| Forum Home | ||||
| Press F1 | ||||
| Thread ID: 27556 | 2002-11-25 09:41:00 | modem seems unreliable | prue (1413) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 101340 | 2002-11-25 09:41:00 | The modem that came built in to this new PC is listed as 56k D/V/F Intel HaM. Is that perhaps not a very good sort? Most of the annoyances on this new XP thing seem to be when the modem is in use -- or I.m trying to get it connected--- and I'll be lucky if Ican get this posted before without any warning I find I'm off line-- and my first attempt at this complaint dissappeared that way. Is a modem hardware? as the hardware has a 3 year guarantee. Help me please Prue |
prue (1413) | ||
| 101341 | 2002-11-25 09:50:00 | ok well yes the modem is under your three year guarantee. Ham modems are not the best ever made but it should not give too many problems. who is your ISP?? talk to there help desk and see if it is a setting that needs changing or a problem with your phone line? (is your line noisey) where did you get the computer? If your ISP cant help then I would take it back and explane the problem. |
robsonde (120) | ||
| 101342 | 2002-11-25 09:53:00 | The Intel based HAM modem is hardware, and I am afraid that the internal modems are built to a price it seems. They are a collection of components that act like a modem (sometimes) when told to by the computer (soft modems), whereas the older modems were "hardware based" and just did their job irrespective of the computer. If the soft modem is not happy, and the shop will take it back, you will get a more reliable service from an RS232 connected (serial) external modem. More expensive ($125-$150) but infinitely better. |
godfather (25) | ||
| 101343 | 2002-11-25 10:09:00 | I will see if infogen can offer an explanation and help but the problem began as soon as I began trying to use this PC no problem with the old one-- and I thought it was me not used to XP-- I still HATE it. I got this from Dick smith .. An English consumer publication called "Trouble shooter" gave getting XP as the solution to every problem and I was silly enough to believe them Prue |
prue (1413) | ||
| 101344 | 2002-11-25 10:15:00 | Problems connecting or disconnects are normally due to the modem connecting too fast for the phone line conditions . Check these things and add the extra settings as per last item if nothing else improves your connection . 1 Outlook Express is set to "hangup after sending and receiving" . To check this in Outlook Express go to TOOL > OPTIONS > CONNECTIONS and ensure "hangup after sending and receiving" is not selected . 2 You have call waiting on your phone line . If you don't disable call waiting and someone rings your telephone interrupts the modem connection to send the ringing noises to your phone line . Modems do not like this intrusion and will disconnect from each other when this occurs . If this is the case, add *52 in front of the phone number to disable it . 3 . You are using an extension cord, or a double adapter on the phone jack . These can cause problems as the more connections between the modem and the wall cause more static, which modems do not like . 4 Make sure your telephone cord is not close to electrical leads or electrical equipment . 5 . Try unplugging your telephone or any other device attached to the back of the modem . Some devices may cause problems . For instance, some telephones draw power from the phone line every 15 minutes to power the circuits that keep track of speed dial numbers . 6 . Try unplugging other telephone equipment in the house . It's possible to have too many devices on your phone lines or extension . Try unplugging extra phones, fax machines, and answering machines to see if the disconnects stop . Home security systems and Sky digital which have phone line connections can also cause problems . 7 . Someone in your house picks up a phone extension that is on the same line as your modem . This will interrupt your modem connection in much the same way as call waiting does . 8 . There is significant line noise that is interrupting the modem connection . Even if you can't hear noise on the telephone there could still be enough to disrupt the modem . Electric fences are a source of noise which can cause modem problems . 10 Try slowing the modem to a maximum speed of 33 . 6K . Connecting at 33 . 6K is much more stable than at 56K protocol . Follow the instructions below, and enter the string of +ms=v34 . For Win XP Start/ control panels/ phone and modem options Click on Modem tab and then Properties Click on Modem tab and change Max port speed to 38400 Click on Advanced If there are any extra settings already there delete all . In the Extra initialization commands box enter +MS=V34 Click OK and OK again |
Jim B (153) | ||
| 101345 | 2002-11-25 10:22:00 | Oh Boy am I learning?That $2000 bargain--- would have been far better spending on new Hard drive and BIG screen for the old pentium and now I'm off line again. I have made a note of the modem you mention so will see what DSE can do for me --- Thats if Infogen can't fix it Prue | prue (1413) | ||
| 101346 | 2002-11-25 10:39:00 | Thank you forall your help chaps -- I think I will wait till morning to try Jimbs advice -- quite bleary eyed at present so here;s hoping. Prue | prue (1413) | ||
| 1 | |||||