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Thread ID: 129593	2013-02-28 23:30:00	Orcon as ISP	dpDesignz (15919)	Press F1

Post ID	Timestamp	Content	User
1330741	2013-03-05 01:57:00	Sort of and sort of not...They are both authenticating now, but I'm not confident that if they were rebooted, they would authenticate first time. I love those modems, and I genuinely think Telecom is doing something stupid with their auth server that's causing problems, but actually getting to talk to someone that knows is impossible. I would still buy the modem though. Unlikely you will have an issue. Otherwise get an Asus DSL-N12U.	wratterus (105)
1330742	2013-03-05 02:08:00	You can check out my thread here, if you wish. I lost my Internet connection for 22 days. pressf1.pcworld.co.nz Once I filed a written formal complaint, I did get first-class treatment. I told the service manager that out-sourcing their help desk to the Philippines certainly made the experience worse.	kingdragonfly (309)
1330743	2013-03-05 02:11:00	I have been assigned a "Customer Care Manager" to "manage" my departure. They have come up with a stack of credits so far :)	DeSade (984)
1330744	2013-03-05 04:07:00	Aside from when I first joined them I've not had too many issues with them. They switched me to genius a while back and I joined a 2 year contract since it had a free house move included, which covers me in case I have to shift (which is possible) in the next while. In the past I was with vodafarts, and gave them the boot after they wanted to charge me 200 dollars to shift my connection. Not being able o go on a contract at a time due to a non fixed term lease, Orcon was the only ISP I could find that would give me a non contract plan, though it was $120 for 30gb with phone. Bit pricey but ohwell. Now I get 200gb for 99 bucks with fair speeds despite their genius router (GOD I MISS MY NETCOMM... it's still sitting in the cupboard :( ) and haven't had to call their support more than once or twice. I do know their support suck but other than that I haven't really had issues. As soon as the contracts up or a really good deal shows up from another ISP though, I might consider moving. Because I can guarantee as soon as I have to contact their support things will go down the shitter.	8ftmetalhaed (14526)
1330745	2013-03-05 09:59:00	I have been assigned a "Customer Care Manager" to "manage" my departure. They have come up with a stack of credits so far :) That's interesting. I wrote a critique of my UFB connect saying, amongst other things, that there has to be someone managing these events as haphazard toing and froing to a remote helpdesk just didn't work. It got passed up the line and even to the Chorus CEO. Maybe they are listening??? Maybe you could let us know how the Customer Care thingy worked.	linw (53)
1330746	2013-03-05 10:16:00	That's interesting. I wrote a critique of my UFB connect saying, amongst other things, that there has to be someone managing these events as haphazard toing and froing to a remote helpdesk just didn't work. It got passed up the line and even to the Chorus CEO. Maybe they are listening??? Maybe you could let us know how the Customer Care thingy worked. I have had issues for the last year and I am a very squeaky wheel. So far he is handling the move so Orcon is not cut off till I am ready for the new one to come online (no downtime) and the bills are taken care of with the credits. Keeping me informed via email (my choice) rather than phone and in a timely manner.	DeSade (984)
1330747	2013-03-05 21:17:00	Well, that sounds exactly how these things should be handled. But maybe it is only used for particularly squeaky wheels!! Funny that you get good service when leaving rather than joining, though!	linw (53)
1330748	2013-03-05 22:13:00	Unfortunately I was the same. It was only AFTER I had left and taken the matter to the TDR that they came to the party. The chap who handles their TDR complaints was actually quite nice too.	Chilling_Silence (9)
1330749	2013-03-05 22:15:00	Well, that sounds exactly how these things should be handled. But maybe it is only used for particularly squeaky wheels!! Funny that you get good service when leaving rather than joining, though! As a last gasp I gave them a back-handed choice, deal with this internally and make my departure as painless as possible or I would take up my complaint with the TDR. I have had **** speeds since late November, early December and I have had enough of the run around. It helped that I still have phone numbers and email addresses from the last issue I had, made contact easier.	DeSade (984)
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