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| Thread ID: 30611 | 2003-02-25 08:40:00 | NT Blue Screen of death | jend (3245) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 123838 | 2003-02-25 08:40:00 | My dads computer has suddenly started crashing when running a Norton AntiVirus 2002 Full system scan. He has had the antivirus software running for over a year and updates the virus definitions daily. Once it has crashed and bought up the BSOD (blue screen of death) it will not reboot, and again brings up the BSOD with a page long list of the file name NTOSKRNL.exe. The note at the bottom of the BSOD is "restart and set the recovery option in the system control panel or the /CRASHDEBUG sytem start option. If this message reappears contact your system administrator or technical support" He has been running NT4 for a couple of years on the computer and has had no problems. The only change made recently is that he installed the Sygate Personal Firewall off the PC world disc from one of last years magazines. Help. We have no idea where to even start. Thanks Jen |
jend (3245) | ||
| 123839 | 2003-02-25 09:07:00 | Hi Jen Just the OS is not enough. You will have to supply more information about your computer. One thing I would do is a google search on the BSOD message linked with NAV or take a look in the Symantec knowledge base. If it is a known issue the solution could be simple. Unfortunately I know little about NT so I can't help directly. Cheers Billy 8-{) |
Billy T (70) | ||
| 123840 | 2003-02-25 09:10:00 | Thanks Billy T I'll go have a look at the knowledge bases at symantec and microsoft now. cheers jen |
jend (3245) | ||
| 123841 | 2003-02-25 09:18:00 | I just rang dad and got him to read out the error message on the BSOD it was stop:0X000001E (0X0000005, 0X8010A515,0X00000001, 0X0000010) KMODE_EXCEPTION_NOT_HANDLED***ADDRESS 8010A515 HAS BASE AT 80100000 - NTOSKRNL.EXE does this make things any clearer to anyone? |
jend (3245) | ||
| 123842 | 2003-02-25 09:26:00 | Hey check this out.. it's advice i got a thread about BSOD on a thread i started this morning support.microsoft.com .Clueless |
Clueless (181) | ||
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