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| Thread ID: 29680 | 2003-01-29 07:52:00 | virus | starfish (3019) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 117078 | 2003-01-29 07:52:00 | my mum got a virus on her computer today, she has Norton 2002 installed and it said that her subscription had expired. When I had a look it said date to expire 19/2/03 which is not now! Anyway Norton asked if they could put it in quarantine and I said yes but have no idea what quarantine is and what to do next. Is it safe to use her email now (without sending viruses to people?) She has XP. |
starfish (3019) | ||
| 117079 | 2003-01-29 08:01:00 | Hi starfish Quarantine is a special folder where Nortons dumps viruses. You can forget about it forever, or delete it via the Norton Control Panel. Better pay the update to ensure ongoing cover, or use the manual update system to keep it up to date without parting with cash. Cheers Billy 8-{) |
Billy T (70) | ||
| 117080 | 2003-01-29 08:26:00 | thanks for your help Billy. So how does she know if there is any damage? |
starfish (3019) | ||
| 117081 | 2003-01-29 08:51:00 | Starfish, Norton starts to warn you a month in advance that the subscription is about to expire. It still works and will continue to do so until the expiry date (after which the automatic updates won't happen unless you pay for it). As for putting the suspect file in the quarantine folder - this is exactly what the program is designed to do. Quarantine means to isolate something or keep it separate from other things that it could infect. In Norton 2002 if you click on the icon for Norton and look at "Reports" one of the reports is "Quarantine items". If you click "View Reports" it will show you what is in there and what virus it thinks it is. It will offer to try to "fix" the virus or delete it. I usually just delete it. |
Heather P (163) | ||
| 117082 | 2003-01-29 09:14:00 | Starfish, It took about half an hour to post my message due to phone calls so I missed your second question. If Norton intercepted it on the way in - there should be no damage because it was caught before it did any. To double-check, see what virus it is as above and check it out at www.symantec.com Then look at the latest update date on your Nortons. If the virus is older than the update date then you should be home free. If you are still feeling a bit worried just run a virus check on your computer to be extra, extra safe. We had a rash of viruses a while back - my husband was on a discussion list. Out of every 50 emails there were about 10 with viruses! (He must have received 500 emails and 100 viruses before getting off the list). Norton caught the lot and we had no problems. |
Heather P (163) | ||
| 117083 | 2003-01-29 11:49:00 | > Better pay the update to ensure ongoing cover, or use > the manual update system to keep it up to date > without parting with cash. While this method worked on the older Norton’s, it doesn’t work on the new ones, the manual intelligent updater checks for a subscription before it updates Norton. Rather than parting with the cash, go take a trip to [url=http://www.grisoft.com]www.grisoft.com[\url] and grab AVG FREE Edition. Cheers Liam |
nz_liam (845) | ||
| 117084 | 2003-01-30 00:53:00 | Starfish, no it doesn't keep updateing, so when I uninstalled it, Norton decided to have some fun with Outlook Express settings. Have AVG latest updates, but they seem to be about 3 days behind the latest viruses. Trialing the new "Viralock" antivirus software for 30 after which it cost about $US19.95, it decrypts everthing though. Les3 |
leshibbard (873) | ||
| 117085 | 2003-01-30 01:00:00 | > Have AVG latest updates, but they seem to be about 3 > days behind the latest viruses. AVG have never failed me yet, though Norton 2002 has let in a few even with daily updates. |
nz_liam (845) | ||
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