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Thread ID: 129433	2013-02-22 08:10:00	New Telecom broadband connection very slow	kurt_nz (17018)	Press F1

Post ID	Timestamp	Content	User
1329477	2013-02-23 06:41:00	I'm having issues with my Telecom ADSL connection today and last night, randomly very slow and crappy, right now it's working fine but half an hour ago it was worse than dialup. Line speed is fine, haven't tried other DNS yet It's been a common problem this morning. Mine kept coming and going. TraceRT just showed it getting as far as jetstream.xtra.co.nz and then name resolution failed. In the finish we went out about 11.30 and it had come rite by the time we got back at about 2.00pm and has been fine since..	paulw (1826)
1329478	2013-02-23 10:42:00	No worries since I posted the previous message.... must have been a temporary thing	Agent_24 (57)
1329479	2013-03-04 05:20:00	Just to update - we have had Telecom out to check the line. They said a splitter was required. A splitter has since been installed. While the speeds have improved, they still seem on the slower side, just IMHO. Ping is down 46, download speed has increased to 0.80 mbps. Is this normal?	kurt_nz (17018)
1329480	2013-03-04 05:51:00	Some more information that may help, we live in a semi rural area and are approximately 3.5km from the nearest exchange...	kurt_nz (17018)
1329481	2013-03-04 06:34:00	At only 3.5 km you would typically get better speeds than what you have posted (before I was upgraded to an ADSL2+ cabinet my exchange was 3.5km away and the fastest speed I had was 3.2 Mbit connection) However distance is not the only factor, as I can attest to when my download speed almost halved due to some fault Quality of your lines from exchange to your house and inside your house will also play a part, noise, anything else... the fact it took your router 30 minutes to establish a connection proves something is wrong, on a good line you should establish a connection in under 30 seconds. Be interesting if you can post line stats from your router's ADSL info page	Agent_24 (57)
1329482	2013-03-04 07:12:00	i should note that with the splitter installed it now connects at a normal rate. our splitter was apparently installed in the roof. a guy at telecom who i just spoke to seemed bemused when i passed this information on to him. he thought it was a stand alone jack point for the modem to connect to. although i am sure the guy from chorus who installed it would have done so for a specific reason. the only other thing to pass on is that the girl in the call centre said that the speed we are getting are definitely below average, but she could not offer much in the way of help. Link Information Uptime: 0 days, 0:10:20 DSL Type: ITU-T G.992.5 Bandwidth (Up/Down) [kbps/kbps]: 281 / 910 Data Transferred (Sent/Received) [MB/MB]: 1,74 / 12,96 Output Power (Up/Down) [dBm]: 12,2 / 0,0 Line Attenuation (Up/Down) [dB]: 47,2 / 60,0 SN Margin (Up/Down) [dB]: 13,2 / 14,4 System Vendor ID (Local/Remote): TMMB / ---- Chipset Vendor ID (Local/Remote): BDCM / IKNS Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): - Error Seconds (Local/Remote): 79 / 0 FEC Errors (Up/Down): 0 / 10.389 CRC Errors (Up/Down): 0 / 99 HEC Errors (Up/Down): 0 / 46	kurt_nz (17018)
1329483	2013-03-04 08:27:00	Your SNR is OK but your line attenuation is terrible.	Agent_24 (57)
1329484	2013-03-04 08:31:00	just with regards to the splitter, does the installation sound appropriate, or should it have been a direct line? would this make any difference? SNR? attenuation?	kurt_nz (17018)
1329485	2013-03-04 09:40:00	SNR = Signal to noise ratio or the difference between the strength of the signal and the strength of interference on the line and Attenuation = the amount the signal strength drops by between the exchange and you. I would get on their case some more, normally they won't even provision a broadband connection these days inder 2Mbps connection at least that's what I understood. Rural situations are often marginal, but yours sounds almost too slow to not be faulty. A normal 3.5km connection should be several Mbps but that doesn't take into account any smaller conductors or overhead wires etc. Another possibility is the cable from your house to the road, is it overhead or buried and can you see what colour the wires are? If they are Brown & White, Black & Yellow it's an old cable with no twist in it and it will rapidly degrade your signal. After 50 metres or more it could even stop it working altogether. If the pairs are orange and white and blue and white and noticably twisted then it's ok. Both types have the same tough black outer sheath and look the same externally. Edit: regarding the splitter, where it is is not important, what matters is how it's wired. I am guessing from it being in the roof you have a phone cable that enters the house up there?	dugimodo (138)
1329486	2013-03-04 09:47:00	where abouts in Taupaki.Are you off Kumeu or Waitakere exchange.If you are off Kumeu,you are a lot more than 3.5ks,so that may be the reason for the slow speeds	Peter Coleman (597)
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