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Thread ID: 30129	2003-02-11 07:42:00	Outlook 2000 can't receive emails...	falvrez (390)	Press F1

Post ID	Timestamp	Content	User
120229	2003-02-11 07:42:00	Evening all Got a user with a pain in the ass problem. She can send emails using Outlook 2000 but can't receive any - gets a "a tcp/ip error occured while trying to send data to the server" error message. I have deleted her email account and set it up again (and I have 40 or more going so it's pretty standard stuff) and yet still no go. She does have 65 emails or so on our mail server (not in house) but after trying to download one or two it just gives up every time. Ran scanpst.exe just for fun but no joy once again. I've searched google and M$ for any help but no luck at either. She can, as I say, send email and cruise the net no worries...have tired disabling NAV just in case but no joy there. Suggestions?	falvrez (390)
120230	2003-02-11 08:35:00	You may have to reset the TCP/IP protocol . You don't say what version of Windows is running . This below is how to do it in XP from a post by Jim B When viewing the list of components for a network interface, you may notice that the Uninstall button is disabled when Internet Protocol (TCP/IP) is selected . In Windows XP, the TCP/IP stack is considered a core component of the operating system; therefore, it is not possible to uninstall TCP/IP in Windows XP . In extreme cases, reinstalling the Internet Protocol stack may be the most appropriate solution . With the NetShell utility, you can now reset the TCP/IP stack back to a pristine state, to the same state as when the operating system was installed . How to Reset Internet Protocol (TCP/IP) in Windows XP Go to Command Prompt Start\All Programs\Accessories\Command Prompt Or Start\Run type in cmd press "Ok" At the Prompt type in netsh int ip reset resetlog . txt Press Enter Re-Start Computer	Elephant (599)
120231	2003-02-11 10:16:00	If it is starting to download messages than it is likely to be a problem with one of those messages and I suggest you delete the first two from the mailserver . If it is not downloading any mail then check the information below and also check for a firewall of some type . Did they have zonealarmm installed at some stage, if so and they have not uninstalled it correctly it is likely to have left files behind which could be blocking access to the pop server . Did they have antivirus installed previously which had a firewall with it . To make sure that TCP/IP is your default protocol, on the Windows desktop, right-click Network Neighborhood (For Windows Me, right-click My Network Places) and then follow the steps below for the operating system you are using: For Windows 95/98/Me 1 . On the Configuration tab, click TCP/IP, and click Properties to open the TCP/IP Properties . 2 . Click the Advanced tab, select the Set this protocol to be the default protocol option, and then click OK .	Jim B (153)
120232	2003-02-11 18:37:00	Thanks JB and Tony It does start to download the first few emails but none actually appear in the in box. I have deleted the first 5 (first thing I did) but no change there. TCP/IP is the only protocol we use. Will try Tony's idea of resetting TCP/IP. No firewall on this machine - just standard XP which I disabled with no change. Will update if fixed... Cheers and thanx	falvrez (390)
120233	2003-02-11 19:51:00	I doubt if it is a TCP/ip problem otherwise there would also be a problem with sending and web sites. It could be a corrupted Inbox and if might be worth running the repair tool if you can find it . Microsoft provides the Inbox Repair Tool for correcting most problems with damaged Personal Folders .pst files. If you do not see the Inbox Repair Tool on the Start menu, under Programs | Accessories | System Tools, use Start | Find or Start | Search (depending on your operating system) to search your system for Scanpst.exe. More information Here ( www.slipstick.com) If you're having problems with a personal folder, the Inbox Repair Tool can probably fix them. The Inbox Repair Tool, Scanpst.exe, is automatically installed on your computer when you install Windows 95, Windows 98, or Windows NT. To use the Inbox Repair Tool: * 1. Close Outlook. * 2. Open Windows Explorer and locate Scanpst.exe. * 3. Double-click Scanpst.exe, and you'll be prompted to enter the name of the file you want to scan. * 4. Click Browse to navigate to your .pst file and click Open. * 5. Choose Start to scan the file for errors.	Jim B (153)
120234	2003-02-12 06:01:00	HI again Jim As I said in my original post, I've tried running scanpst but it made no difference. Good point re can send so not likely a TCP/IP error....back to the drawing board!	falvrez (390)
120235	2003-02-12 09:38:00	Sorry I missed the scanpst in your post. After all you have done I still suspect some sort of pop3 block from anti-virus or a firewall, current or previous. sometimes people don't give you all the facts. How about using Outlook Express to see if that works, it might give some clue as to what is going on, at least it will confirm if the problem is with Outlook or something else.	Jim B (153)
120236	2003-02-13 00:14:00	Amazingly, by reseting TSP/IP as suggested, Outlook is now downloading emails. funny thuogh as it could always send...cheers for the tip - it's now filed away for use again one day.	falvrez (390)
120237	2003-02-14 02:46:00	Well thanks Jim B. Apparently resetting the TCP/IP worked. You will note that I gave you credit in my post. I well remember using Win98SE and uninstalling the TCP/IP protocol then re-installing as I was having problems with mail on my Xtra pop3 account. All credit to you for finding how to reset in XP. Noted for future reference. :)	Elephant (599)
120238	2003-02-14 05:33:00	Thanks Elephant, I did notice that, What I am not sure about is whether he reset the TCP/IP that way or by the method in the next post which I thought was really just related to Outlook configurations	Jim B (153)
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