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| Thread ID: 129687 | 2013-03-06 07:33:00 | Put onto Conklin without been informed | Osmose (17026) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1331579 | 2013-03-06 07:33:00 | Hello. I joined this forum as I read some posts with people with similar problems. Internet is a real ordeal and has just got worse in the last 8 months. What is more upsetting is the lies internet providers are hidding behind. I'm really fed up. Several years ago we were on dial-up like most people in this country. We are rural in the Pongakawa valley and depending of the Pukehina exchange, Bay of Plenty. With increasing net needs we went with Farmside then one day I was approached by Telecom. They were laying a new line from the exchange to up the road, a optic fibre line and they needed permission the run it through my paddock going right in front of my house. They explained I could now get Internet broadband with more GB and much cheaper than Farmside. I paid the early termination fee with Farmside and went Telecom. I dont know the speed, I didnt need to check but it seemed good and reliable. We were with them for 5 years and happy no problems. 8 months ago we started having net problems, multiples disconnexions and slow speed in the evening so slow we couldnt open any website and the weekends as well. I complained and they were telling me line was fine it was my equipment. I bought a new modem and a new computer but it didnt do any difference. Sick of my complains they sent a tech from Chorus. He didnt do anything else than plug a device directly at my phonejack and tell me I have a 6Mbps so it is the provider controlling the speed. I have checked the speed many times. Its around 0.50Mbps dowload 0.40 upload. Late at night at 2am we might get 1.2Mbps. The problem is we go under 0.25Mbps from 3pm to Midnight and any time during the weekend. We never got an answer from Telecom to what the problem was or is. They kept saying they were investigating as it was a complex issue. Then they sent an email just saying they had no plan to upgrade the hardware any time soon that 's all without any other information. We were paying $220 a month for crap. In December we changed provider and went with Woosh. They told us we will get the maximum speed allowed by the line. The first month it was good. We thought all our problems are solved then the problem came back and getting worse, getting disconnected or better to say slow speed so we cant open the net at any time of the day but worse at peak time and weekend. Wth a growing family with 2 teenagers and 8 years old I need reliable net. I complained to Woosh. They made me check internet speed over 3 days at different times and do tracert and send them the lot. They were investigating same as telecom but no answer. I ran isolation test. I also had a friend electrician check the wiring and found there was no box at the connection where the cable arrives from the road to the master phonejack. It was naked wiring twisted together without insulation and laying on the ground. He joined the cables properly and insulated the ends but it didnt make any difference. I dont have a splitter at home either. Its the cable from the road and at the join there is a cable that goes into the phonejack. Today I ring Woosh and ask them if they would consider changing the cable from the road to the house as it is an old one brown yellow and white. Then then informed me it is not going to make any difference. Their chorus map shows Im on a Conklin and my area doesnt have adsl. I said how come they ran the fibre 4 years ago. There is also a box 500 m from my house I see the chorus people often and my provider tells me it doesnt show in their map It must be just for the phone. I asked them if I would still be connected to the older line they keep saying the map provided by Chorus doesnt show fibre or adsl. Im so upset I let them run those lines in my paddock. Right now it seem if I spend 10000 to put a repeater at the top of the hill I can get Wimax with NetSmart. The chorus info doesnt show any upgrade for the Pukehina exchange in the next 5 years. So I might just put that repeater and tell them to go to ....... |
