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Thread ID: 128639	2013-01-05 07:16:00	Back online, but landline doesnt work?	beetle (243)	Press F1

Post ID	Timestamp	Content	User
1321380	2013-01-05 07:16:00	Ok after a very long time.... we have the internet back at our house..... I have come across to the dark side of the forum...lol and had to leave my beloved pf1 chat lol I have joined up with Orcon and got the landline and net deal........... got a modem, and i plug it in and we have the net......... now for the last 6 months or so we have not had a landline at all........ so Orcon has had to start up a dead line as such.... I tried changing cables, and bought a new one, but nope, cos the cable was different from what we have used before. I have a genius? modem and uniden cordless phones.... when i have no joy with other suggestions i will re ring Orcon........ spent 25 mins on the line this morn, but we only fixed the net prob cos i didnt realise it was all connected......and not worked on the phone cos of incorect cables / plugs.... only to find now it doesnt work. Some other steps i will be asking about later is whats the Orcon details for email setups and getting wifi sorted for our phones but blocked to others? but back to the phone please...:) Sugestions please pm what i may have done wrong? beetle :)	beetle (243)
1321381	2013-01-05 11:43:00	Sounds like what happens to a friend of mine, get Chorus to check the 48Volts is connected, they call it overlap meaning that neither the ISP nor Chorus seem to have responsibility for this. Don't ask me how this could happen but it has, twice, to my friend, after days of Internet without phone except for echoing and buzzing, humming. The ISP calling in Chorus after days of tapping away trying to fix the problem from their computers in Auckland, threatening that if it was NFF (no fault found) ie the lines were not faulty, which we already knew they weren't because the broadband internet worked flawlessly, they they would be charging a fee of $144 to the friend. Well Chorus came round said there was nothing wrong with the lines and left. About an hour later the phone mysteriously started working. Bill was received for $144 for the NFF. Days of disputes over the phone ensued, started about 4 fault tickets and complaints being met with disbelief, then after days of increasing fury suddenly the phone stopped working. It was assumed maliciousness was at work but it was incompetence. The same process repeated as if no-one had learnt anything at their end, including the threat of the NFF charge, which again was threatened and put through. After many screaming hours down the phone, threats of small claims court, CGA being invoked, eventually the ISP conceded and cancelled both NFF claims for payment. I reckon they should have been fined for incompetence. N.B. this is a very truncated version of what happened and does not convey the ABSOLUTE SEETHING FURY generated in the household concerned, by the idiots at the ISP end and their incompetence . Forgot to mention the language comprehension difficulties of people with English as their second language, but even they lost their professional cool after a few good screaming sessions from me of which I am very proud to have accomplished. I was called in to deal with the problem in desperation by my friend and, although I just about had a nervous breakdown, I got the problem fixed in the end. Took 5 days of phone calls and emails plus being given 'Authourity' to deal with the problem many times, which the ISP's representatives repeatedly denied that I had, claiming I had to have the owners approval for each phone call, the email tickets proved to be the turning point as I think records are kept and eventually will be seen by someone with executive power and queried as to why so many different ones have been raised. ie Keep making new Fault Tickets every day, that gets the underlings moving to cover their backsides. So much for privatization producing efficiency.	zqwerty (97)
1321382	2013-01-05 18:36:00	Sounds like it's best to avoid Orcon.	pctek (84)
1321383	2013-01-05 19:02:00	It took about 4 days for the phone to work when I went to the full Genius with handset with calls to Orcon via cellphone. In the meantime I had internet connection. At least I was able to speak to locals in Auckland. I also read somewhere that some Uniden phones do not work well or at all with Genius, but I've also read they work ok, so try to borrow another DECT phone to test the VOIP. Have you read the manual ? orcon.net.nz I assume you have Genius Lite since you didn't mention the Genius handset.	Terry Porritt (14)
1321384	2013-01-05 19:07:00	The incidents I described were not Orcon caused. One of the threats I used to get action was to turn the ISP's name into mud on the internet if they did not act and soon. Therefore as they did in the end actually come up with a good solution after a lot of grief I won't say which ISP it was, my advice though is to stay away from the small new-comers.	zqwerty (97)
1321385	2013-01-05 20:08:00	when you say landline, are your calls actually going over copper or does your phone plug into the genius (in which case it uses VoIP as opposed to copper) If you type 10.1.1.1 into your browser to get the genius admin page are there green ticks next to all services? If you login and head over to the VoIP tab does the username (usually your phone number prefixed with 4 - eg 4xxxxxxx) appear correct, you probably won't know if the details are correct or not but as long as they are filled in you should be good. If your phone plugs into the genius check that you have it in the right socket (a friend said his 2nd phone wasn't working, he had it plugged into the PTSN failover socket or the ADSL socket :p Do you get a dialtone? If you call a number will it go through to a recording saying your call cannot be processed? For us we had a problem where Orcon hand't actually contacted Telecom to initiate the process of porting our number from Telecom to Orcon so although our VoIP service worked ( could get recorded message + call orcon 0800's from it) any other inbound/outbound calls wouldn't work. Called Orcon, 3 hours later phone works :rolleyes: If you don't get a dialtone and use the Genius DECT wireless handset make sure the handset it paired with the Genius	The Error Guy (14052)
1321386	2013-01-05 20:16:00	Yep this is all part of the farcical fault finding which can go on for days of being repeatedly asked for. Disconnect all filters and extraneous equipment from the phone lines so that nothing is connected and then connect in a standard Telecom phone, does the red light come on? Do not use a mains powered wireless phone as this just confuses things as you will hear some sounds which make it seem as if the phone may be ok because the test phone should be powered from the 48 Volts old style. If you don't have a red light then the problem is that the lines are down and there is no 48 Volts but since your Broadband Internet is working the lines are probably ok and the 48 Volts has not been connected. Do you get a dial tone when you lift the test phone handset and listen?	zqwerty (97)
1321387	2013-01-05 20:20:00	Ok............. confused as now............ I have the Genuis with out a built in phone. i have a cordless uniden ph which is plugged in...... no dialtone at all, but before i plugged modem in and started all this rigmarole it had the beep beep beep of a unconnected phone line.... i will be ringing orcon back.... i only have cell ph and its quite hard going as i am hearing impaired, and the understanding gets a bit ho hum.... lol i have no idea about Voip or skype cos ive never used either of them... dont need them......... so its all new to me.... thats why i asked for help, as with previous ph / isp company it all just went...lol thanks peoples much appreciate the help.	beetle (243)
1321388	2013-01-05 21:15:00	Well, you are using VOIP now (when it works) whether you know about it or not ! :) As The Error Guy says, it may be that your number (assuming you do have a phone number) has not yet been "ported". In my case it took several days and several phone calls.	Terry Porritt (14)
1321389	2013-01-05 21:34:00	Ok rang Orcon, nice helpful lady . . . . . . . . . . . . . . no dial tone from my end, but it rings for her but i dont pick up . . . lol cos it doesnt ring at this end . i tried with my cell as well, so maybe the line is connected but its my phone ???? was going to update my phone any way just not planned on it today . . lol cheaper to upgrade the phone than buy new batterys for old phone . :) One question i have i forgot to ask the lady was can i have more than one phone on the line? or do they all have to go through the modem? oh and after rereading The error guys post to clarify what Terry was saying . . . . . . . . . i have 3 ticks not 4 the phone tick is not there?????????? what does that mean? its not working or its not set?	beetle (243)
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