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Thread ID: 30706 2003-02-28 05:00:00 Help: Ihug Ultra connection problem jtcc (3183) Press F1
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124646 2003-02-28 05:00:00 I am using the ihug Utlra and the windows XP. I always expericing losing the downstream connection within 2 minutes if i boosh the download speed to 100KB per second, if i keep the connection less than 10KB per second, the line will last for about 30-60 mintues. Once the connection is lost, then i will need to re-start the pc.

I rang the ihug helpdesk so many time, they always given me few solutions like set the IP, submask, DNS, use extra command on modem, put a new fan in to my system (I had 3 fans), change the PCI slot, update patch, etc... All the solution do not help at all. Then the helpdesk person told me is because the Ultra software and hardware itself is not compatible with windows XP.

Anyone know how to solve this problem besides re-install other OS beside windows XP?

I hope somebody can give me a solution on this, because this problem making be very disappointed. I am planning to switch from ultra to jetstart, although this will bring down my connection speed from 500kbps to about 128kbps, but at least it is unlimited and stable.

Thank you
jtcc (3183)
124647 2003-02-28 05:19:00 Win 98, Ultra and WinProxy for internet sharing across the network.

First, if you want to share Ultra using ICS - don't. They might have fixed the problems with the release of XP but it took me some considerable time to figure out it can't be done with 98 thus the use of Win Proxy.

Win Proxy started crashing - blue screens everywhere and the odd freeze. Solved the problem by updating the Ultra drivers.

I see that the Ultra site has drivers for XP along with a patch. Have you tried the latest drivers? Updating drivers fixed my problem.

www.getultra.co.nz
Heather P (163)
124648 2003-02-28 05:28:00 > Then the helpdesk person told me is because the Ultra
> software and hardware itself is not compatible with
> windows XP.

They dont know what they are talking about.

I was with Ultra until I got my JetStream connection and it worked 100% all the time I used itwith XP Pro. About 7 months worth and except for the times when they actually throttled back the bandwidth was always getting around 400-600 KBytes/Sec.

I cant say what your problem is but it does certainly work with XP

JetStart is not unlimited. Most have a 5GB to 10GB limit built in.
Big John (551)
124649 2003-02-28 05:59:00 >JetStart is not unlimited. Most have a 5GB to 10GB limit built in.

If my memory serve me right, I think I found 3 service provider who still offering unlimted traffic end of January in netguide web site.
jtcc (3183)
124650 2003-02-28 08:12:00 what motherboard do you have? cpu?

what card, check what firmware it has (the skymedia prog displays it).

check for spyware. some of them upset the ihug drivers.

i've had a few recently where the connection dropped and would only come back after a reboot. after resetting tcp/ip it was working sweet.

when the connection drops does the locktest lock?

have you got your motherboard drivers installed?
tweak'e (174)
124651 2003-02-28 08:37:00 > > JetStart is not unlimited. Most have a 5GB to 10GB
> limit built in.
>
> If my memory serve me right, I think I found 3
> service provider who still offering unlimted traffic
> end of January in netguide web site.

Note that I did say MOST. It was quite clear
Big John (551)
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