Osmose (17026) | ||
| 1331580 | 2013-03-06 07:57:00 | Sounds like it's time for you to approach the Telecommunications Dispute Resolution people. http://www.tdr.org.nz/ |
coldot (6847) | ||
| 1331581 | 2013-03-06 09:40:00 | What's your DSL router make / model? Coz if the Chorus guy gets 5x faster than you... Something's up with your stuff. Unless, if you're syncing at 8mbps but only attaining 1.2mbps, that's likely a congestion issue upstream. Post your router make and model, along with your DSL Line stats like SNR / Attenuation. We'll go from there. |
Chilling_Silence (9) | ||
| 1331582 | 2013-03-06 10:22:00 | I was using telecom Thompson until it died. Not the best modem i have seen. For a couple of years I used Belkin N300 router n modem in one with great success. When I started having problems I bought same new one. It didnt make any difference. When we changed provider last December, sick of no answers from telecom, they provided me with a Netgear N150 DGN1000 but the wireless was not very good unable to connect the laptop in the bedroom. I purchased a Netgear DGND3700v2 and its pretty good. Link rate download 7616 kps Upload 832 line attenuation download 6dB Upload 5dB Noise margin Download 21.5 dB Upload 15 dB I ran an isolation test. I disconnected everything and plug the modem with the cable and 1 computer and no filter. I ran tests at different times of the day and night. Best speed during the day was 0.55 Mbps download but getting many drops where I couldnt open any website. Late at night its 1.2Mbps and it is pretty stable. I have stayed up sometimes all night and it works ok. I mean speed is not great but better than day time or evening. If I restart the modem it doesnt make any difference and i have also run the test with the other modem provided by Woosh. They actually will not check the line if it is not their modem that is connected. I have checked with my neighbours. They are not heavy net users like I am so they only go online to check emails and light browsing. I checked the speed at one neighbour and it was 0.55Mbps download 0.66 upload at lunchtime. One of them has noticed slow speed and couldnt open youtube so he just check email. My net behabiour hasnt changed and net was fine before although i cant say what speed it was. I just know today I ring Woosh and they tell me I am on conklin at 2 Mbps so if more people are connected the speed get divided between us. I dont think I was in a conklin before. I'm adamant optic fibre was run from the exchange at Pukehina and it goes in front of my house. Im approximately 12 km from the exchange but there is a box also 500 metres from my house. I dont know what that box is but I have seen Chorus tech there many times. Isnt it funny they ask permission to run the line in my land but they give me poor service. Im feeling like digging out their stuff and kick it out my land. What s annoy me is the new provider was aware of the issues we had with telecom and they said they had ingenieurs that would look into the problem but no one has never tell me we are in a conklin. I am also unsure if we have always been with it or not. I just know we had good net for several years started having some problems 8 months ago and it is going from bad to worse to a point i am seriously consideringt the expense of a repeater. I have been talking to NetSmart. There is a repeater but just the situation of my house with high hills behind doesnt allow reception. Dont have mobile phone reception either unless I go on the top of the hill. If I put a repeater i can get NetSmart. Sometimes quality of life and be stress free has no price. I am seriously considering that option. |
Osmose (17026) | ||
