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| Thread ID: 128811 | 2013-01-16 20:46:00 | problems with fax on hp c309 premium printer fax | petemit (1134) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1323114 | 2013-01-16 20:46:00 | Hi i am trying to get the fax working on the c 309 printer fax when i run the fax test it says the hardware is oka, the fax is connected to an telephone jack, but that the phone cord is connected to the 2 ext instead of the 1 line input on the printer. The phone cord is connected to the 1 line so I dont know why the test is showing this. (ive tried connecting it to the 2 ext but get the same error message) The fax rings out to another fax but doesnt connect to it. if I try and send a fax to the printer it rings but doesnt recieve the fax. The printer is conected to the same phone point as our broadband though the usual splitter. we have a telephone on another phone point which goes though a splitter we have sky tv which is also though a splitter. I have tried disconecting the broadband and the phone but it makes no difference any ideas what do I try next Thanks Peter |
petemit (1134) | ||
| 1323115 | 2013-01-16 20:57:00 | According to this not all HP printers are compatible with ADSL. When you use the fax (h20000.www2.hp.com) Or try one of the steps here (h20000.www2.hp.com) |
Speedy Gonzales (78) | ||
| 1323116 | 2013-01-16 21:37:00 | Thanks Speedy I am using a 4 wire phone lead so maybe I need to use a 2 wire instead I have tried it with the adsl disconected but still didnt work. I will try the other ideas when I get home Thanks Peter |
petemit (1134) | ||
| 1323117 | 2013-01-16 23:18:00 | You're using an ADSL line filter between the phone jack and fax, right? Re-read Speedy's first link "In order for analog equipment to use analog channels on an ADSL line, an ADSL micro-filter is needed to be installed so that digital and analog channels can be separated." |
kingdragonfly (309) | ||
| 1323118 | 2013-01-17 00:53:00 | Hi yes just the usual asdl / phone splitter that comes with a modem ( I presume thats what you mean by micro filter) adsl to the modem comes off same splitter perhaps I need to check splitter is working as it should be | petemit (1134) | ||
| 1323119 | 2013-01-17 02:10:00 | Worth trying a different filter, the plug-in type are notorious for going faulty. | dugimodo (138) | ||
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