorts of names, screams at our systems admin guy even though it's all user config issues? I see this too often in people and I think it's an issue that hasn't been recognised - irrational violent behaviour towards computers.	nzgreeneyes (2572)
99849	2002-11-21 05:14:00	Ok, so you want some more fair deal reporting? In 1996 I bought a P133 from Lingo Computer Systems with a 3 year RTB warranty . It had a number of strange problems over the 3 year warranty period, some of which seemed to defy correction . In retrospect, IMHO they were hardware conflicts . Anyway, just days before the warranty expired I was still having problems so I approached LCS again with my concerns . Without argument or debate they built me a replacement computer of equivalent performance to the troubled unit, but upgraded the CPU at no charge as they couldn't get a replacement P133 . Three years on, the P166 I refer to affectionately as Old Faithful is still going strong and apart from one PSU failure has not given any trouble . The HDD has not been reformatted nor has the OS been reinstalled . The computer is in use 16/7 for my business and although I now have several other more modern and faster computers available, I have not felt any need to move from this one though to be fair (whispers) the old girl will be honourably retired to print server duties early next year . Throughout my dealings with LCS they were unfailingly courteous and helpful, even though they probably felt like locking the door each time they saw me coming . When it finally came to the crunch, they came to the party, thus validating the reasons why I elected to buy from them in the first place: I thought that they were a thoroughly professional company . Cheers Billy 8-{) :D :D :D	Billy T (70)
99850	2002-11-21 10:04:00	1. "I'm so happy with my ISP I like Xtra dial up - minimal problems, reliable 2. "My computer is reliable and meets my needs!" Yep I built it 3. "The only thing thats ever gone wrong with my computer is my own doing" Guilty as charged 4. "I'm content with (insert OS, software or hardware here)" Software XP Proffessional (tweaked and with eye candy removed), Truespace 5 (not as powerful as Maya, LW or Max but don't have to sell my house to buy a copy), Bryce 5 (heaps of fun for non artistic types like me). All my hardware but especially Asus components.	the highlander (245)
99851	2002-11-21 10:38:00	Well done. But, one has to say if it was not for this forum would u had got the refund?? Like anything IT or not, pple are treated as a number. The putting it right/customer service is simply statisitics to satisfied and please the targetted customers b/c at the end of the day revenue is all that count (and the like votes for politicians). B/c of this forum having an influence and like Holmes as Robo has mentioned and also Fair Go - we should take the service by PC Company critically - it was in their own interests to behave like this since we will communicate to other potential PC Company customers. The question is, will EVERY OTHER PC Company customer be gladly treated like this?? This thread is re: PC Company but it is no way only limited to them. It applies to IBM, Compaq, HP, ur local bank, diary and the such ....... This is how life is. Rayonline	rayonline (2134)
99852	2002-11-21 13:55:00	I had to have my PC Company computer rebuilt. ( I had a lot of problems)When I got my rebuilt computer home, I found I had no longer my decoder card. So I had to go back to the showroom to ask where it was, as I had paid for a computer with a decoder card. I was told I should be happy, as the computer was a better one than I had before. I told him I had paid for a computer with a decoder card. He told me I would have a check in the post in 5 days. It took them 6 weeks to post it to me. I had to go to the showroom several times and speak to someone else on the phone twice, before they sent it to me. I still don't know why I did not get a decorder card in my computer as they did not tell me. I did notice they no longer offered it as a upgrade. I also went to the sale in October, I brought a video Card which was faulty, so I returned it to the factory in Kahikatea drive, Hamilton and they just replaced it with another one.	tricia (2573)
99853	2002-11-21 20:14:00	Not sure, I think it is my own. :8} However, if someone else knows better, feel free to correct me. robo.	robo (205)
99854	2002-11-21 20:40:00	> one has to say if it was not for this forum would u had got the refund?? I agree Rayonline. Many of you will remember the trouble I had with PC Gear and my Chaintech motherboard: pressf1.pcworld.co.nz I firmly believe that I wouldn't have got an exhange or any other help if PC Gear hadn't seen the discussion on PressF1, even then I put it down to my negotiating skills (I'm from a sales management background) not to PC Gears sence of fair play. I think this forum has become more powerful than we realise. > Like anything IT or not, pple are treated as a number . The putting it right/customer service is simply statisitics to satisfied and please the targetted customers b/c at the end of the day revenue is all that count Like it or not this has become standard the customer (dis)service attitude over the last 6 or so years, especially in computer retail. Maybe it's because they find it so easy to pull the wool over the eyes of the average customer who doesn't know hi ROM from his RAM (who else rembers the Watchdog story of the PC which had a fault because of "mouse droppings" inside it? I personally believe this is why so few computer shops survive for more than a couple of years. When I shop for food I tend to use one supermarket, for clothes one or two shops. Same for bedding. furniture, kids toys, shoes etc..... Why? because I get good service, I get looked after, they make me feel important to them. When we want cumputer componants we all tend to shop around for ages before buying. Perhaps it's because we never seem to get the service we deserve. Even though the PC Company has now looked after The Highlander, he's still been messed around mercilessly by them for quite some time. My guess is the next time he wants to buy some componants or a new system the will not be near the top of his list because he'll not want to through it all again.	crozier (2004)
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