| 1331583 | 2013-03-06 19:47:00 | Perhaps someone else in your area or several someones has started heavy usage in the last 8 months and that's why your speeds have dropped while they are online and using a lot of the available bandwidth. Conklins can have 1-4 2mb backhaul connections but it can depend on the size and type of cable feeding the cabinet or exchange you are connected to. It's possible the backhaul could be increased but I don't know how you initiate that.Also there are fibre cables run for different purposes and just because one runs through your property doesn't necessarily mean it's feeding your service or is available for an Internet connection.Your connection speed would seem to indicate you are approx 3.5 km from the cabinet. | dugimodo (138) | ||
| 1331584 | 2013-03-06 20:35:00 | Had to break up your post in order to read it as I replied, not a fan of walls of text in the slightest :p I was using telecom Thompson until it died. Not the best modem i have seen. For a couple of years I used Belkin N300 router n modem in one with great success. When I started having problems I bought same new one. It didnt make any difference. When we changed provider last December, sick of no answers from telecom, they provided me with a Netgear N150 DGN1000 but the wireless was not very good unable to connect the laptop in the bedroom. I purchased a Netgear DGND3700v2 and its pretty good. I've not been fan of any of those personally, but thats OK because: Link rate download 7616 kps Upload 832 line attenuation download 6dB Upload 5dB Noise margin Download 21.5 dB Upload 15 dB Your sync speed is fine, indicating it's not likely to be your line I ran an isolation test. I disconnected everything and plug the modem with the cable and 1 computer and no filter. I ran tests at different times of the day and night. Best speed during the day was 0.55 Mbps download but getting many drops where I couldnt open any website. Was your router "online" during that whole time? It's plausible the router is still dropping the connection. What are your line error rates? Late at night its 1.2Mbps and it is pretty stable. I have stayed up sometimes all night and it works ok. I mean speed is not great but better than day time or evening. That still sounds like oversubscribing... If I restart the modem it doesnt make any difference and i have also run the test with the other modem provided by Woosh. They actually will not check the line if it is not their modem that is connected. Yeah that's pretty bad of them :-/ I have checked with my neighbours. They are not heavy net users like I am so they only go online to check emails and light browsing. I checked the speed at one neighbour and it was 0.55Mbps download 0.66 upload at lunchtime. Yeah so this again sounds like oversubscribing... I'm adamant optic fibre was run from the exchange at Pukehina and it goes in front of my house. Yes but just because it runs past your house doesn't mean you use it. There's a solid dozen different providers and they don't all specifically share that fibre that's running past your place. Im approximately 12 km from the exchange but there is a box also 500 metres from my house. I dont know what that box is but I have seen Chorus tech there many times. Isnt it funny they ask permission to run the line in my land but they give me poor service. No, not specifically funny at all. It may not be being used for / by Chorus, or they may be putting it in for a future upgrade that hasn't yet gone live. Im feeling like digging out their stuff and kick it out my land. What s annoy me is the new provider was aware of the issues we had with telecom and they said they had ingenieurs that would look into the problem but no one has never tell me we are in a conklin. I am also unsure if we have always been with it or not. It doesn't take much for oversubscription to become an issue... Only a few extra homes connected, before you know it .... Still, I would contact your ISP, tell them your neighbours also have a similar issue, tell them you want the issue lodged with Chorus and you want them to investigate the oversubscription of the local cabinet. |
Chilling_Silence (9) | ||
