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| Thread ID: 30330 | 2003-02-16 07:52:00 | ricoh cd-r/rw won,t work | holden (2488) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 121675 | 2003-02-16 07:52:00 | have had a ricoh mp7240a cd-r/rw for about 8 months and it won,t write i know this because i borrowed my fathers new cd-r/rw and it works good as then i do the swap over again to the ricoh and it won,t work i have spoken to jdi where it came from and they said i was,nt loading nero on properly and it is my problem now it still under warranty but the said i have to prove it,s the cd-r/rw how do i do that and what can i do 8 months with a cd-r/rw and not being able to us it i am getting p@#*ed off |
holden (2488) | ||
| 121676 | 2003-02-16 08:04:00 | Was Nero bundled with the writer or have you installed nero as a add on. Did you use Nero on the other CD Writer when you tested that, if so and it worked ok, then the software itself is ok. Nero is not a hard program to install or operate. Is this CD Writer of yours supported by Nero, no driver updates for it? Have you used Nero on this CD Writer before, was it successful? Since it is still under warranty I don't beleive the store can simply flog it off as your problem placing the onus to prove fault on you, someone more upto date with consumer rights should be able to fill you in better on this though. |
Gordon. (2217) | ||
| 121677 | 2003-02-16 08:24:00 | one copy of nero came with each cd-r/rw and only work on the cd-r/rw it came with, as i have tried my fathers version on my cd-r/rw but no go, have checked with nero but no up dates and have checked with ricoh and no updates there i have alwased used nero with the cd-rw and has never worked i had the same problem with the cd-r/rw before as this is the second one under warranty |
holden (2488) | ||
| 121678 | 2003-02-16 08:58:00 | While it maybe under warranty, it could be that if you bought the whole system from them, that opening up the case could void any warranties... best bet would be to simply take the whole computer back and tell them to fix it. It's under warranty, make it work... that's what I'd say to them. Otherwise, find out who imports Ricoh and contact them directly... if they hear that one of their resellers is giving you grief, they may be a bit more helpful? Lo. |
Lohsing (219) | ||
| 121679 | 2003-02-16 18:30:00 | i would take the whole computer back but its out of warranty, its just the cd-r/rw thats still under warranty as i said before its the second cd-r/rw i have had the first one done the same thing and ended up not being able to read any thing at all were would i go to find out who imports them |
holden (2488) | ||
| 121680 | 2003-02-16 19:05:00 | If you remove the CD Writer yourself and it was later found to be faulty as you claim it is already, the supplier could argue that you have damaged it yourself when you removed it therefore it would not be a warranty repair. You could do a search for Ricoh New Zealand via google.com but that will take you to the printers and scanners and backup of those but a call or email to them all the same might get you pointed in the right direction. On the CD Writer itself, is there any label that indicates who the supplier was to your current store, if so, look them up direct and see if you can deal direct with them. Right now your choices are, dump the complete computer on the doorstep of your current supplier and show them that it does not work or find out who there supplier was or the Ricoh Importer is and complain to them about lack of warranty service and see if they will help you. |
Gordon. (2217) | ||
| 121681 | 2003-02-16 19:13:00 | > While it maybe under warranty, it could be that if > you bought the whole system from them, that opening > up the case could void any warranties... best bet > would be to simply take the whole computer back and > tell them to fix it. > As far as I know from previous threads on PressF1 opening the case will not void the warranty, Otherwise how could you stick in a USB2.0 card for your new digital camera (an example) However if you open the case then send a jolt of static through the RAM, well then obviously it will not be covered by warranty. So have we established if this CD Writter is infact supported by Nero? |
roofus (483) | ||
| 121682 | 2003-02-18 04:56:00 | thanks every one for your input after much searching and hair pulling she goe,s just like a new one so one again thank you,s all |
holden (2488) | ||
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