Forum Home
Press F1
 
Thread ID: 129284 2013-02-14 20:28:00 BSOD NZHawk (4093) Press F1
Post ID Timestamp Content User
1328126 2013-02-14 20:28:00 Could someone help me ascertain what is causing the BSOD.
here is the log:
==================================================
Dump File : 021313-32573-01.dmp
Crash Time : 13/02/2013 9:45:08 p.m.
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`03089715
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021313-32573-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,408
==================================================

==================================================
Dump File : 021313-68749-01.dmp
Crash Time : 13/02/2013 11:20:51 a.m.
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`03092715
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021313-68749-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,408
==================================================

==================================================
Dump File : 021213-24601-01.dmp
Crash Time : 12/02/2013 1:01:32 p.m.
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`03088715
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021213-24601-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,408
==================================================

==================================================
Dump File : 021113-27721-01.dmp
Crash Time : 11/02/2013 1:38:22 p.m.
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`030a1715
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021113-27721-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,408
==================================================

==================================================
Dump File : 021113-31637-01.dmp
Crash Time : 11/02/2013 1:35:31 p.m.
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`0308b715
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021113-31637-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,408
==================================================

==================================================
Dump File : 021113-27222-01.dmp
Crash Time : 11/02/2013 1:32:23 p.m.
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`0308b715
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021113-27222-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,408
==================================================

==================================================
Dump File : 021013-27612-01.dmp
Crash Time : 10/02/2013 3:26:23 p.m.
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`030d3715
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021013-27612-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,408
==================================================

==================================================
Dump File : 020913-26738-01.dmp
Crash Time : 9/02/2013 4:14:53 p.m.
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`030a0715
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020913-26738-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,408
==================================================

==================================================
Dump File : 020813-27674-01.dmp
Crash Time : 8/02/2013 12:02:39 p.m.
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`030e8715
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020813-27674-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,408
================================================== 		NZHawk (4093)
1328127 2013-02-14 20:52:00 Thats normally a driver of some description.

Try starting it in safe mode, if it starts OK, try a clean boot --- open msconfig, under services, put a tick in Hide all microsoft Services, then disable all the rest. Reboot, see if it boots normally, if it does, then go through 1 at a time re-enable reboot, sooner or later one will cause it to crash again, try the basics first, Audio etc.:2cents: 		wainuitech (129)
1328128 2013-02-14 20:57:00 roger - thank you. NZHawk (4093)
1328129 2013-02-14 23:33:00 Hi NZHawk,

Usually this is a driver problem but first we need more information like how long this problem has been going for, does it happen all the time, have you installed or added anything to the system including updates. All these things can contribute to the BSOD.

Looking at your log, it's happening daily but is this after logging in or before, also what are you doing at the time that has this BSOD show up, is it graphics intensive or memory intensive. Could even be audio, etc.

Running a tool like WinDbg can help you identify what driver could be causing the crash. However, if it produces an unknown driver, then this usually means you should update all your third party drivers to see if that resolves the issue. The above steps that wainuitech has suggested also can help you find out what maybe causing a problem if you also have trouble booting into the system.

Cheers,

KK 		Kame Krazee (498)
1328130 2013-02-14 23:59:00 Many thanks KK
was able to narrow it down & disable the webcam in the monitor & it's associated start up program.
The computer owner is going to try it with those adjustment to see if BSOD repeats
then we'll revisit the forum. 		NZHawk (4093)
1