| 1331585 | 2013-03-06 23:07:00 | Thanks chilling. Sorry for too many walls and info. Just called the ISP. They made me put their modem and they said reading for speed in modem is 7616Mbps download so I should be getting something close to this. This after telling me yesterday I was on a conklin 2 Mbps. Made me connect my desktop with the cable, asked whats the computer like. I said its new 2 months old HP 220 OMNI i5 8gb ram. Made me run a test result speedtest.net but i get this speedtest.net and this speedtest.net and this speedtest.net and best speed this late night speedtest.net but generall its this speedtest.net I asked ISP to lodge issue with Chorus as ovversubscription. They are going to send a tech to my house they answered. It is not going to go anywhere. I went through all this process with other ISP. I have already gone through the process with this one and they didnt address the issue. I was asked to run some tests as follow last month and didnt get any answer to it. Maybe someone can find info through this and sorry for the length. DAY 1 <05/02/2013> TIME PERIOD: <6:00am – 3:00pm>Off peak National: via http://www.consumerspeedtest.org.nz/ Speed test 1: DOWNLOAD: <0.07> UPLOAD: <0.01> Speed test 2: DOWNLOAD: <0.14> UPLOAD: <0.01> Trace route: tracert trademe.co.nz <insert log> Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Anne Marie> tracert trademe.co.nz Tracing route to trademe.co.nz [202.162.72.2] over a maximum of 30 hops: 1 <1 ms 1 ms 1 ms 192.168.0.1 2 60 ms 55 ms 119 ms lns3.sky.woosh.net.nz [202.74.206.9] 3 * * * Request timed out. 4 1279 ms 2006 ms 2021 ms 202.74.206.165 5 1592 ms 2547 ms 2657 ms 203.167.213.41 6 1454 ms 960 ms 624 ms 203.167.225.18 7 1067 ms 889 ms 1203 ms 203.167.225.19 8 683 ms 859 ms 834 ms 202.162.72.2 Trace complete. C:\Users\Anne Marie> International: via speedtest.net destination Sydney Speed test 1: DOWNLOAD: <0.27> UPLOAD: <0.50> Speed test 2: DOWNLOAD: <0.52> UPLOAD: <0.21> Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Anne Marie> tracert trademe.co.nz Tracing route to trademe.co.nz [202.162.72.2] over a maximum of 30 hops: 1 <1 ms 1 ms 1 ms 192.168.0.1 2 53 ms 61 ms 54 ms lns3.sky.woosh.net.nz [202.74.206.9] 3 * * * Request timed out. 4 55 ms 50 ms 51 ms g0-0-63.br2.sky.woosh.net.nz [202.74.206.165] 5 59 ms 65 ms 112 ms 203.167.213.41 6 284 ms 197 ms 228 ms 203.167.225.18 7 65 ms 64 ms 67 ms 203.167.225.19 8 64 ms 68 ms 63 ms www.trademe.co.nz [202.162.72.2] Trace complete. C:\Users\Anne Marie> TIME PERIOD: <4:00pm – 11:00pm>On peak National: via http://www.consumerspeedtest.org.nz/ Speed test 1: DOWNLOAD: <0.33> UPLOAD: <0.51> Speed test 2: DOWNLOAD: <0.26> UPLOAD: <0.09> Trace route: tracert trademe.co.nz <insert log> Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Anne Marie> tracert trademe.co.nz Tracing route to trademe.co.nz [202.162.72.2] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 153 ms 53 ms 71 ms lns3.sky.woosh.net.nz [202.74.206.9] 3 * * * Request timed out. 4 284 ms 399 ms 404 ms g0-0-63.br2.sky.woosh.net.nz [202.74.206.165] 5 65 ms 60 ms 56 ms 203.167.213.41 6 795 ms 905 ms 841 ms 203.167.225.18 7 68 ms 73 ms 69 ms 203.167.225.19 8 507 ms 565 ms 420 ms www.trademe.co.nz [202.162.72.2] Trace complete. C:\Users\Anne Marie> International: via speedtest.net destination Sydney Speed test 1: DOWNLOAD: <1.22> UPLOAD: <0.66> Speed test 2: DOWNLOAD: <1.00> UPLOAD: <0.60> C:\Users\Anne Marie> tracert trademe.co.nz Tracing route to trademe.co.nz [202.162.72.2] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 191 ms 202 ms 435 ms lns3.sky.woosh.net.nz [202.74.206.9] 3 * * * Request timed out. 4 117 ms 116 ms 123 ms g0-0-63.br2.sky.woosh.net.nz [202.74.206.165] 5 407 ms 615 ms 736 ms 203.167.213.41 6 505 ms 138 ms 64 ms 203.167.225.18 7 1015 ms 720 ms 659 ms 203.167.225.19 8 95 ms 158 ms 215 ms www.trademe.co.nz [202.162.72.2] Trace complete. C:\Users\Anne Marie> DAY 2 <06/02/2013> TIME PERIOD: <6:00am – 3:00pm>Off peak National: via http://www.consumerspeedtest.org.nz/ Speed test 1: DOWNLOAD: <1.07> UPLOAD: <0.65> Speed