Forum Home
Press F1
Thread ID: 30348	2003-02-17 02:56:00	PAVPROXY again	olldaddy76 (2539)	Press F1

Post ID	Timestamp	Content	User
121833	2003-02-17 02:56:00	I have not been able to send or receive e-mail for the last three days due to a PAVPROXY error AGAIN.......I had a shortcut unrequested download from PANDA on the 3 Feb and I was sweet for about a week.....Now I have received a few days go this message of correction from PANDA but am unable to as yet REPLY>>>>> "Try to put the Outlook Express timeout parameters to the top. To do this, go to the Outlook Express, to the Tools - Configuration menu. Then, go into the e-mail accounts. Select each account and click on properties. Then go to advanced tab, and there select the timeout and put it to the maximum value. If the problem persists, in order for us to be able to solve the problem you consulted us about, we require to know the following data:" Can anyone please tell me more clearly as i was not able to find the config menu....etc....and what are my e-mail accounts....I thought it was "CLEAR".	olldaddy76 (2539)
121834	2003-02-17 03:04:00	You need to go Tools > Accounts > Properties button > Advanced Tab. You will then see the slider you can adjust. Your email account(s) will be with whoever provides your internet service. Under Accounts you will see something like pop.myisp.co.nz. The "myisp" will actually have the name of your ISP provider. Post back again if this is still not clear. Jen	Jen C (20)
121835	2003-02-17 04:32:00	Thanks Jen C I have now changed the "time out" to 5 minutes and will let you know after I have had no trouble sending e-mail again... What does the time out mean in reletion to sending the e-mail....?	olldaddy76 (2539)
121836	2003-02-17 08:10:00	Changing the "time out" to five minutes did not help but I am gradually getting used to WEB MAIL...It is rather tedious and very slow but is the only way I can get back to Panda.....and my friemds...... Would any of you advise if doing a REPAIR JOB on EXPLORER or would any one know whether mine is an Server or Program Problem? Am I the only one who has had a PAVPROXY prob............	olldaddy76 (2539)
121837	2003-02-17 09:52:00	Hello, The information on the net for 'pavproxy' looks rather limited. I did locate the following which should perhaps be digested, for it may be applicable: www.symantec.com.au Now I am not sure if you have a updated virus scanner.... but for testing sake could you try: www.housecall.antivirus.com Which is a free online virus scanner which may help test for this. I cannot guarantee this will be the case but from the limited results on searching for 'pavproxy' most seem to pertain to a virus infection. Additionally I would like to recommend for the sake of support with hardware and software having common utilities, while not necessarily perfect as perfection may not be acheivable may offer enhanced support in that there is a bigger user base to work from. Let me know how you get on with this or alternatively please report the error message in full	Captive (3159)
121838	2003-02-17 10:30:00	THE error message says "pavproxy error' please close down and I have Panda Anti virus which is updated daily...I have tested for virus with panda and don't appear to have one...I saw the message in GOOGLE re Symantec and am really at quite a LOSS TO KNOW FURTHER WHAT DO HOWEVER I AM NOW IN TOUCH WITH WEB MAIL TO PANDA AND WILL WAIT AND SEE........i AM NOT OF THE COMPUTER AGE BUT AM Learning THE hard WAY with much help from Press F1	olldaddy76 (2539)
121839	2003-02-17 10:44:00	I am very suspicious as on my computer I have 2 PAVPROXY files related to pav sig files and I THINK but have no idea they were downloaded when installing Panda anti virus namely Pavproxy C:\Windows\applog 6kb LGC file 6/10/02 Pavproxy C:\program files\pandsoftware 105kb 20/02/02 but why the different dates?	olldaddy76 (2539)
121840	2003-02-18 05:11:00	> ...... I have 2 PAVPROXY files related to pav sig files and I THINK > but have no idea they were downloaded when installing > Panda anti virus namely Pavproxy > C:\Windows\applog 6kb LGC file 6/10/02 > C:\program files\pandsoftware 105kb 20/02/02 but why the different >dates? I see that you use Windows 98. You will find references to Pavproxy in the C:\Windows\applog 6kb LGC file because this is a file that contains logs of your applications (programs). More information here (www.experts-exchange.com). You have tried adjusting the server time-outs with no improvement, but if you turn off your Panda software, can you send and receive emails? If not, you email account settings for POP and SMTP might be wrong. It wouldn't hurt to check the details under Tools > Accounts > Properties > Servers against the details provided from your ISP.	Jen C (20)
