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| Thread ID: 129217 | 2013-02-10 21:11:00 | S.M.A.R.T. status bad | FlintP (17008) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1327407 | 2013-02-10 21:11:00 | Hi, A few weeks ago I ran a virus scan on my desktop and came back an hour or so later to a Windows message telling me there was something wrong with the HDD and to back up immediately. I was about to, but the computer reset on its own, and then gave a message saying "S.M.A.R.T. Status Bad, Backup and Replace" and wouldn't boot past that point. I tried to boot a couple more times but it wasn't working so I turned it off and unplugged the HDD. I bought a new HDD but I'd like to get some stuff off the old one if possible. But when I have the old HDD plugged in it gives the same message and still won't boot past that point. Is it possible to boot into Windows (on the brand new HDD) with the old HDD plugged in? I noticed in the BIOS it looks like I can turn off S.M.A.R.T. but I wasn't sure if that would help/do nothing/make it worse, so I came here to ask first. The old (bad) HDD is a Seagate ST31000528AS. I've only had it for a year and a half or so and it's never had a physical shock. Thanks :) |
FlintP (17008) | ||
| 1327408 | 2013-02-10 21:26:00 | If you connected the old hdd, make sure the boot disk is the new hdd (if you've installed windows on it) in the BIOS. That old hdd is the same one I've got here. Its a 1 TB hdd. I would try and install the latest firmware on it, which is CC49. Which may fix some of the probs. The fw is here (knowledge.seagate.com). Get the ISO then burn it to CD, (dont copy it as is to CD, you need a cd burning program), then boot from the CD (change the bootdisk to CD in the BIOS). Connect the old hdd by itself, then let it do its thing. Wait for it to finish. See if it updates the firmware on it (thats if CC49 isnt on it already). Then see if it says the same thing |
Speedy Gonzales (78) | ||
| 1327409 | 2013-02-10 21:32:00 | The old HDD will still be set as the boot drive in the BIOS, you need to install windows on the new HDD, but I would unplug the old one first. or you could get something like Active@, full free 21 day trial (you will need another computer for this) create a boot disc to USB stick. Boot from it once it's made see if it can read the old drive if so clone it to the new drive, unplug the old drive and you should have the new drive set up exactly the same as the old drive |
gary67 (56) | ||
| 1327410 | 2013-02-10 22:17:00 | Sorry, should have been clearer. I have installed Windows on the new HDD and it's set as the boot drive. I don't have any blank CDs around so I tried to boot off a USB with the new firmware on it (using iso-to-usb) but it still got to the same point and stopped. I'll go get some CDs later in the day and try again. gary67, I'm currently downloading the Active@ boot disk trial and I'll give it a go soon. Thanks for your help, guys. |
FlintP (17008) | ||
| 1327411 | 2013-02-10 22:24:00 | Try this see if it works (http://rufus.akeo.ie/). Make sure you select the flash drive letter first, before you select the ISO, and before you click on start. Because it'll format it before copying the ISO contents to it. Then boot from the flash drive Did the USB flash boot tho?? Or do anything? Also make sure when you boot from USB you press a key when it tells you to. So it boots |
Speedy Gonzales (78) | ||
| 1327412 | 2013-02-10 23:06:00 | I used that util you linked to, when I try to boot off the USB it says BOOTMGR is missing. | FlintP (17008) | ||
| 1327413 | 2013-02-10 23:40:00 | Hmm ok, will have to try cd when yoiu get some. | Speedy Gonzales (78) | ||
| 1327414 | 2013-02-11 02:48:00 | It's possibly still under warranty once you've retrieved what you can you should be able to get it replaced. Segate have some diagnostic software available on their website that might be of use as well - but not for recovering files, more for seeing if there's an actual fault. Bear in mind if you set the boot order with a single drive attached, then attach another one and boot again it sometimes changes, you need to go into the BIOS with both attached and set the boot order then, also if there's an "try other boot devices" option turn it off. Another option would be to try it in an external enclosure. Another thing, if you have AHCI set up and working and it's a SATA drive you can connect the drive after windows has booted, SATA is hot swappable. Leave the drive connected to power but disconnect the sata cable until after windows boots then plug it back in, it should detect the drive. If you do not have AHCI set in the BIOS though you can't just change it, you need to do a registry hack to trick windows into loading the drivers first or it won't boot. |
dugimodo (138) | ||
| 1327415 | 2013-02-11 05:45:00 | I started it up again and managed to boot off the new WD drive with the old busted Seagate still plugged in. I could see the folders on the Seagate but when I tried to "take ownership" of my old user folder (where everything I want is) it appeared to not be working. The green progress bar slowly made its way to the end but after 3-4 minutes the folder still hadn't opened. I did manage to update the firmware of the Seagate drive using the exe (instead of the iso) but it still gives the SMART error. I do have AHCI enabled in the BIOS but the drive doesn't appear if I plug it in after I have booted. It's now gone back to not booting with the Seagate plugged in. Seems to be kinda random whether or not it will so I'm just going to leave it for tonight and try again tomorrow, but thanks for your help everyone! |
FlintP (17008) | ||
| 1327416 | 2013-02-11 21:07:00 | It's NOT a firmware issue! You do not get SMART failure and slow drive access from the well-known firmware bug. Your drive is clearly faulty in some other way. Trying to update the firmware on a clearly faulty drive is likely to fail and end badly. Suggest you try copying the files off with a Linux live CD or such which does not need to waste time taking ownership of the files. Remember, in this situation, time is of the essence! Get it done before it craps out totally, don't bugger around. You may also wish to try imaging the drive with a backup program like ddrescue, which can work very well on stubborn drives. However it all depends on how much data you want from it. Imaging will try to copy the entire drive. If you just need a few files you are probably better off trying to access at file level first. We don't know the extent of the drive's problems. It may have another month to live or another five minutes. |
Agent_24 (57) | ||
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