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Thread ID: 30596	2003-02-25 00:45:00	Scanner driver and software update	poppy (552)	Press F1

Post ID	Timestamp	Content	User
123659	2003-02-25 00:45:00	Can anyone out there help me. Have attempted to get what I need from the manufacturers website but could only find an updated driver, (which I THINK I have downloaded). I have an Acer Prisa 320p scanner and Ulead Express software which I cannot get to go since upgrading from Win98 to Win XP Home edition. The scanner goes fine on other software (Microsoft Photo It) but that programme is very limited. How do I find some udated software (if that is what I need)?	poppy (552)
123660	2003-02-25 01:47:00	I had many problems with software and hardware after upgrading to XP from Me. My printer, scanner, modem, soundcard and web cam would not go. The printer and scanner problem eventually was solved with updated drivers but unfortunately my soundcard and web cam now collect dust as no updated drivers could be found (bloody annoying) However have you tried using a search engine (google was my choice) and not just manufacturers site and typed in the name of your device or software? I found better drivers for my modem on third party sites than vendors driver (apart from having to remove modem speaker as it would not shut up even once connected) I also found out a lot by reading forums like this on various sites like this and found I wasnt alone with my device and software worries, I had to search a bit for some information and I wasn't thrilled with some answers either. With your u-lead software have you tried using xp's compatibility feature? (right click on u-lead program, click properties, compatibility tab) This feature did not help me with any of my failing software but it might for you. I don't think it's your driver as you say the scanner works with other software (my girlfriend has U-Lead too and it does work on XP but It took some stuffing around and she probably has different version) It could be time to up date your software if you want to keep XP	registered (3237)
123661	2003-02-25 02:31:00	thanks very much for that info. Had already tried Google but obviously didn't put in enough detail. Anyway tried again just now got the info that I req'd from Ulead. But saints alive you have to BUY the update! No wonder our computer firm didn't update it for us when we changed to WinXP. Am going to think about it in the meantime. Cheers	poppy (552)
123662	2003-02-25 03:12:00	Typical eh, it almost seems like a bit of financial back-slapping between software companies to keep you having to update software that suddenly isnt compatible. It's rare to see a vendor supporting products they dont manufacture any more, thats why I'd try third party sites as they are generally helpful and dont want more than a click to sponsor or make you suffer a few pop-ups.	registered (3237)
123663	2003-02-25 03:36:00	in the meantime I found an update patch applicable to the version and downloaded that. But it isn't quite enough. It comes back at me with a window saying to set the settings and colours diferently but even when I do that it doesn't make a difference. Grrrr, it is such a good programme too. But bl..... useless if you can't open it. I wonder what would happen if I unplugged the scanner and plugged it in again, would WinXP seek the necessary updates? Probably not, seeing it is running perfectly with Microsoft Picture It.	poppy (552)
123664	2003-02-25 05:47:00	www.google.com Not sure if you want XP drivers for the acer or the ulead, anyway here is a google link for acer in case you might not have seen some of these. www.google.com And above is a XP search for ulead drivers.	Gordon. (2217)
123665	2003-02-25 08:05:00	Hi Poppy Try going to www.benq.com I have just been down this track in the last week and my Acer 620 is working fine. However be warned that you should read the FAQ information on how to install the scanner driver to XP. I could only find it at the North American site, I downloaded the driver from Benq australia. Benq has taken over the Acer scanners it would appear Hope this helps	Kelvin (2221)
123666	2003-02-26 01:35:00	Thanks to every one of you for your suggestions. I visited all the sites you mentioned. nothing was simple and straightforward as far as I could see. My husband was watching over my shoulder as I proceeded and was gobsmacked at what the procedures were. It was incredibly frustrating, as at most of them you seem to have to register as a user on their site (that is, after a trail of clicking which seemed to go on forever). On one of them you even had to download the Chinese language before you could proceed to I don't know what. I think I am fed up. All I really want (I think) is updated Ulead software but as I said before you have to pay for it. Thanks anyway.	poppy (552)
123667	2003-02-26 04:12:00	Hi There are more powerful and better editing programs than Ulead photo express. How about trying The gimp (www.gimp.org) which is free. It has some of the editing capabilities which photoshop has	superOman (745)
123668	2003-02-26 07:34:00	Hi Poppy Assuming you already have Ulead Photo Express you can update it free by going to www.benq.com and doing the following: Click Australia Click Scanner Click Service & Support Click Scanner Scroll to the bottom of the page Click Ulead Photo Express Point on Downloads Click Free Downloads Point on Downloads Click Updates & Patches Click On select a product drill down arrow Click Ulead Photo Express Select your site (?) I had Ulead photo Express loaded for a while and found it slow and difficult to operate there is a host of other programmes that can do a much better job, but if you are happy with Photo Express then why not stick to it. By the way you will find that the update probably doesn't do a lot however click on the "applicable operating systems" while you are in there, it says there no reason why it wont operate in XP it doesn't say that XP will recognise that. Regards K	Kelvin (2221)
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