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| Thread ID: 27885 | 2002-12-05 06:47:00 | Billy desperately needs Telecom-type advice please | Billy T (70) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 103466 | 2002-12-05 06:47:00 | Hi Team I work from a home office and have separate business and private lines. Earlier this year the business line began ringing in the middle of the night, waking the family and not doing a lot for me either, as I am the mug who always has to get up and answer it. There was never anybody on the line, just a faint regular clicking and low background line noise. The level was too low to be any form of data but it seems clear that the calls are from some sort of auto-dialler. If I hold the line open, the call will disconnect after 5-20 odd seconds. After racking my brain to think of any person who might want to disturb my beauty sleep and realising that they all lived right here, after the last call at 3.30 in the morning a couple of weeks ago, I decided to enlist the help of Telecom. They said I needed three separate dates and times before they could help so I gritted my teeth and waited. Sure enough, a few days later I got calls at 4.45 am and 6 am, then breaking the pattern two more calls that day at 6.25 pm and 9.42 pm. Got on the line to Telecom, gave them the details and a few hours later they came back and said the calls were coming from overseas and they couldn't trace them. They suggested that I change my phone number but it is my business phone and with thousands of dollars tied up in stationery and advertising, that's not really an option. In the short term I have installed timers to switch of mains powered phones and turn off the ringer every night on the others but that's not really viable long term. I have some difficulty believing that, given that police can trace calls all over the world in the war against drugs and terrorism, but before I start to rev them up I thought I'd consult the collective oracle of Press F1. The question is: Can Telecom trace the source of an incoming call from overseas, at least to the international and local (overseas) carrier, if not to the originating subscriber? Cheers Billy 8-{) :( |
Billy T (70) | ||
| 103467 | 2002-12-05 07:04:00 | I think you have answered your own question . . . The Police or security agents can likely trace them, but the normal Telecom logging system does not . I note that incoming calls are caller ID recognised only as "Overseas Call" so I am picking that is the extent to which standard logging goes . I do not have that problem with my business line, as it uses an unlisted number . . . . . works for me, but your mileage will vary . |
godfather (25) | ||
| 103468 | 2002-12-05 07:37:00 | Hi God Yes, I gathered that I was in a sense answering my own question, but it never hurts to ask. I don't know that having a listed number would be responsible for this problem, I kinda thought it would be a programming error somewhere that accidentally produced my number. Far-fetched I know, but it could happen. Cheers Billy 8-{) :| |
Billy T (70) | ||
| 103469 | 2002-12-05 08:25:00 | > I kinda thought it would be a programming error somewhere that accidentally produced my number. Far-fetched I know, but it could happen. i think yes perfectly possible that someonr punched in the wrong number..... may i suggest that you do what i do and turn the biz lines ringer off if you really need your beauty sleep! Best of luck .Clueless |
Clueless (181) | ||
| 103470 | 2002-12-05 09:14:00 | telecom should be able to tell you which overseas carrier connected the call. I think that if you ask nicly to speak to a supervisor or such like.......... they might bill you for the traceing service but I am sure they can do it. but the easy answer is turn off the ringer at night as said above :-) |
robsonde (120) | ||
| 103471 | 2002-12-05 09:18:00 | well we have that no and then. phone rings and is silent then hangs up without normall telephone click. mate also had as well. turned out to be a telephone marketing company. a few weeks later it disappeared. | tweak'e (174) | ||
| 103472 | 2002-12-05 09:33:00 | Hi Billy, Recently I heard of people having similar problems with their fax machines going off like that in the middle of the night & really making people angry. It was lots of advertising in most of those cases & some even looped the fax & sent it back. Do you have the facility where you can dial back to the offending calls? That would let you know at least if they were coming from the same source each time. Pauline. |
Pauline (641) | ||
| 103473 | 2002-12-05 09:37:00 | Pauline, if the information existed to dial back, the call is traceable. Problem is, that info is not forwarded from overseas. Putting caller ID on would fix it if the info was there. Overseas calls have either no info or "0000" forwarded and logged as far as I know. |
godfather (25) | ||
| 103474 | 2002-12-05 17:51:00 | Telecom NZ might not be able to trace right back to the offending number in this case but they should at least depending on there software should be able to id from which country the call is coming from and probably the carrier as well. If they can ID the carrier then while Telecom themselves cannot do a lot about the calls they should be acting on your behalf and sending a message to the other carrier requesting they look into the matter. I would suggest a couple of things. Turn off your ringer volume so it just rings silently, just need to remember to turn up the volume again in the morning or when ever you do business. Second in regards to Telecom by pass the front line staff and get hold of a supervisor or manager and put your case to them. To suggest that you change your business number is just passing the buck back to you. |
duckyduck (197) | ||
| 103475 | 2002-12-05 19:29:00 | Hi Billy, My brother-in-law works for Telecom so I will email him the details and see what he can come up with, if anything. |
CYaBro (73) | ||
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