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| Thread ID: 31082 | 2003-03-11 08:46:00 | Warranty | Darkomen (3334) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 127323 | 2003-03-13 19:30:00 | If he was overclocking and fried his CPU, then it would be a completely different story... just wanted to be sure that he wasn't pushing any components harder than normal spec. Another spin on the whole situation... Lo. |
Lohsing (219) | ||
| 127324 | 2003-03-13 19:41:00 | My greatest joy Bill would be able to give answers to all f1 people with the precision of Jim B,nothing sickly there.I do tend to be frivolous it's true but NEVER mean to offend and help when I can.Trying hard to be nice to you Billy,in the meantime avoid looking at anything with Thomas on it and you will feel a lot better. | Thomas (1820) | ||
| 127325 | 2003-03-13 19:51:00 | I live in hope :D | Billy T (70) | ||
| 127326 | 2003-03-13 20:33:00 | Well since Darkomen has only given us one reply to request for more information on his problem he cannot blame us for well and truly hijacking the thread by now . > Warranties are not there to protect the inexperienced, untrained or ignorant against their own negligence or incompetence . They are there to protect buyers against material failures in manufacturing, failure to provide maintenance services with adequate care and skill, or failure to carry out maintenance obligations that form part of the sales contract . What really really gets my back up is all the dishonest claims against warranties where the customer knows full well it was their incompetence/negligence that caused the fault in the first place but still trys to get compensation from the retailer/manufacturer . The retailer/manufacturer may also know that it was the customer's fault but cannot prove it and is forced to provide compensation . Because of this it becomes so much harder for the genuine claims where it really was a faulty product . A bitter retailer/manufacturer will then treat all claims with sceptism and try all the tricks in the book to get out of their obligations instead of honouring a warranty . I have experienced this and it is not pleasant . It also happens in the insurance industry . Our insurance premiums would be so much cheaper if it were not for all the fraudsters claiming insurance for things they have not lost . Only a few weeks ago a friend's boat overturned in a freak wave and he lost a lot of his gear . One of his passengers had all of his gear packed into his dive bag which he retrieved but the b*****d claimed on his insurance for half of his stuff which he did not even lose!! Another person I know of had his garage broken into and had his bike stolen, amongst other things . He got the bike cheap through a mate but claimed full retail cost (even though they are never sold at full retail) which was nearly double what he paid . He requested a cash settlement instead of replacement and did very well out of it indeed . OK, so that is off topic but my point is that all the dishonest claims make it really difficult for the genuine ones so it is no wonder the retailers/manufacturers lump everyone in the same basket and give us all a hard time . > the condition I have seen PC's arrive in when people try to say they looked after them is a constant source of amazement . I can quite believe that from what I have seen and from what the children have told me about their friends' computers that are half my computer's age but look and perform ten times older . |
Susan B (19) | ||
| 127327 | 2003-03-13 21:12:00 | mmmm Susan I've seen the dodgy insuance claims! had a friend ( note the past tense ) that was going to claim his car was broken into and he wanted to claim ( for the seccond time ) that the contents ( cds money clothing etc ) were stolen as well as one really really expensive car cd player. The problem was all the stuff he claimd for was never stolen, and he wanted to keep the gear at my place untill after he got the settlement. Also having worked for a major retail chain ( and as a bonus the computer tech ) I've seen lots of legitimate warranty claims, and have seen the absolute bull**** ones as well. In agreement with a previous post regarding customers that "storm into the store claiming the CGA" usually find they get "curt" and minimal service ( if any at all depending on the abuse level ) and get the staff saying "there's someone we don't want back!". The customer ( if they know the CGA so well ) should also realise that the store "does not have to sell the product to you" - the old saying of treat the staff as human and you'll get good service. Lastly my "hyperthetical question" in a previous post is a "real world" story, painful but true, and to the "managers that leave their staff to fry infront of pi**ed off customers" you don't deserve to be managers!! :) |
minos (3185) | ||
| 127328 | 2003-03-13 21:55:00 | Well Minos, I hope my reply to your post was of some assistance then . I must admit that it is a veritable minefield dealing with customer complaints and you really have to grit your teeth with some types . I detest insurance scams too, and would cheerfully dob in anybody I found trying that on . All they do is add to our premiums X-( I'd like to put in a positive plug for insurance companies though: A year or so back my daughter dropped and broke her Oboe, a particularly expensive (and fragile) type of instrument . I was pretty upset because we had bought it second hand at a very good price and the chances of repeating that purchase were minimal . We put in our claim and declared the purchase price etc, then the Insurance company came back and asked us to get pre-accident valuations done . We got three from different dealers, all of which were three times what we had paid . The insurance company then agreed to pay out on the lowest valuation, which would be just enought to buy a replacement that we had found on special . I was staggered by their response and queried it before I committed to the purchase but it was all kosher . They simply said thet they indemnified our actual loss, and the purchase price was irrelevant . I know that makes sense for antiques and other items that don't have a purchase price, but I didn't expect it to apply to second-hand goods purchased at relatively low prices . Sadly that company has now gone bust in Australia and a new company has taken over our business . Cheers Billy 8-{) :) |
Billy T (70) | ||
| 127329 | 2003-03-14 09:25:00 | well Darkomen, what's the word? we're interested you know... what's the buzz?? |
Trev0 (1995) | ||
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