121841	2003-02-18 21:04:00	I promised to keep you updated so here is an amended review . . . If you know the answer pleaseHELp as you have in the past . THANKS . . . . To me it was interesting that even I thought I had REMOVED a program many of the components could be left . ****************** . . . . I am still in trouble as I can not remove Panda Antivirus Titanium . . . . . I get "Setup failed to run installation (0x80040707) . " I have never ever met this problem before when I have removed other programs . . . . . . ??? Sent: Tuesday, February 18, 2003 7:46 AM Subject: Reply to 578094 Dear Costumer: In order to solve the incident, please follow the instructions below . Go to Start -> Programs ->Panda Antivirus Titanium -> Uninstall - Repair . In the screen that appears, select the Remove option and restart the computer . In order to ensure that the program is completely uninstalled and to avoid errors, manually check that no file or Registry entry for Panda Antivirus Titanium has been left . If a file or entry is found delete it . To look for Registry entries, follow the steps below: Open the Windows Registry through Start -> Run, write REGEDIT and click on OK . Then click on the + sign next to HKEY_LOCAL_MACHINE, click on the + next to Software . If you do not have any other Panda products installed delete the folder Panda Software, if you do have other Panda products installed delete the Panda Antivirus Lite entry only . In order to delete the folders and Registry entries right click on them and select the Delete option . Click on the + next to Microsoft, click on the + next to Windows, click on the + next to Current Version, open the RUN folder and delete the entry APVXDWIN . Select the RUN SERVICES folder and delete the entry APVXD . Click on the + next to the UNINSTALL folder and delete the folder Panda Antivirus Lite . Click on all of the - signs to close the folders until you reach SOFTWARE . Under SOFTWARE there is a folder called SYSTEM, click on the + sign next to this folder . Then click on the + next to Current Control Set, click on the + next to Services, click on the + next to VxD and delete the folder APVXD . Once you have ensured that the Registry entries have been deleted, restart the computer . When the computer has restarted, go to Windows Explorer and delete the Panda Software folder under C:\Program files . The following files in Windows\system must also be deleted: PAV . SIG, APVXD . VXD, APVXDUT . VXD and PANDA . CHP . Once you have completed all of the steps above, Panda Antivirus Titanium will be completely uninstalled . Now install again the antivirus downloaded from the web site: 1 . Access the following address: . pandasoftware . com:8003/software/titaniumuk/titanium . exe" target="_blank">updates . pandasoftware . com:8003 2 . Enter your user name and password . 3 . Select 'Antivirus Upgrade' . 3 . The executable file will be downloaded . 4 . To complete the process double click on the file to install the program . Once installed check if it works and it lets you to update it without problems . If you have any problem, please contact us again . Best regards, We are pleased to inform you that we have created a new area on the Panda Software website (www . pandasoftware . com) called Support . In this section, you will find solutions to all the most frequently asked questions we receive and lots of expert advice to help you protect your IT systems . For any further inquiries related to this matter, please quote the incident number 578094 RE 578094 I am replying by web mail direct from my server as although I had a shortcut downloaded on the 3rd Feb re PAVPROXY ERROR and was very good for days I now havw a PAVPROXY ERROR again, Operatting system 98SE Mail Prog Outook ExPress 6 Web Browser I E 6 A year ago i had Zone Alarm Pro but I have had many months of having no trouble getting on the email server . . . . Titanium 2 . 04 . 04 Two Files NOW . . . I had a pav Shortcut downloaded on 3 FEB which has disappeared . Files NOW Pavproxy C:\Windows APPLOG 6kb LGC File 6/10/02 Pavproxy C:\program files\pandsoftware 105kb 20/2/02 In the error file I get Socket error 10061 Following Copy and pasted from previous e-mail for the record . Hope you may give some further advice Dear customer, I am writing to you regarding the e-mail you send us . Try to put the Outlook Express timeout parameters to the top . To do this, go to the Outlook Express, to the Tools - Configuration menu . Then, go into the e-mail accounts . Select each account and click on properties . Then go to advanced tab, and there select the timeout and put it to the maximum value . If the problem persists, in order for us to be able to solve the problem you consulted us about, we require to know the following data: Operating system you are running . Mail program (version) . Web browser . Was there any other antivirus program installed in the computer? Titanium version . You can see in the top of the program the version (2 . XX . XX, where XX . XX is the numbers we need to know) Data, size and route of the pav . sig files in your computer . (You can get it by going to Start - Search and searching for the pav . sig file . Apart from these data, we would appreciate any other information you may think could help us solve your query . We are pleased to inform you that we have created a new area on the Panda Software website (www . pandasoftware . com) called Support . In this section, you will find solutions to all the most frequently asked questions we receive and lots of expert advice to help you protect your IT systems . Should you consider our response satisfactory, we would ask you to send us an e-mail to techsupport@pandasoftware . com confirming this . If we haven't heard from you within a period of 10 days we will assume that the incident has been dealt with correctly and the issue will be closed . For any further inquiries related to this matter, please quote the incident number 578094 the word pavproxy come up on my screen when I download emails in OE and asks me to close down . It has only just started and I appear to to be virus free . How may I stop this	olldaddy76 (2539)
121842	2003-02-18 21:18:00	Thanks for your help....believe it or not...I am having no trouble NOW...and i have no idea why! Do you think i should DELETE all the APPLOG file or just what it contains.....I found your recommended site very interesting.....	olldaddy76 (2539)
1 2