test 2: DOWNLOAD: <1.25> UPLOAD: <0.66> Trace route: tracert trademe.co.nz <insert log> Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Anne Marie> tracert trademe.co.nz Tracing route to trademe.co.nz [202.162.72.2] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 61 ms 58 ms 124 ms lns3.sky.woosh.net.nz [202.74.206.9] 3 * * * Request timed out. 4 114 ms 192 ms 123 ms g0-0-63.br2.sky.woosh.net.nz [202.74.206.165] 5 304 ms 441 ms 225 ms 203.167.213.41 6 67 ms 64 ms 64 ms 203.167.225.18 7 73 ms 69 ms 90 ms 203.167.225.19 8 91 ms 102 ms 92 ms www.trademe.co.nz [202.162.72.2] Trace complete. International: via speedtest.net destination Sydney Speed test 1: DOWNLOAD: <1.21> UPLOAD: <0.66> Speed test 2: DOWNLOAD: <1.22> UPLOAD: <0.66> Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Anne Marie> tracert trademe.co.nz Tracing route to trademe.co.nz [202.162.73.2] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 55 ms 53 ms 54 ms lns3.sky.woosh.net.nz [202.74.206.9] 3 * * * Request timed out. 4 60 ms 88 ms 53 ms g0-0-63.br2.sky.woosh.net.nz [202.74.206.165] 5 60 ms 54 ms 54 ms trademe.ape.nzix.net [192.203.154.55] 6 54 ms 55 ms 55 ms www.trademe.co.nz [202.162.73.2] Trace complete. C:\Users\Anne Marie> TIME PERIOD: <4:00pm – 11:00pm>On peak National: via http://www.consumerspeedtest.org.nz/ Speed test 1: DOWNLOAD: <0.51> UPLOAD: <0.65> Speed test 2: DOWNLOAD: <1.06> UPLOAD: <0.55> Trace route: tracert trademe.co.nz <insert log> Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Anne Marie> tracert trademe.co.nz Tracing route to trademe.co.nz [202.162.73.2] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 121 ms 56 ms 73 ms lns3.sky.woosh.net.nz [202.74.206.9] 3 * * * Request timed out. 4 65 ms 66 ms 63 ms g0-0-63.br2.sky.woosh.net.nz [202.74.206.165] 5 100 ms 72 ms 73 ms trademe.ape.nzix.net [192.203.154.55] 6 55 ms 56 ms 57 ms www.trademe.co.nz [202.162.73.2] Trace complete. C:\Users\Anne Marie> International: via speedtest.net destination Sydney Speed test 1: DOWNLOAD: <0.99> UPLOAD: <0.63> Speed test 2: DOWNLOAD: <0.97> UPLOAD: <0.63> Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Anne Marie> tracert trademe.co.nz Tracing route to trademe.co.nz [202.162.73.2] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 88 ms 57 ms 55 ms lns3.sky.woosh.net.nz [202.74.206.9] 3 * * * Request timed out. 4 77 ms 126 ms 67 ms g0-0-63.br2.sky.woosh.net.nz [202.74.206.165] 5 215 ms 125 ms 166 ms trademe.ape.nzix.net [192.203.154.55] 6 68 ms 166 ms 97 ms www.trademe.co.nz [202.162.73.2] Trace complete. C:\Users\Anne Marie> |
Osmose (17026) | ||
| 1331586 | 2013-03-06 23:15:00 | As dugimodo has pointed out if the are on a Conklin not a cabinet, it's a backhaul issue. From what a few people on Geekzone have posted Chorus regret ever putting in the Conkins because of this exact issue. | Alex B (15479) | ||
| 1331587 | 2013-03-06 23:48:00 | Eh I had them push forward the upgrade for the one of the ones in Auckland CBD by a few weeks, this is back several years ago now though, but they were quite helpful. Gotta keep pushing forwards. In a nutshell, there's bugger all your ISP (Or any ISP) can do, so keep on at Chorus (Via your ISP). |
Chilling_Silence (9) | ||
| 1331588 | 2013-03-07 01:40:00 | K thx Chilling. I posted another answer subject to aproval from mods it shows speed tests and tracerts as required by ISP. It was last month after that i didnt hear back despite 2 emails and couple of phonecalls requesting follow up. Basically Im told nothing can't be done. I insisted again today and they r sending a tech tomorrow so will see what comes out of this. The worse is not knowing whats happening and driving me nuts trying to check my end all possibilities. i.e. modem, computer, filters, wiring... I need good internet. I started a business online last year and gave up because of those problems. Also my family is overseas an we keep in touch with skype. Sad when you cant talk or see and have to use the phone. | Osmose (17026) | ||
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