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Thread ID: 27957	2002-12-07 08:27:00	IE6 - modem not always responding	Sinbad (2711)	Press F1

Post ID	Timestamp	Content	User
104005	2002-12-07 08:27:00	I have just completed rebuilding my computer and now seem to have the following problem. IE6 will regularly fail to 'connect' to the modem during a browsing session. Neither Refresh, Left Click or Enter will see either of the twin modem lights (bottom right of screen) flash. After repeated hitting the above buttons the system will return to normal for a few minutes then the above cycle repeats. I have replaced the modem card, but the problem persists. It's as if WIN98SE/IE6 and the modem go to 'sleep'. Info is: WIN98SE, Dynalik Modem, IE6 All Microsoft upgrades have been downloaded. ISP is Paradise. This problem also happens with Outlook but not as often. Many thanks for any assistance	Sinbad (2711)
104006	2002-12-07 08:32:00	Have you installed the correct drivers for the modem?	godfather (25)
104007	2002-12-08 08:21:00	Thank you for the thought. Yes, either a faulty modem or incorrect modem drivers did occur to me. I therefor went and purchased a brand new internal modem and of course it came with a CD of drivers which one assumes are the correct ones for the unit. But alas the second new modem makes no difference to the problem.	Sinbad (2711)
104008	2002-12-08 09:01:00	I realise this advice comes too late, but internal modems today are "Winmodems" (Soft Modems). These are not troublefree all the time. They require your PC to perform almost all the functions in software, which means the operation of the modem is totally dependant not only on your PC hardware but also the software that is running as well. They require a reasonable spec computer to work, and all conditions to be perfect. But they are cheap. I realise external serial connected (RS232) hardware modems are a little dearer, but these do not suffer the vagueries of the internal type. But back to your problem, as you have rebuilt you PC, have you applied all the correct motherboard drivers?. Any irregularity will cause problems, as explained above. Even though it would be assumed that it has nothing to do with the modem. Audio. Video. I/O chipset.	godfather (25)
104009	2002-12-09 06:57:00	One again thank you for taking the time to reply. Your comments are very helpful. I did not realize that an internal modem relied so completely on the correct workings of the other parts of the system and now that you mention it I did have some problems with the Promise Ultra IDE drivers and the 4 in 1 drivers for the ASUS motherboard. On reflection I now also think that I did parts of the rebuild in the wrong order (It was my first) and it is increasiningly looking like I will need to do a second rebuild, this time paying better attention to the order of loading software and drivers and rechecking that the drivers I have are indeed the correct ones for the system. I don't really mind doing this now that I have a better idea what went wrong the first time... One learns by doing they say. As well, a good friend in Auckland has also suggested that if the budget allows, an external modem will always be preferable to an internal card. So once again many thanks for your kind help.	Sinbad (2711)
104010	2002-12-09 07:12:00	How about when this occrs, record how many bytes were transfered in dial up window. If its the same bytes that occur before the problem occurs then it is a configuration problem. Another reason the modem doesn't respond is because your phone line sucks. and your modem is not able to get the info through, or it does so at a slow rate. This also leads to time-outs. Try lowering your modem speed to 33k, in the modem properties also disable some of the protocols your connection uses to connect. THe only one you need is TCP/IP disable anything to do with IPX or Netbui. also disable the option to "log onto the network" get back to us on what you were able to do, and how your getting along. External modems are better, but once you get an internal modem going they run fine.	roofus (483)
104011	2002-12-10 09:48:00	Thank you all for your help. Here are my latest observations and actions. I checked the Dialup settings and this is how they are currently set IPX is OFF, Netbui is OFF, Logon to Network is OFF TCP/IP is On, set to Server assigned. There appears to be no changes to be made there. I reduced the modem speed by, at "Extra Settings' typing +MS=V34 The modem now runs at 33k and this has reduced the timeouts considerably but they are still occurring. I split the screen between IE6 and the Modem Stats and observed that when the system is frozen 'Bytes Sent' and Bytes Received' do not change at all when I hit Enter or Refresh of Stop The system will unlock after a short time, apparently of its own accord, and not related to anything that I do. Interestingly when IE6 is first invoked by double clicking on its icon, sometimes like about once in every six loads, IE6 just comes up with a blank home screen and does NOT automatically bring up the 'Dialup/logon/password' screen. This is the latest, I will continue experimenting and I once again thank you all for your time and assistance.	Sinbad (2711)
104012	2002-12-10 09:53:00	Do you live in a Rural area with electric fences near by? If it's not your bad phone line causing this then you might want to try to install the modem in anothe vacant PCI slot. Have a try, you never know ;)	SKT174 (1319)
104013	2002-12-11 04:53:00	Yea, you have a shoddy line if is possible that it is bad modem commands. But if the modem is a 56K then it is unlikely as the practically use all the same commands. Your best bet would be to talk to tellecom and see if they can test the line. Note that if they don't find that its crap then you get charged a call out fee.	roofus (483)
104014	2002-12-11 07:47:00	Regarding the suggestion made by STK174 , the second new 56k modem was installed into a 'new' slot on the Mother board but neither the new modem nor the new slot helped. Thanks anyway, it was a good thought. Regarding Roofis suggestion re the quality of the phone line. We actually have a second computer here and it uses the same phone line and guess what? It runs just fine, no problems at all, though to be fair it only has a 33K modem. I have reduced my modem speed to 33k and its still flakey so I really think the the hanging problem is unique to my machine. I wondered about reloading IE6 afresh, but discovered that I seem unable to 'uninstall' IE6 so therfore the installing CD reports that the application is already installed and terminates forthwith. Drat! I wonder if someone can advise as to how one uninstalls IE6 and I will then try a reload and let you know if that makes any difference. I do appreciate all your help people and say 'Thanks a million'.	Sinbad (2711)
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